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Washington Post review of Flyertalk

Washington Post review of Flyertalk

Old Jun 7, 07, 8:48 am
  #1  
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Washington Post review of Flyertalk

See article. I think very well balanced

PS hope it belongs here
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Old Jun 7, 07, 9:24 am
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Washington Post Article

This article was the first I had seen on the existance of this site. I've been travelling for 27 years and now I have a place to learn and share information.

Thank you!

MNBigGuy is offline  
Old Jun 7, 07, 9:25 am
  #3  
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kind of strange focus on CO, no mention of other lurkers like William in SPG. ending is great though

maybe better in news?

welcome to FT MNBigGuy
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Old Jun 7, 07, 9:40 am
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This is in Newstand and MilesBuzz also -- can a mod merge all of the threads?

peace,
~Ben~
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Old Jun 7, 07, 12:45 pm
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Originally Posted by MNBigGuy View Post
This article was the first I had seen on the existance of this site. I've been travelling for 27 years and now I have a place to learn and share information.
Welcome, MNBigGuy. Warning: this site is highly addictive! You'll be amazed at what you learn here about how to maximize your earnings and status, thus improving your travel experience.
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Old Jun 7, 07, 1:58 pm
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It was nice to see the artcile, though it was oddly focused on CO and Mr O'Leary. Maybe they gave the writer special help. Or, maybe he just couldn't find much good to say about UA, NW and AA.

The following is clearly relevant to recent discussions about exceptional opportunity fares :

Last fall, someone on Flyertalk found relatively inexpensive fares on Continental between Minneapolis and London and posted details about the ticket price in the chat room. The fare was improperly coded, resulting in a $219 one-way ticket that came with too many bonus frequent-flier miles...Continental stopped the fare sale only after O'Leary spotted the chat and alerted company representatives.
It is a sign of times that $420 rt to London is viewed as a huge mistake. I paid $300 many time in the past and it was no big deal.

The presence of airlines reps is a two edged thing, a mixed blessing, as most things are. Obviously not much we can do about the negative consequences (negative from our POV), all we can do is to nurture the positive wisely.

IMHO, one wise thrust would be to keep pressing for meaningful improvements in policies and preactices across the board and not merely getting a little perk here or there just for yourself.

All exploitation works by "divide and rule" and that's what airlines do when they divide passengers into many "fare" and "status" classes...
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Old Jun 8, 07, 6:35 am
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Anyone familiar with who can add more details to this reference to UA's attempt to start their own Friendly Skies flyer discussion group (from the Post article):

United Airlines' customer-service specialists have similar concerns about the anonymous nature of the airline blogosphere. To get a better gauge of what its customers think, the airline created its own version of the chat rooms in April and invited 200 of its highest-mileage fliers to join the private discussions, the carrier said. United representatives said they pose online questions to the customers and monitor their complaints. "We view it as a very rich way to get data," said Barbara Higgins, vice president of customer experience.
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Old Jun 8, 07, 6:44 am
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Originally Posted by GrizShel View Post
... Anyone familiar with who can add more details to this reference to UA's attempt to start their own Friendly Skies flyer discussion group ...
Please check here on UA Forum:
http://www.flyertalk.com/forum/showthread.php?t=701741
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Old Jun 8, 07, 6:45 am
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I didn't know FT is a chat room...
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Old Jun 8, 07, 6:54 am
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Originally Posted by aktchi View Post
I...It is a sign of times that $420 rt to London is viewed as a huge mistake. I paid $300 many time in the past and it was no big deal...
Despite this poster's perception, this fare was a "huge mistake." It was a "full Y", changeable, refundable, upgradeable with half the miles and, for CO Elites, it was instantly upgradeable on any domestic segments.

As far as the emphasis on O'Leary and CO is concerned, IMO that this is a result of his continual interchange and communication with the customers. Some of the CO flyers that I know (including the one quoted late in the article) speak to him on a regular basis. I have met other Lurkers many times and I do not believe that any of them do get involved on a personal basis with the FTers as much as does O'Leary.
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Old Jun 8, 07, 12:25 pm
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Also mentioned in the article, but not quoted here, the fare was found later than usual because CO Insider (Scott O'Leary) had actually been meeting other Continental fliers at a Cleveland Continental DO. And after that delay I don't see anything wrong with Continental fixing the fare back to its intended price. CO Insider has actually been a huge benefit to the FT board and has really put a positive Continental presence forward.
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Old Jun 8, 07, 2:32 pm
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Scott O'Leary is true credit to Continental and is encouraging me to switch travel to CO. (And I am no longer earning miles in my DL account: I've started collecting SkyTeam miles in my CO account.)
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Old Jun 9, 07, 8:20 am
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Welcome

Originally Posted by MNBigGuy View Post
This article was the first I had seen on the existance of this site. I've been travelling for 27 years and now I have a place to learn and share information.

Thank you!

Welcome to FT and your 1st post. You can discover amazing things here!
gretchendz is offline  

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