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Credits for Enterprise 9.99 weekend special?

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Credits for Enterprise 9.99 weekend special?

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Old Nov 10, 2016, 10:42 am
  #1  
Original Poster
 
Join Date: Dec 2004
Location: Under the Cone of Silence
Programs: UA Gold; AA Dirt; HH Diamond; National Emerald; CONTROL SecretAgent Platinum; KAOS EvilFlyer Gold
Posts: 1,499
Credits for Enterprise 9.99 weekend special?

Do rentals utilizing Enterprise's 9.99/day weekend special earn National credits?

I recently completed one such rental (booked on Enterprise's website, and logged in with my National Emerald number).
(aside - booked a compact, but got an Excursion! )

On the National site, it shows the rental under My Trips, but shows zero for Rental Credits Earned.
Maxwell Smart is offline  
Old Nov 12, 2016, 4:41 pm
  #2  
 
Join Date: Nov 2009
Programs: National Exec, HA Pualani Gold
Posts: 599
Not sure about the $9.99 special qualifying, but I've had a missing credit happen once with an Enterprise rental. An email to customer service cleared it up after a few weeks (the rep said they needed to manually submit it). I'd send them an email (through their site) about the missing credit and see what they say.

Incidentally -- my last Enterprise rental was for a "You Click We Pick" rental, where it could be anything on their lot...and I got a Hyundai Accent.
qs933 is offline  
Old Nov 12, 2016, 7:01 pm
  #3  
 
Join Date: Jan 2015
Location: Toronto
Programs: National EE
Posts: 174
Originally Posted by Maxwell Smart
Do rentals utilizing Enterprise's 9.99/day weekend special earn National credits?

I recently completed one such rental (booked on Enterprise's website, and logged in with my National Emerald number).
(aside - booked a compact, but got an Excursion! )

On the National site, it shows the rental under My Trips, but shows zero for Rental Credits Earned.
Had the same issue and a call to customer service solved the issue immediately and they gave me one rental credit.
matrixca7 is offline  
Old Nov 13, 2016, 10:30 pm
  #4  
 
Join Date: Apr 2008
Location: DAY
Programs: AA EXP, IHG Spire, National Exec Elite, Hilton Gold
Posts: 456
Data point - I rented from Enterprise over a weekend back in September at the $9.99 rate and it posted to my EC account as a qualifying rental.
stdatwmu is offline  
Old Nov 14, 2016, 9:30 am
  #5  
Original Poster
 
Join Date: Dec 2004
Location: Under the Cone of Silence
Programs: UA Gold; AA Dirt; HH Diamond; National Emerald; CONTROL SecretAgent Platinum; KAOS EvilFlyer Gold
Posts: 1,499
Originally Posted by Maxwell Smart
Do rentals utilizing Enterprise's 9.99/day weekend special earn National credits?

I recently completed one such rental (booked on Enterprise's website, and logged in with my National Emerald number).
(aside - booked a compact, but got an Excursion! )

On the National site, it shows the rental under My Trips, but shows zero for Rental Credits Earned.
Okay, talked with National Customer Service, turns out the location incorrectly applied my Enterprise Plus number instead of the National EC number I explicitly told them to add. Customer Service says they can't change it. Now will have to see if the location can fix it.
Maxwell Smart is offline  
Old Nov 14, 2016, 1:30 pm
  #6  
 
Join Date: Nov 2010
Posts: 1,663
Originally Posted by Maxwell Smart
Okay, talked with National Customer Service, turns out the location incorrectly applied my Enterprise Plus number instead of the National EC number I explicitly told them to add. Customer Service says they can't change it. Now will have to see if the location can fix it.
Good luck. But back at National, CSRs (and supervisors) friendliness seems downhill this year
SinglePapa2 is offline  


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