Website Problems?
Mar 20, 2011 | 2:58 am
#1
Original Poster
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
Website Problems?
Hello all,
I cannot get past the car selection page when attempting to make a reservation. When I choose a car class, I am returned to the car selection page with the message "Unexpected system error...please try again!" appearing at the top of the screen in red text. I have tried several different locations, dates, times, and tried different car classes and keep getting the same result.
I e-mailed tech support to see what they say. I know they do system updates every Satirday night so my guess is one of the overnight techies omitted a line of code right before lunch break...
I cannot get past the car selection page when attempting to make a reservation. When I choose a car class, I am returned to the car selection page with the message "Unexpected system error...please try again!" appearing at the top of the screen in red text. I have tried several different locations, dates, times, and tried different car classes and keep getting the same result.
I e-mailed tech support to see what they say. I know they do system updates every Satirday night so my guess is one of the overnight techies omitted a line of code right before lunch break...
Mar 20, 2011 | 5:47 am
#2
Join Date: May 2008
Posts: 4,396
Received this error when I tried to book Sunday morning:
Nationalcar.com System Maintenance Notification
Our nationalcar.com reservation system is currently experiencing high volume. We value your business and would appreciate your calling National Car Rental directly to make a reservation. Please call 1 (800) 227-7368 so that we may complete your reservation.
Due to this inconvenience, we would like to offer you $20 off your reservation. Please request Coupon ID: NWEBCPN027.
To receive $20 off, reservations require a 5-day minimum, 28-day maximum rental period for Compact through Luxury car, Minivan, SUV or Convertible. Coupon is valid only at participating U.S. locations. One coupon per reservation and may not be combined with other discounts.
Our nationalcar.com reservation system is currently experiencing high volume. We value your business and would appreciate your calling National Car Rental directly to make a reservation. Please call 1 (800) 227-7368 so that we may complete your reservation.
Due to this inconvenience, we would like to offer you $20 off your reservation. Please request Coupon ID: NWEBCPN027.
To receive $20 off, reservations require a 5-day minimum, 28-day maximum rental period for Compact through Luxury car, Minivan, SUV or Convertible. Coupon is valid only at participating U.S. locations. One coupon per reservation and may not be combined with other discounts.
Oct 30, 2011 | 9:04 am
#3
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
Itineraries not showing
Anyone else having a problem with the My Itineraries page? None of my itineraries are showing, and this is displayed in red:
Followed by "No Active Reservations found"
Please verify that you have entered the correct information.
Unparseable date: ""
Unparseable date: ""
Dec 27, 2012 | 10:28 pm
#4
Join Date: May 2012
Posts: 2
Hi,
I face this problem practically every time i book... I have to waste so much of my precious time before i can get past these error... It always gives the following message and its very bugging:
Please verify that you have entered the correct information.
Unexpected system error... Please try again!
I have every single information filled out and its correct... if i keep pressing that view rate quote for a long time suddenly it will work... its very frustrating..
I face this problem practically every time i book... I have to waste so much of my precious time before i can get past these error... It always gives the following message and its very bugging:
Please verify that you have entered the correct information.
Unexpected system error... Please try again!
I have every single information filled out and its correct... if i keep pressing that view rate quote for a long time suddenly it will work... its very frustrating..
Dec 28, 2012 | 2:06 am
#5
Original Poster
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
I'm getting it now just on the main reservation screen. Doesn't seem to matter what date or location I pick, I get "Unexpected system error!"
Very frustrating as I have a free day reservation to book for Saturday...
Very frustrating as I have a free day reservation to book for Saturday...
Dec 28, 2012 | 11:46 am
#6
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
No problem here. I did everything except the confirm.
Dec 28, 2012 | 2:12 pm
#7
Original Poster
Join Date: Oct 2008
Location: YYJ
Programs: Aeroplan, Priority Club, National Exec Elite, Hertz #1 Gold, Avis First, Thrifty Bluechip
Posts: 1,924
I've isolated the problem: The website seems to be not accepting certain Contract IDs. I guess being the end of the year the Contract IDs are up for re-negotiation with their partners (i.e. my company). Kind of silly and arbitrary to just shut off all access but oh well.
EDIT: Appears to be working now, so I guess it was a website glitch. I do recall having issues with Contract IDs around the new year though.
EDIT: Appears to be working now, so I guess it was a website glitch. I do recall having issues with Contract IDs around the new year though.