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Negative balace in frequent flyer/hotel program

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Negative balace in frequent flyer/hotel program

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Old Feb 25, 2009 | 10:34 pm
  #1  
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Negative balace in frequent flyer/hotel program

I did a search, but found nothing.

I am curious, if anyone has any experiences with obtaining a negative balance in their hotel or frequent flier account (whether its due to - credits, returning items on your CC, etc..).

Would love to hear what has happened to you? I have searched the particular program I am inquiring about and have found nothing in their T+C, Legal, About etc..
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Old Feb 26, 2009 | 10:03 am
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Umm... what are you expecting to happen? I'd expect a negative balance to be treated the same as a zero balance, and I really doubt they'll start demanding money for you to compensate...
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Old Feb 26, 2009 | 10:17 am
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Please continue to follow this thread in the FT MilesBuzz Forum.
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Old Feb 26, 2009 | 10:30 am
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Congratulations!

I would use up my miles and have a negative balace IF I knew how to do it.

Then, maybe I could get a bailout? @:-)

I am at least as deserving as Citibank et al.
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Old Feb 26, 2009 | 10:35 am
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AA used to let people go negative, up to -500 miles.

I am not LH elite, but they seem to have / had a perk where people could go very, very negative (tens of thousands of miles). I think they actually demand people after a certain amount of time to settle their account.

Last month, I had negative net charges on my NW US Bank visa card. They said they would post negative miles that month. That would be another means of potentially getting a negative balance. It turns out they didn't; I assume I won't get miles posted until I earn back that quantity.
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Old Feb 26, 2009 | 11:12 am
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Mine isn't a small amount, its about 400 dollars worth of points. I didn't do this intentionally at all, and i don't want to get into any legal issues. I was just wondering if this has happened to others, so I can have some experiences to draw upon if (when) I get contacted.
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Old Feb 26, 2009 | 12:35 pm
  #7  
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With AmEx MR you can borrow against future earning and if you haven't caught up a year later you have to pay for the points you borrowed. The rate is somewhere around 2.5 cents/point, which isn't horribly unreasonable for buying points.

I'd say that $400 worth of points really isn't too big a deal. Do you have plans to replenish the account or were you planning on taking the points and closing the account? As long as you replenish the account in a reasonable amount of time you'll probably be OK.
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Old Feb 26, 2009 | 1:42 pm
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Originally Posted by sbm12
Do you have plans to replenish the account or were you planning on taking the points and closing the account? As long as you replenish the account in a reasonable amount of time you'll probably be OK.

I actually redeemed all the points as I was getting out of the program. Had a major corporate purchase on my credit card that was returned 75 days later.
I have no plans to use/replenish this account again.
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Old Feb 26, 2009 | 9:43 pm
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Years ago, there was a glitch in the Amex systems where at the end of every statement, miles would post for purchases - then if you had credits apply to your account and you then waited a couple of months before touching the card again, them racked up a lot of purchases once more, you would get more points show up on your FF account. I dont have an Amex so unsure whether this still applies...
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Old Feb 26, 2009 | 11:52 pm
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Last year when a NWA promo posted 20,000 miles to my account, I quickly used it for an award to Europe. NW had problems posting miles to other accounts, so they removed everyones promo miles for a day or two to fix the problem. For that day I was at -19000 miles.
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Old Feb 27, 2009 | 12:02 am
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Originally Posted by CanuckFlyHigh
I actually redeemed all the points as I was getting out of the program. Had a major corporate purchase on my credit card that was returned 75 days later.
I have no plans to use/replenish this account again.
If it were on a Worldperks/NW credit card, I know from personal experience that NW wouldn't credit any more miles to your FFP until you "repay" the difference in miles. In other words, if the refund is $1000 that results in -$400. You'll have to make $401 more charges in the future before you get your next 1 mile credited to Worldperks account.

Now NW account is merging with DL. Not sure how this negative balance would be handled over to Skymiles though.
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Old Feb 27, 2009 | 1:10 pm
  #12  
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About 2 years ago, US Airways had a glitch that allowed negative balances. I was burning some miles for magazine and ordered some. I ordered 1 too many and got a negative balance. I sort of paid them back when I left a magazine on a US flight.

AA allowed a miniscule negative balance (47 miles?) when a relative of mine redeemed an award. However, they got paid back with future flights....and an appreciative relative.
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Old Mar 7, 2009 | 9:14 pm
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Had CitiAadvantage card a year or so ago. A $5000. item was returned about 4 months after purchase. I was told AA didn't take back the miles but would not issue more credit card miles until I exceeded $5000 in new purchases. A reasonable approach in my opinion.
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Old Mar 10, 2009 | 1:42 pm
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I have a negative -4,000 miles US Airways balance right now.

I had 26,000 miles. I redeemed a ticket on UA SFO-Hawaii. They should have charged me 35,000, however, they only charged me 25,000 (my guess: Indian call center agent did not understand the destination, which is a smaller airport, was in Hawaii).

Later there was a flight change and I had to have the ticket reissued. The USA call center handled. They didn't say anything to me, but when the ticket was reissued my account showed a redeposit for 25,000 and an issuance for 35,000. This left me with negative -4,000. I flew the flights and everything went fine. The negative balance has persisted for over six months. I am "done" with US Air so this doesn't bother me.
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Old Mar 10, 2009 | 11:58 pm
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It's possible with Miles and More, but: (read this story)

http://www.flyertalk.com/forum/miles...ft-thread.html
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