I called, spoke to an agent, to make a reservation to Las Vegas. I explained that I wanted the coach class that would provide me with the automatic upgrade (silver preferred member). I was quoted a price, agreed to it, provided a voucher number (from when they didn't provide a requested wheelchair) and my credit card information. When I asked to get the seat assignment, was put on hold for over two hours (this is the first call) and then was hung up on. After I called back to find out the status, I was told that my card was charged and the vouchers applied but the fare class was wrong for the upgrade and told must either pay additional $1200 per person or forfeit the vouchers. I protested, was put on hold for another hour and half and hung up on again. All in all, I was hung up on three times and on hold and talking to US Airways for over FIVE hours and still lost the vouchers, despite the original error being attributed to their agent.

All I got for my time was was this e-mail...

Dear Ms. _________:

Thank you for contacting Customer Relations at US Airways. We
appreciate hearing from our customers and having an opportunity to address your
concerns.

The Terms and Conditions assigned to the Transportation Voucher state
they cannot be replaced if lost, stolen, or mutilated. May be used
toward the price of one ticket/one fare on US Airways, US Airways Shuttle,
or US Airways Express. The voucher and subsequent tickets issued against
an E-TUV are non-refundable and have no cash value. I certainly regret
the personal circumstances relayed; however, we are unable to give
consideration to your request in this instance.

Again, thank you for contacting US Airways. We appreciate your giving
us the opportunity to explain our position. Thank you for understanding.

Sincerely,



A______ C________
US Airways Customer Relations
Corporate Office


And this is how they treat their best customers.... Sorry, I redacted to protect the innocent

sad when just wanting to be made whole is such a terrible ordeal...

Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

This sounds like a great case for the Ombudsman at Conde Nast Traveler. Good luck.

I think so too, thank you for the vote of confidence....

Cross-posting is generally frowned upon here. As you have already posted this in the US Air forum, I'm going to close it here.

Regards,

Flipside