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if i was the ceo of an airline .....

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Old Dec 7, 2002 | 12:54 am
  #1  
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if i was the ceo of an airline .....


we all know that more than a few frequent flyers go for top tier status of another airline/alliance once they have obtained that status with their first choice carrier.

nothing wrong with that ( i have done it myself ) and there can be multiple reasons to do so .

however, if you browse topics on this board related to new ,higher tiers of ff programms to be introduced , you will always find a lot of interest and many people making plans how to qualify , even when it is just a rumor flying or a vage announcement of plans for something that may come in the future . (like the "black card" for lufthansa miles & more).

so can somewbody explain to me why the airlines , instead of going for travellers' business by offering them something they have to be REAL loyal for in order to obtain
it , go exactly the other way by lowering qualification terms or offering gold status comps to almost everybody , hence making it easy to get promoted without showing any such thing as loyalty or even without giving any business to the airlines at all .

no offence intended to nobody , but if i was the ceo of an airline , i would turn that around and would offer something that would take REAL loyalty to get but would be REALLY rewarding and well worth the effort.

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Old Dec 7, 2002 | 4:28 am
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Qantas and British Airways do not comp status. They are both profitable airlines - so you have an excellent point.
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Old Dec 7, 2002 | 8:42 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by willyroo:
Qantas and British Airways do not comp status. They are both profitable airlines - so you have an excellent point.</font>

It is the same for Lufthansa. Very profitable without any comps
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Old Dec 7, 2002 | 10:52 am
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If I was the CEO of an airline, I would be polishing my resume.
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Old Dec 9, 2002 | 12:54 am
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Tim2008:
It is the same for Lufthansa. Very profitable without any comps</font>
maybe british airways nor lufthansa do comp, however still make it very easy on customers not from their own country to obtain top tier ( it only takes 600 points to requalify gold / emerald with ba).

from the posts on this board you can tell that the real spenders on tickets ( do not get me wrong, i am NOT one of them , but try some mails from merry or b.watson) start looking for alternative carriers if they encounter seat neighbours waving a cheap charly ticket and an upgrade voucher in front of their nose while they themselves have spend thousands of bucks to buy something that was supposed to be exclusive.

everybody , including me,will appreciate the nice little extras like an upgrade , but i think if some airlines will not realize soon that it is not quantaty but quality ($$$ ! ) of tickets sold that pays for the bills , we will see some more go down the drain shortly.


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Old Dec 9, 2002 | 2:12 am
  #6  
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IMHO, it has long ago switched from customer loyalty into something else rather profitable to some in many ways:

Mass marketing/hype.
(That's why you have the voucher wavers)

I would not want to be a CEO of an airline myself right now.

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Old Dec 9, 2002 | 7:52 am
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Certainly an interesting point, however the people who would be targeted for these "extra special ultra elite tiers" are the ones who fly paid J, or mostly full paid F on business. Given the current economy these peopel are GREATLY decreasing in numbers, i.e. even companies with huge travel budgets such as the big 5 investment banks now make almost everyone fly J instead of F. Companies with slightly smaller budgets make their business travellers fly full Y instead of J ..etc...

The very few people who actually pay full J or F for leisure are too few and far between to be taken into account.

In a nutshell, airlines are seeing huge dropoffs in their top tier members as it is, introducing a higher tier is probably not a good idea right now.
JohnG is offline  


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