Availability of "saver" awards
#1
Original Poster
Join Date: Apr 2007
Posts: 1
Availability of "saver" awards
Looking at AA and UA web sites for saver awards in First or Business next September show very limited availability even though almost no seats have been sold. of course, they are easy to get at higher mileage levels. Any idea on how airlines manage availability of "saver" award seats? Is it likely there will be better availability later?
#4
FlyerTalk Evangelist




Join Date: Dec 2004
Posts: 23,999
Welcome to Flyertalk, tph07!
Where are you trying to go? Keep in mind that on the UA website you can only see availability availability on UA metal, so you may want to call UA so you can see if there is availability with the Star Alliance partners. Similar situation with AA.
Where are you trying to go? Keep in mind that on the UA website you can only see availability availability on UA metal, so you may want to call UA so you can see if there is availability with the Star Alliance partners. Similar situation with AA.
#6
FlyerTalk Evangelist

Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
I knew I was pushing it time-wise, and in season award tix are hard to get, but I did successfully get decent connections on a AA europe award for July from Boston with only 3 months to go til travel!!
Was able to grab part of the reservation and put it on hold, and then I called back regularly and suffered thru the phone process to eventually tweak and tailor it to be closer to what I wanted. Dates and times and partner carriers were flexible and I was even ok with connections and possible alternative airports where needed. But in the end, I had on hold a very close rendition of what we wanted to fly. (with AA you can do that for a couple weeks sometimes and that's SOOOO cool! they are the only ones left who really do it that way!) I called back once more and voila! The waiting and planning paid off. Got the best flights we could get, only one connection (which our trip with them would require anyway because of the destination as it relates to our departure city) and booked the reservation just yesterday!
Key to doing this: Patience, flexibility, understanding, being nice to CSRs, having time to sit on the phone, chit chat, creative suggestions (we were almost prepared to connect thru Istanbul just to fly BOS-AMS and back!) and knowing something of who partners with who and how.
I think AA was really good in this case. Their int'l agents also know what they are doing. Let's hope they never cut those jobs!
MM
Was able to grab part of the reservation and put it on hold, and then I called back regularly and suffered thru the phone process to eventually tweak and tailor it to be closer to what I wanted. Dates and times and partner carriers were flexible and I was even ok with connections and possible alternative airports where needed. But in the end, I had on hold a very close rendition of what we wanted to fly. (with AA you can do that for a couple weeks sometimes and that's SOOOO cool! they are the only ones left who really do it that way!) I called back once more and voila! The waiting and planning paid off. Got the best flights we could get, only one connection (which our trip with them would require anyway because of the destination as it relates to our departure city) and booked the reservation just yesterday!
Key to doing this: Patience, flexibility, understanding, being nice to CSRs, having time to sit on the phone, chit chat, creative suggestions (we were almost prepared to connect thru Istanbul just to fly BOS-AMS and back!) and knowing something of who partners with who and how.
I think AA was really good in this case. Their int'l agents also know what they are doing. Let's hope they never cut those jobs!
MM
#7




Join Date: Jun 2006
Location: California
Programs: various
Posts: 4,240
Welcome to Flyertalk, tph07!
Where are you trying to go? Keep in mind that on the UA website you can only see availability availability on UA metal, so you may want to call UA so you can see if there is availability with the Star Alliance partners. Similar situation with AA.
Where are you trying to go? Keep in mind that on the UA website you can only see availability availability on UA metal, so you may want to call UA so you can see if there is availability with the Star Alliance partners. Similar situation with AA.

#8
FlyerTalk Evangelist

Join Date: Nov 2002
Location: BOS, MHT
Programs: AA ltg, B6, DL, UA, AS, SPG/Marriott Plt, HH, Hyatt
Posts: 10,062
with northwest, if you dont see it avail online, call them. they may still have the same awars you seek but only avail on phone! also, many times a partner still has available itins that the actually carrier is out of. find out by calling or checking those sites and see if you can have a friend book it for you and you get him back someday with your miles
#9

Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362
I recently booked a number of tickets for travel in September on AA in both coach and first/business. On the flights I wanted it was pretty much wide open with the non-stop option always available. Similar situations on other "tough markets" on other airlines that are notoriously difficult (CO, DL, etc.)
#10




Join Date: May 2003
Location: RDU
Programs: TSA/INS/FBI Platinum (stopped last 12 of 13 int'l returns - the computer broke once)
Posts: 2,653
I was just poking around on AA yesterday and found international premium class saver availability quite open compared to what I was expecting. Sure, you're not getting a cheap business class ticket to FCO in June/July/August, but the people that got those (if there were any) probably booked them 330 days out.
Flexibility (in timing and routing) and creativity (in routing and airline partners) is going to be the best rule of thumb. When a website doesn't find availability, call and talk to the agents. Paying the agent fee is better than paying double miles online.
Flexibility (in timing and routing) and creativity (in routing and airline partners) is going to be the best rule of thumb. When a website doesn't find availability, call and talk to the agents. Paying the agent fee is better than paying double miles online.
#11
Join Date: Dec 2006
Location: BTR, MSY
Programs: DL, BA, AA, UA, HHonors, PC
Posts: 200
Most people of FT have a lot more experience than me, but when I try to get a saver award to a desirable location I find it much easier if I fly on a Tuesday or Wednesday. Just as fares decrease on those days, I have found saver award availability increases. As was stated, talk to the reps and be patient.

