windshield chip
Sep 6, 2016 | 9:45 pm
#1
Original Poster
Join Date: Jul 2011
Posts: 639
windshield chip
I returned a car to Alamo about a week ago and the guy pointed out a chip high on the windshield. I said I didn't when I could have gotten it-- we barely drove the car-- but I filled out a form and he checked me back in and gave me a receipt for my rental charges.
I haven't heard anything since and I am wondering if maybe they are just fixing it, or if I should expect to get a bill from them in another week or two or three.
Anyone know how long these things take and the likelihood they will eventually bill me?
I haven't heard anything since and I am wondering if maybe they are just fixing it, or if I should expect to get a bill from them in another week or two or three.
Anyone know how long these things take and the likelihood they will eventually bill me?
Sep 6, 2016 | 9:51 pm
#2
Join Date: Jul 2004
Location: Salt Lake City
Programs: Delta Plat- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,381
I returned a car to Alamo about a week ago and the guy pointed out a chip high on the windshield. I said I didn't when I could have gotten it-- we barely drove the car-- but I filled out a form and he checked me back in and gave me a receipt for my rental charges.
I haven't heard anything since and I am wondering if maybe they are just fixing it, or if I should expect to get a bill from them in another week or two or three.
Anyone know how long these things take and the likelihood they will eventually bill me?
I haven't heard anything since and I am wondering if maybe they are just fixing it, or if I should expect to get a bill from them in another week or two or three.
Anyone know how long these things take and the likelihood they will eventually bill me?
Sep 7, 2016 | 10:09 am
#3
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta DM, National EE, Hertz PC, Hilton DM
Posts: 2,237
OP, unfortunately, the standard is not whether the agency can "unequivocally prove" that the stone chip happened during your rental, as the poster above suggests. What matters is that if the damage was not previously noted, you can be held liable. This is why it is very important to always do a full walk around of the car before you leave the lot and if you see anything at all (dents, chips, etc.) to ask that it be added at the exit booth. Many of us take pictures and/or videos. I learned this lesson a few years ago when a stone chip I failed to notice (in the outside corner of the glass where it was black no less) turned into a full blown windshield crack during my rental.
In my experience it can take anywhere from a week or two to 6 months. If you filled out a form (not sure what you completed), the agency may cut you out of the process now and just deal with your credit card or insurance company.
Sep 8, 2016 | 3:43 am
#4
Join Date: Jan 2016
Posts: 880
I don't know if he would have taken the time to post if he was not serious.
OP, unfortunately, the standard is not whether the agency can "unequivocally prove" that the stone chip happened during your rental, as the poster above suggests. What matters is that if the damage was not previously noted, you can be held liable. This is why it is very important to always do a full walk around of the car before you leave the lot and if you see anything at all (dents, chips, etc.) to ask that it be added at the exit booth. Many of us take pictures and/or videos. I learned this lesson a few years ago when a stone chip I failed to notice (in the outside corner of the glass where it was black no less) turned into a full blown windshield crack during my rental.
In my experience it can take anywhere from a week or two to 6 months. If you filled out a form (not sure what you completed), the agency may cut you out of the process now and just deal with your credit card or insurance company.
OP, unfortunately, the standard is not whether the agency can "unequivocally prove" that the stone chip happened during your rental, as the poster above suggests. What matters is that if the damage was not previously noted, you can be held liable. This is why it is very important to always do a full walk around of the car before you leave the lot and if you see anything at all (dents, chips, etc.) to ask that it be added at the exit booth. Many of us take pictures and/or videos. I learned this lesson a few years ago when a stone chip I failed to notice (in the outside corner of the glass where it was black no less) turned into a full blown windshield crack during my rental.
In my experience it can take anywhere from a week or two to 6 months. If you filled out a form (not sure what you completed), the agency may cut you out of the process now and just deal with your credit card or insurance company.
Sep 8, 2016 | 8:48 am
#5
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
ETA: I only looked at their US coverage, might be different for international.
Last edited by cestmoi123; Sep 9, 2016 at 7:29 am