Air Tran Computer failure - 6/20
Jun 20, 2006 | 1:45 pm
#1
Original Poster
Join Date: Aug 2005
Location: NY
Programs: The local deli gives me 1 free sandwich after I buy 10
Posts: 4,046
Air Tran Computer failure - 6/20
Looking for the rest of this story... anyone experience this?
ATLANTA -- In a preview of what could be a trying summer for air travelers, AirTran Airways suffered a massive computer failure causing thousands of customers to endure long check-in lines at airports.
The rapidly growing discount carrier, a unit of AirTran Holdings Inc., Orlando, Fla., says it installed a new computer system late Monday night to handle flight check-in at airport ticket counters, kiosks and via the Internet. But the ...
ATLANTA -- In a preview of what could be a trying summer for air travelers, AirTran Airways suffered a massive computer failure causing thousands of customers to endure long check-in lines at airports.
The rapidly growing discount carrier, a unit of AirTran Holdings Inc., Orlando, Fla., says it installed a new computer system late Monday night to handle flight check-in at airport ticket counters, kiosks and via the Internet. But the ...
Jun 20, 2006 | 2:18 pm
#2
Join Date: Aug 2004
Location: Atlanta
Programs: POS, Delta Skymiles, IC Plat Amb., Hilton Gold, SPG gold
Posts: 1,619
from the airtran web site:
it was just on the atlanta news -- reporter saying that things are a zoo
AirTran Airways Statement on Computer Upgrade
ORLANDO, Fla., June 20 /PRNewswire-FirstCall/ -- AirTran Airways, a subsidiary of AirTran Holdings, Inc., (NYSE: AAI), yesterday began a planned upgrade of its internal reservations and airport check-in systems which will bring long term benefits to our customers. It required a preplanned shutdown of the system from 10 pm Monday, June 19, 2006, through 4:30 am this morning. The airline began experiencing passenger check-in problems early this morning that caused rollover delays into the early afternoon. This has resulted in long lines at a number of airports, primarily Hartsfield-Jackson Atlanta International Airport.
"This is an unfortunate situation for our customers and certainly not what we anticipated," said Judy Graham-Weaver, AirTran Airways spokesperson. "We apologize to our customers for the inconvenience and appreciate their patience and understanding. Our Crew Members made every effort to accommodate passengers as quickly as possible and used manual processes to board flights. Our dispatch systems have not been impacted at any time."
While we have resolved most of the problems related to this system cutover, we are still experiencing periodic outages and ask that our customers allow for more time than usual checking-in at the airport this afternoon or while checking in online at http://www.airtran.com/.
ORLANDO, Fla., June 20 /PRNewswire-FirstCall/ -- AirTran Airways, a subsidiary of AirTran Holdings, Inc., (NYSE: AAI), yesterday began a planned upgrade of its internal reservations and airport check-in systems which will bring long term benefits to our customers. It required a preplanned shutdown of the system from 10 pm Monday, June 19, 2006, through 4:30 am this morning. The airline began experiencing passenger check-in problems early this morning that caused rollover delays into the early afternoon. This has resulted in long lines at a number of airports, primarily Hartsfield-Jackson Atlanta International Airport.
"This is an unfortunate situation for our customers and certainly not what we anticipated," said Judy Graham-Weaver, AirTran Airways spokesperson. "We apologize to our customers for the inconvenience and appreciate their patience and understanding. Our Crew Members made every effort to accommodate passengers as quickly as possible and used manual processes to board flights. Our dispatch systems have not been impacted at any time."
While we have resolved most of the problems related to this system cutover, we are still experiencing periodic outages and ask that our customers allow for more time than usual checking-in at the airport this afternoon or while checking in online at http://www.airtran.com/.
Jun 20, 2006 | 7:23 pm
#3
Join Date: May 2006
Location: CGK & PBI
Programs: Cruise addict and AirBNB Plat :)
Posts: 3,320
They switched from Linux to Windows 
Jun 21, 2006 | 6:13 am
#4
Join Date: May 2001
Location: is everything...but...
Programs: dont matter anymore...
Posts: 3,019
This really doesn't have anything to do with the latest frequent flyer program buzz, and it already being discussed in a few threads in the airtran forum.
I'm going to close it here.
Regards,
Flipside
I'm going to close it here.
Regards,
Flipside