Customer rights airline authority in Iceland?
Dec 6, 2010, 4:13 pm
#1
Original Poster
Join Date: Dec 2010
Posts: 2
Customer rights airline authority in Iceland?
I was charged without permission by Iceland Express (a long story, but I presume the staff were confused as I had 2 different legs booked).
Their customer service has not been all that tremendous. I was hoping to get the charge cancelled (I had not approved use of my CC for this flight), but they said I would need to pay a cancellation fee. This doesn't seem all that fair.
Could anyone give me some advice on who to contact? Would The Icelandic Civil Aviation Administration want to listen to me?
Their customer service has not been all that tremendous. I was hoping to get the charge cancelled (I had not approved use of my CC for this flight), but they said I would need to pay a cancellation fee. This doesn't seem all that fair.
Could anyone give me some advice on who to contact? Would The Icelandic Civil Aviation Administration want to listen to me?
Dec 6, 2010, 4:42 pm
#2
Join Date: May 2004
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Usually the card holders call the credit card companies about fraudulent and/or unauthorized charges posted to their accounts. And usually the credit card companies will drop those type of charges almost immediately. In the United States, the cc companies will assume your accounts are hacked, (maybe even identity stolen) and issue the card holders new cards with new account numbers immediately.
If this incident was the result of misunderstanding between you and the airline, you should take it up to the airline directly. I think Other European Frequent Flyer Programs Forum is where discussion about Iceland Express belongs to.
You didn't give us enough details other than "a long story." It sounds like you do have at least a ticket with Iceland Express when you said "2 different legs booked", right? I would say sort things out with the airline, maybe ask for a supervisor or something. I don't know what's the reputation of Iceland Express. But according to this thread, it doesn't sound too good. Other than keep trying, calling cc company to dispute the charge may be your other option.
Good luck!
Dec 6, 2010, 6:12 pm
#3
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mungah, welcome to FlyerTalk! For further discussion, I'll move this to the Travel->Europe forum. Ocn Vw 1K, Moderator, TravelBuzz.
Dec 9, 2010, 7:55 am
#4
Original Poster
Join Date: Dec 2010
Posts: 2
Usually the card holders call the credit card companies about fraudulent and/or unauthorized charges posted to their accounts. And usually the credit card companies will drop those type of charges almost immediately. In the United States, the cc companies will assume your accounts are hacked, (maybe even identity stolen) and issue the card holders new cards with new account numbers immediately.
Good luck!
Good luck!
I'll give a bit more of a review once there's a resolution...and I've flown with them.