Response Time - Feedback Needed
Feb 3, 2003 | 1:20 pm
#1
Original Poster
Join Date: Oct 2001
Location: Orlando, FL USA
Posts: 5
Response Time - Feedback Needed
I am working on a project to improve response time as it relates to guests’ requests. Could you please give me your opinion as to what you consider an acceptable response time for the following?
Key assist for a guest lock that does not work –
Additional pillows or towels –
Room service –
Rollaway or Crib –
Thank you in advance for your open and honest feedback. Also, if you have another area that you feel is important to identify, please feel free to do so.
Key assist for a guest lock that does not work –
Additional pillows or towels –
Room service –
Rollaway or Crib –
Thank you in advance for your open and honest feedback. Also, if you have another area that you feel is important to identify, please feel free to do so.
Feb 3, 2003 | 3:08 pm
#2
Join Date: Dec 2002
Posts: 447
When one determines they need addtl pillows or towels, it may already be an urgant issue, so I'd say 5-10 minutes at the most.
Room service should be 30 minutes or less.
Rollaway or Crib should be an hour.
Valet should be 5 minutes.
Room service should be 30 minutes or less.
Rollaway or Crib should be an hour.
Valet should be 5 minutes.
Feb 3, 2003 | 10:08 pm
#3
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mlbhoosier:
I am working on a project to improve response time as it relates to guests’ requests. Could you please give me your opinion as to what you consider an acceptable response time for the following?
</font>
I am working on a project to improve response time as it relates to guests’ requests. Could you please give me your opinion as to what you consider an acceptable response time for the following?
</font>
I'm a bit confused - are you doing this research for Hilton? if not, I'm not sure it belongs in the Hilton forum. I wanted to email you directly but no email was listed.
This post may be get a better response in a general forum if that's what you're asking. If it's Hilton specific please post here and advise. And thanks -
squeakr
Moderator, Hilton Forum
Feb 4, 2003 | 3:57 am
#4
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott LTT, AA LTG MM, AC 25K
Posts: 3,983
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by squeakr:
This post may be get a better response in a general forum if that's what you're asking. If it's Hilton specific please post here and advise. And thanks -
squeakr
Moderator, Hilton Forum
</font>
This post may be get a better response in a general forum if that's what you're asking. If it's Hilton specific please post here and advise. And thanks -
squeakr
Moderator, Hilton Forum
</font>