Two tickets claimed to be used on same flight!
Jul 25, 2003 | 12:01 pm
#1
Original Poster
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,724
Two tickets claimed to be used on same flight!
This is a year-old story, finally resolved - but now I know about the expertise here on this site, I was interested to hear comments and thoughts on how I could have dealt with it better. If I'm in the wrong forum - apologies, someone please move it:-)
I was flying C-class UA/BA (paper tickets) from PDX - YVR - LHR on a day when BA had to cancel loads of flights out of LHR and I found out about 8 hours before my flight that my YVR-LHR plane was not flying. I was due in meetings and so had to make quick decisions about getting on a flight.
I called BA and they said that since my ticket was on UA stock they could do nothing about it (is this really true?) and that I would have to call UA. I called UA and they said that it wasn't their responsibility.
By this time it was feasible to call my travel agent direct and she said that UA should help me, but that she would book me on the AC flight since there was only one C-class seat left - but this would be a $3000 eticket.
En toure to my meetings I tried UA again and this time they said that they could, of course, change it and that they could see my new eticket - but that I didn't need that - they would transfer my paper ticket and i should go to the UA ticket desk before checking with AC.
So I called my travel agent and said i didn't think I needed the eticket any more.
So, to cut a long story short - finally I get the $3000 charge to my Amex card and when i dispute it i discover that AC say i flew on the eticket and UA says I flew (on the same flight) on the paper ticket and so neither is willing to credit me the fare.
About 12 months of investigation by Amex travel - fortunately all the tickets were on the same Amex card - led to the acceptance that i could only have used one ticket and so my cc was credited with the extra fare.
To this day I do not really know what happened or which ticket was credited back.
So, I'd really love to hear from those of you here who are in the industry (or in the know) about how I might have handled this differently.
Thanks
David
PS. My travel was agent was either unable or unwilling to assist in all this and I'm not sure why that was, since they are great agents that I would normally recommend most highy.
I was flying C-class UA/BA (paper tickets) from PDX - YVR - LHR on a day when BA had to cancel loads of flights out of LHR and I found out about 8 hours before my flight that my YVR-LHR plane was not flying. I was due in meetings and so had to make quick decisions about getting on a flight.
I called BA and they said that since my ticket was on UA stock they could do nothing about it (is this really true?) and that I would have to call UA. I called UA and they said that it wasn't their responsibility.
By this time it was feasible to call my travel agent direct and she said that UA should help me, but that she would book me on the AC flight since there was only one C-class seat left - but this would be a $3000 eticket.
En toure to my meetings I tried UA again and this time they said that they could, of course, change it and that they could see my new eticket - but that I didn't need that - they would transfer my paper ticket and i should go to the UA ticket desk before checking with AC.
So I called my travel agent and said i didn't think I needed the eticket any more.
So, to cut a long story short - finally I get the $3000 charge to my Amex card and when i dispute it i discover that AC say i flew on the eticket and UA says I flew (on the same flight) on the paper ticket and so neither is willing to credit me the fare.
About 12 months of investigation by Amex travel - fortunately all the tickets were on the same Amex card - led to the acceptance that i could only have used one ticket and so my cc was credited with the extra fare.
To this day I do not really know what happened or which ticket was credited back.
So, I'd really love to hear from those of you here who are in the industry (or in the know) about how I might have handled this differently.
Thanks
David
PS. My travel was agent was either unable or unwilling to assist in all this and I'm not sure why that was, since they are great agents that I would normally recommend most highy.
Jul 25, 2003 | 9:19 pm
#2
Join Date: May 2001
Location: is everything...but...
Programs: dont matter anymore...
Posts: 3,019
Hi SeattleDavid and welcome to Flyertalk.
Milesbuzz is for posting miles and points info, so I'm going to move this to the travel buzz forum. You can follow the discussion over there.
Flip
Milesbuzz is for posting miles and points info, so I'm going to move this to the travel buzz forum. You can follow the discussion over there.
Flip