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Defending FF Miles, 19 Years Later

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Defending FF Miles, 19 Years Later

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Old Sep 6, 2007 | 11:48 pm
  #1  
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Defending FF Miles, 19 Years Later

From my travel blog ( www.knifetricks.blogspot.com ):

DEFENDING FREQUENT FLYER MILES, NINETEEN YEARS LATER

This is the post where I respond to a 19-year-old New Republic column, conclusively proving that I have too much time on my hands.

Michael Kinsley (pictured) is the countrys most intelligent and humorous columnist, and he was in top form during the late 80s and early 90s. On the night that Bill Clinton was elected president, Kinsley wrote a column with the best lead sentence Ive ever read:

No doubt it will all end in tears. But for the moment, I FEEL GREAT!

Both sentences were accurate.

Kinsleys columns from the era are collected in a 1995 paperback called Big Babies, which is his description of the American electorate with its contradictory demands for more spending and lower taxes. Kinsley breezes with verve through all the great issues of the day: the Bork nomination, Iran-contra, the first Bush presidency and the rise of Bill Clinton.

But what really caught my eye was a column about frequent flyer miles.

On April 25, 1988, Kinsleys New Republic column, headlined Skyway Robbery, attacked frequent flyer miles and triple-mile promotions as a commercial bribe.

As the blight spreads to rent-a-car companies, hotels, and credit cards, mileage has turned into a sort of black-market currency operating beside the dollar, Kinsley wrote. Frequent flier programs are in essence a bribe to employees deciding how to spend the bosss money. When amounts smaller than a billion dollars are involved, people have gone to jail for this sort of thing.

Frequent flier programs are specifically designed to prevent the boss from reclaiming the kickback, he continued. Thats one reason theyre so complex. Americans original program simply distributed coupons on each flight that could be saved up and used for free travel. When companies demanded that employees turn in the coupons, coupons were replaced by todays elaborate computerized accounting systems and various rules were added making the mileage credits hard to transfers.

Kinsley is correct, but so what? Individual employees enjoy all sorts of freebies and perks in which the employer does not share. Lunches, tchotchkes, box seats, contacts, reputation, leads on landing a better job. All are a part of the work-a-day world, and I have yet to hear about a boss becoming exercised because the office supply salesman slipped the office manager a promotional paperweight and four tickets to Medieval Times.

Kinsley overlooks the fact that most employees do not have carte blanche in selecting their travel arrangements. Many offices have a travel coordinator or a written travel policy; theres so many, theres a trade group. In any event, the company or client budget can only withstand so much financial headwind, so, although its not their money, there are limits on what employees can spend on travel.

Kinsley takes four jabs at rip-off frequent flyer miles.

First, ticket prices are higher than they otherwise would be, in order to pay for the free travel and because the programs replace true price competition, Kinsley wrote.

This isnt an argument against frequent flyer miles, its an argument against all promotions. Assuming a zero-sum universe (which I doubt is the case), every dollar spent on an airline promotion is a dollar that needs to be added to ticket prices.

The entrenched domestic carriers, called the Big Six, could spend their promotion budgets on wider seats with more space between the rows, but their business judgment is that consumers would rather have a mileage program. In an illustration of that dynamic, American Airlines quietly dropped its More Room Throughout Coach promotion in 2004 but retained its AAdvantage miles club. Thats what the customers apparently wanted.

Second, Kinsley continued, the programs encourage travelers to go for the airline they belong to, rather than the one with the cheapest fare. Thats the main idea, of course. If frequent fliers were paying for their own tickets, this wouldnt matter. But generally theyre not.

Kinsley misses the fact that an employee could select a particular airline for a non-price-related reason that benefits the business. Routes and departure times are a significant factor in selecting air travel, as are on-time performance and amenities which allow for on-board work. Ultimately, most business flyers want to travel to and from their destination as quickly and comfortably as possible; the miles are a nice bonus, but theyre not the central variable in the equation for the majority of people.

Third, a more egregious form of the same abuse: People take entirely needless trips in order to run up their mileage, Kinsley wrote.

Youre hitting close to home there, Mikey. One mans needless trips is another mans Air Canada mileage run to Vancouver, Kodiak, Yellowknife, Saskatoon, Toronto, Quebec City and Vancouver, all for triple miles, yipee!!

People who engage in mileage runs -- and they are a tiny percentage of travelers -- usually purchase the tix on their own dimes. Bizarre, multi-airport routings would flag the curiosity of someone in the back office. Sophisticated mileage runners can create high-mileage itineraries without appreciably increasing the ticket price. If a person spends the extra flight time engaged in work, what does it matter to the employer?

Fourth, Kinsley concluded, frequent flier programs protect the established airlines from upstart competition, thereby raising prices.

On this point, My Favorite Columnist Before I Started Reading David Brooks was wrong, laughably wrong, more wrong than his hilarious prediction (also found in Big Babies) that the confirmation hearings of Clarence Thomas would focus on the jurisprudential doctrine of natural law.

As Ive blogged before, domestic airfares have been in freefall for the last 30 years. On many routes, its cheaper to fly than drive. Kinsleys prediction that frequent flyer programs would drive up prices is refuted by the fact that not even increases in the price of jet fuel have raised tickets prices.

Of course, the domestic carriers are protected. Theyre protected by the provision of federal law which prohibits foreign ownership of a domestic carrier, so the Northwests of the world dont have to compete with the Emirateses on lucrative domestic routes. Theyre also protected by the Fly America Act, which coerces people on federal government business to use U.S. carriers, although a foreign carrier may be offering a superior product on the same route. And theyre protected by the market assumption proven correct in the wake of 9/11 that if the Big Six find themselves in Big Trouble, the feds will bail them out.

The situation reminds me of one of Kinsleys famous sayings: The scandal isnt whats illegal; the scandal is whats legal.
PaulKarl is offline  
Old Sep 8, 2007 | 3:52 pm
  #2  
 
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Thanks for the post Paul, that was excellent. And, yes, I do believe you got Kinsley on a couple points. What's amazing about the guy though is that he keeps going despite his Parkinson's disease.
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Old Sep 8, 2007 | 8:02 pm
  #3  
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And he had a brain operation recently, which he wrote about with his trademark wit.

He doesn't write as often anymore, which is sad, but he's still one of the best columnists we have.
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Old Sep 11, 2007 | 1:53 am
  #4  
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Arthur Frommer has also been on the anti-FF-mile bandwagon for many of the same reasons, arguing that the programs add cost but mainly benefit only a small subset of travelers (who also don't tend to be budget travelers, his primary readers). Many of his readers have written in to disagree.

I used to work in a big company and not only had very occasional (usually non-interesting) travel, but also had to do communications about travel policies, even as I was personally learning the ropes about FF programs. Upper management basically didn't like the idea of FF programs much at all, but the programs' complexity was enough to prevent trying to reclaim the miles. Instead they kept cracking the whip over the in-house travel people to flag any cases where an employee went with a more expensive travel arrangement to report up the chain of command.
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