WP Change Fee
Jan 6, 2005 | 6:28 pm
#1
Original Poster
Join Date: Oct 2004
Location: PDX
Programs: DL Platinum & MM, Marriott Bonvoy Gold
Posts: 640
WP Change Fee
I'm curious what people think about this.
I booked an EWR-CUN award ticket through NWA but flying on CO, and I'd like to change the flight times to something more convenient. NWA will charge me $50 to do this over the phone.
Or I could do it online for free, except that the only flights that come up are on NWA, and none are non-stop. I know the CO flight I want is available, because it's the first flight listed when I pretend to make a new award reservation online.
According to web support at NWA only their flights are showing up on the change reservation screen because the system defaults to NW flights first, and there are so many of them it maxes out before getting to other airlines. There's no way to specify which airline I want to fly.
To me, this seems like a simple transaction, one that their website is already equipped to handle, just inadequately. Do you think they should waive the fee for using a phone agent?
I booked an EWR-CUN award ticket through NWA but flying on CO, and I'd like to change the flight times to something more convenient. NWA will charge me $50 to do this over the phone.
Or I could do it online for free, except that the only flights that come up are on NWA, and none are non-stop. I know the CO flight I want is available, because it's the first flight listed when I pretend to make a new award reservation online.
According to web support at NWA only their flights are showing up on the change reservation screen because the system defaults to NW flights first, and there are so many of them it maxes out before getting to other airlines. There's no way to specify which airline I want to fly.
To me, this seems like a simple transaction, one that their website is already equipped to handle, just inadequately. Do you think they should waive the fee for using a phone agent?
Jan 6, 2005 | 6:46 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 28,002
I wish they would do this. I had some simple transactions before I was PE that had to be done by phone. Short story is it's a change fee just like a paid ticket, but they reduce it for award tickets done online. Unless you get a real generous agent I dobut anyone will waive the fee for you.