Goldpoints Valuemags December order
Jun 12, 2002 | 8:38 pm
#31
A FlyerTalk Posting Legend
Join Date: Nov 2000
Location: Atlanta, GA, USA
Programs: DL estranged 1MMer and lifetime gold, F9/CO/NW/UA/AA once gold/plat now dust, Spirit RIP
Posts: 42,224
I'm glad I didn't go too deep on this one...2 subscriptions and $30 on 12/24 and they both got started in a timely manner. But: I did have the whole initial rigamarole about posting at 150 rather than 450 and having to fix that (which took some calls, a fax and about a month to do!
And the later change in conversion rate soured me on the whole thing, as I still had a few Goldpoints that got devalued in that. The main objective (topping off an account to an award level) was achieved, but I'll be very wary in the future.
[This message has been edited by RustyC (edited 06-14-2002).]
And the later change in conversion rate soured me on the whole thing, as I still had a few Goldpoints that got devalued in that. The main objective (topping off an account to an award level) was achieved, but I'll be very wary in the future.
[This message has been edited by RustyC (edited 06-14-2002).]
Jun 12, 2002 | 8:39 pm
#32
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,056
Please feel free to email any outstanding issues you have to [email protected]; these attorneys are collecting info about the ValueMags/Goldpoints situation. If they see that there is trend here, not just isolated incidents, maybe there can be a more satisfactory resolution.
Jun 12, 2002 | 8:48 pm
#33
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,350
You can read opinions about VM, and post your own, at Epinions.com. http://www.epinions.com/webs-Web_Ser...-ValueMags_com
You can also write a review at Bizrate.com
http://www.bizrate.com/ratings_guide...at_id--80.html
[This message has been edited by Neal (edited 06-12-2002).]
You can also write a review at Bizrate.com
http://www.bizrate.com/ratings_guide...at_id--80.html
[This message has been edited by Neal (edited 06-12-2002).]
Jun 14, 2002 | 3:27 pm
#36
Original Member
Join Date: May 1998
Location: Miami/Ft. Lauderdale
Programs: AA 2MM Lifetime Platinum, Hyatt Globalist, Marriott Gold
Posts: 1,350
I emailed Shari at VM exactly one month ago concerning numerous "missing" subscriptions. Now I'm told they will begin showing up in July or August. I phoned one of the publishers yesterday and was told they do not have a subscription order in my name. I emailed VM and have yet to get a reply. I have a sickening feeling that if I call all the publishers, I'll get the same answer. On Monday morning, I'm going to do just that and see what happens. I may very well be contacting that attorney too.
By the way, I mentioned in a post two days ago that one of my missing magazines showed up. But I just realized it was the Consumer Reports "Health" letter and not the "Travel" letter that I've yet to receive.
By the way, I mentioned in a post two days ago that one of my missing magazines showed up. But I just realized it was the Consumer Reports "Health" letter and not the "Travel" letter that I've yet to receive.
Jun 14, 2002 | 3:42 pm
#37
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,056
jmorieta-
The attorney received your email; he is out of office for a couple of days.
The credit card companies are being alerted, so that you might have chargeback recourse at some point.
A
The attorney received your email; he is out of office for a couple of days.
The credit card companies are being alerted, so that you might have chargeback recourse at some point.
A
Jun 16, 2002 | 7:13 am
#39
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,056
Magazines ordered: Dec 26
Goldpoints status: NOT received by 30 days after placing order as published on website (Jan 26 due date); NOT received by Jan 15 written memo from ValueMags (Feb 15 due date); NOT received by 45 day extension from Jan 25 per written memo from Goldpoints (March 5 due date).
Ordered $9000 worth of magazines, only $125 worth were actually forwarded to Goldpoints for posting.
Magazines status: NOT received by 6-8 weeks after placing order as published on website.
First magazine just received on June 8...two weeks after legal inquiries began.
Goldpoints status: NOT received by 30 days after placing order as published on website (Jan 26 due date); NOT received by Jan 15 written memo from ValueMags (Feb 15 due date); NOT received by 45 day extension from Jan 25 per written memo from Goldpoints (March 5 due date).
Ordered $9000 worth of magazines, only $125 worth were actually forwarded to Goldpoints for posting.
Magazines status: NOT received by 6-8 weeks after placing order as published on website.
First magazine just received on June 8...two weeks after legal inquiries began.
Jun 16, 2002 | 7:01 pm
#41
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,241
After my own legal threats I have gotten MOST of my magazines now .. six months later. Still a few left, I'm giving them another week. Like the rest of you, the legal threats seem to be the only way to get them to do the simplest thing -- like fulfill the order!