Hotel points/status when booking on third-party web sites
#1
Original Poster
Original Member
Join Date: May 1998
Posts: 702
Hotel points/status when booking on third-party web sites
Do any major hotel chains still offer points/miles/status qualification for reservations made on third-party web sites (e.g., Expedia, Travelocity, etc)?
#2
FlyerTalk Evangelist




Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,037
They all do. Just give your card number when you check in, or call the hotel/chain and have them enter it into your record, if the site didn't have a place to enter it when you booked. Expedia, etc., are like any other travel agent in this regard.
The concern in this regard is with "opaque" sites like Priceline, where you don't know what you'll get until you get it and pay less (perhaps a lot less) than the lowest published rate. There, you forfeit your right to get points/miles/etc., though there are many reports (search or scan the hotel forums) of people who got them nonetheless. That does not apply to the sites you mentioned, since the rates they offer are public - and may be no better than you could get from the hotel, or the chain, itself.
The concern in this regard is with "opaque" sites like Priceline, where you don't know what you'll get until you get it and pay less (perhaps a lot less) than the lowest published rate. There, you forfeit your right to get points/miles/etc., though there are many reports (search or scan the hotel forums) of people who got them nonetheless. That does not apply to the sites you mentioned, since the rates they offer are public - and may be no better than you could get from the hotel, or the chain, itself.
#3
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593

Personally, I would check your program's Terms and Conditions regarding this. Anything else is going to be YMMV.

Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
#4
Original Poster
Original Member
Join Date: May 1998
Posts: 702
Are you sure? According to the Terms and Conditions of Hilton HHonors, for example:
Stays that are booked via third party websites other than the websites of Hilton HHonors airline partners are not Eligible Stays irrespective of rate paid, for the purpose of earning points, miles or stay credit toward VIP tier status.
#6


Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,094
I stayed at a downtown Marriott last week that I booked on priceline (of course, I wanted to stay at the airport Hilton, but them's the breaks). I did get credit for the stay and points for the outrageously expensive valet parking $23=230 points. I gave them my Marriott card when I checked in. I think it is just dependent on whoever checks you in. I never count on the points and am always pleasantly surprised if they post.
#8
Original Poster
Original Member
Join Date: May 1998
Posts: 702
#9
FlyerTalk Evangelist




Join Date: May 1998
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Here's how Expedia replied to an e-mailed question on this:
This is consistent with what Starwood Lurker posted above. It boils down to this: if you pay a published rate, you get miles/points. If you get a special rate, you may have to forego them. Limiting the "special rate" category to opaque sites in my earlier post was too narrow. Some special rates, which don't earn miles, are transparent.
We have two types of hotel reservations on Expedia.com. We have regular hotel reservations, and Expedia Special Rate reservations.
For regular hotel reservations, Expedia does not make any charges to your card. We submit the credit card information to the hotel/property for the purpose of reservation, and the hotel/property will be the one to charge you directly. For this type of hotel reservation on Expedia, you may receive corresponding award points for the hotel whenever applicable.
For Expedia Special Rate reservations, Expedia will be the one to charge your card. Every Expedia Special Rate Hotel reservation is guaranteed to be the lowest rate available online at the time of booking. It has a "Low Price Guarantee." (We will match the price on competitors Web sites for the same hotel, room type, and dates of travel if we are notified within 24 hours of your room purchase on Expedia.com.) Expedia has negotiated with the major hotel chains in order to offer our members incredible savings on our Expedia Special Rate hotels. But along with these savings come several restrictions that were explained to you along the purchase path. One of them is that "Award points and airline mileage may not be awarded when booking an Expedia Special Rate hotel."
For regular hotel reservations, Expedia does not make any charges to your card. We submit the credit card information to the hotel/property for the purpose of reservation, and the hotel/property will be the one to charge you directly. For this type of hotel reservation on Expedia, you may receive corresponding award points for the hotel whenever applicable.
For Expedia Special Rate reservations, Expedia will be the one to charge your card. Every Expedia Special Rate Hotel reservation is guaranteed to be the lowest rate available online at the time of booking. It has a "Low Price Guarantee." (We will match the price on competitors Web sites for the same hotel, room type, and dates of travel if we are notified within 24 hours of your room purchase on Expedia.com.) Expedia has negotiated with the major hotel chains in order to offer our members incredible savings on our Expedia Special Rate hotels. But along with these savings come several restrictions that were explained to you along the purchase path. One of them is that "Award points and airline mileage may not be awarded when booking an Expedia Special Rate hotel."
#10
FlyerTalk Evangelist



Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,423
I once got 5 nights' credit and a stay credit at a Hilton, after getting the room on Hotwire.
I put the parking and incidentals on a HHilton Amex card (set up on checkin). Got upgraded to the Executive Floor with all associated perks (I'm Gold).
It may have helped that the place was 60% empty.
I put the parking and incidentals on a HHilton Amex card (set up on checkin). Got upgraded to the Executive Floor with all associated perks (I'm Gold).
It may have helped that the place was 60% empty.
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Thanks, Efrem. With Starwood, a good rule of thumb is this:
If you pay someone else acting as a third party (Expedia, Travelocity, United, American, American Express, or a travel agent) up front before your stay rather than the hotel directly at check-out, you are probably booking an ineligible rate 99.99% of the time.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
If you pay someone else acting as a third party (Expedia, Travelocity, United, American, American Express, or a travel agent) up front before your stay rather than the hotel directly at check-out, you are probably booking an ineligible rate 99.99% of the time.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
#12
Ambassador: World of Hyatt




Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,212
I usually book through hotel programs preferred channels. The most compelling reason? The promotions that many hotel programs feature throughout the year.
If you watch closely and you travel frequently enough you would lose out on extraordinary opportunities if you book on third party or opaque sites.
If you look at the value proposition of the average hotel guest program without promotional time periods one might see the reason why a number prefer alternative booking channels. There simply isn’t much gold in them thar hills…….
What is the promise of an upgrade anyway in many hotels? A view when you are likely to be out of the room? A quiet room? Hopefully every room is quiet and clean. A pool view? A fax machine? At an InterContinental hotel on Priceline for 75 dollars I had free breakfast and a balcony water view high floor room a few years ago.Better then many booked direct through the so called preferred booking channels
Many upgrades are subjective and unless you are in a hostile management culture that is poisoned you can get any of these by simply asking or paying a few bucks more. Unless the hotel is sold out or unusually busy.
In fact on the rare occasions I do use Priceline or other such site I sometimes find myself more satisfied then when I pay through preferred booking channels. Hilton and Hyatt for example have never denied me an upgrade or complimentary breakfast ever as an elite member no matter how I book.A few have said ok its a one time exception or something like it.......
In fact on a Hyatt stay over this past year as a Diamond member in the former Westin Century Plaza now a Hyatt the complimentary Diamond breakfast was so skimpy a croissant and coffee that I wished I had booked on Priceline or other such site. Thankfully that was/is a rare exception. Points today are worth earning only when the program delivers and executes its benefits.If they are not doing so remember with the declining value of many point currencies they aren’t worth what they used to be so points aren't the end all they used to be.
It pays to do ones homework and be an educated program user. I used to throw my money round in the 80s & 90s on hotel whims.Today I invest my money and use my travel dollars wisely where the return is fair.
I urge you to do the same as it bests suits your needs
Cheers
If you watch closely and you travel frequently enough you would lose out on extraordinary opportunities if you book on third party or opaque sites.
If you look at the value proposition of the average hotel guest program without promotional time periods one might see the reason why a number prefer alternative booking channels. There simply isn’t much gold in them thar hills…….
What is the promise of an upgrade anyway in many hotels? A view when you are likely to be out of the room? A quiet room? Hopefully every room is quiet and clean. A pool view? A fax machine? At an InterContinental hotel on Priceline for 75 dollars I had free breakfast and a balcony water view high floor room a few years ago.Better then many booked direct through the so called preferred booking channels
Many upgrades are subjective and unless you are in a hostile management culture that is poisoned you can get any of these by simply asking or paying a few bucks more. Unless the hotel is sold out or unusually busy.
In fact on the rare occasions I do use Priceline or other such site I sometimes find myself more satisfied then when I pay through preferred booking channels. Hilton and Hyatt for example have never denied me an upgrade or complimentary breakfast ever as an elite member no matter how I book.A few have said ok its a one time exception or something like it.......
In fact on a Hyatt stay over this past year as a Diamond member in the former Westin Century Plaza now a Hyatt the complimentary Diamond breakfast was so skimpy a croissant and coffee that I wished I had booked on Priceline or other such site. Thankfully that was/is a rare exception. Points today are worth earning only when the program delivers and executes its benefits.If they are not doing so remember with the declining value of many point currencies they aren’t worth what they used to be so points aren't the end all they used to be.
It pays to do ones homework and be an educated program user. I used to throw my money round in the 80s & 90s on hotel whims.Today I invest my money and use my travel dollars wisely where the return is fair.
I urge you to do the same as it bests suits your needs
Cheers
#13
Join Date: Jul 2002
Location: DTW
Programs: Hhonors Diamond, IHG Platinum
Posts: 435
From T&C: Stays that are booked via third party websites other than the websites of Hilton HHonors airline partners are not Eligible Stays irrespective of rate paid, for the purpose of earning points, miles or stay credit toward VIP tier status.
This statement is a "trick", I have booked at the airline partner site and had the points taken back during an audit 8 months later! No amount of documentation would change their mind, don't fall for it.
This statement is a "trick", I have booked at the airline partner site and had the points taken back during an audit 8 months later! No amount of documentation would change their mind, don't fall for it.
#14
A FlyerTalk Posting Legend




Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,012
About 5 years ago, it was relatively common to earn some or all of EQN's, points, incidental points, and elite status perks on third-party-booked rates. Sometimes you could calculate the underlying rate the site paid the hotel based on the points you earned (this may or may not be equal to the minimum acceptable bid that would have been accepted).
But in the past 2-3 years, it seems that most chains have cleaned up their software to the point where it aligns with their published policies. I don't think I've had a "mistake in my favor" in at least that long.
Some properties will consciously offer you some of the elite status perks, but I don't see the EQN's or points posting like I used to.
But in the past 2-3 years, it seems that most chains have cleaned up their software to the point where it aligns with their published policies. I don't think I've had a "mistake in my favor" in at least that long.
Some properties will consciously offer you some of the elite status perks, but I don't see the EQN's or points posting like I used to.
#15
Join Date: Nov 2006
Location: Chicago IL
Programs: AA Platinum, Hyatt, SPG,
Posts: 5
Here's how Expedia replied to an e-mailed question on this:
This is consistent with what Starwood Lurker posted above. It boils down to this: if you pay a published rate, you get miles/points. If you get a special rate, you may have to forego them. Limiting the "special rate" category to opaque sites in my earlier post was too narrow. Some special rates, which don't earn miles, are transparent.
This is consistent with what Starwood Lurker posted above. It boils down to this: if you pay a published rate, you get miles/points. If you get a special rate, you may have to forego them. Limiting the "special rate" category to opaque sites in my earlier post was too narrow. Some special rates, which don't earn miles, are transparent.




