DL: Insane Fare Match!!!!
#17
Join Date: Apr 2000
Location: Richmond, VA
Posts: 411
fokker50, thanks for posting the specific days and flights.
Would others, successful in finding working flights please pass on the data?
I found RDU to LAS Jun 19 DL 1573 and DL 793 returning Jun 26 DL 856 and 926. 81.50 at ITN.
#23
Join Date: Feb 2001
Posts: 525
I booked it for 4 pax on itn. Then, they called me; they couldn't issue e-tix for more than the person on the cc, and they were verifying I'd take paper tix. And by then, of course, the fare was no longer available. So now they are going to see what Delta will do. Any bets?
I booked it in good faith, so I hope they honor it.
I booked it in good faith, so I hope they honor it.
#24
Moderator: Coupon Connection & S.P.A.M




Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,133
That and $20,000 will get you some really great benefits on Delta.
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"Sire, it is not a revolt. It is a Revolution!"
Originally posted by danM:
I just got an OAK->BWI for $86 (on ITN).
at this rate, I could make medallion level
for what, $400?
Dan
I just got an OAK->BWI for $86 (on ITN).
at this rate, I could make medallion level
for what, $400?
Dan
------------------
"Sire, it is not a revolt. It is a Revolution!"
#25
Join Date: Feb 2001
Posts: 525
Here's a follow-up of what happened to my Delta booking on itn mentioned above:
ITN/AmEx/getthere called me at 8 am today. They said they could not issue me the tickets because Delta had incorrectly loaded the fares. They said they talked to Delta, and that Delta would not issue a waiver for the tix.
Then I called Delta. They said that the travel agency's delay was what caused me to not get the fare. Remember, to purchase on ITN, one enters the cc info and then clicks "purchase"--I had done this.
So, should ITN issue me the tickets anyway, as Delta has implied?
And if the issue is that the fares can change before the website issues the tickets, does that mean we have no guarantee that the price will be the same as when we clicked that "Purchase" button?
BTW, I don't see this as a $0 Hilton deal; I was paying several hundreds of dollars for these seats.
ITN/AmEx/getthere called me at 8 am today. They said they could not issue me the tickets because Delta had incorrectly loaded the fares. They said they talked to Delta, and that Delta would not issue a waiver for the tix.
Then I called Delta. They said that the travel agency's delay was what caused me to not get the fare. Remember, to purchase on ITN, one enters the cc info and then clicks "purchase"--I had done this.
So, should ITN issue me the tickets anyway, as Delta has implied?
And if the issue is that the fares can change before the website issues the tickets, does that mean we have no guarantee that the price will be the same as when we clicked that "Purchase" button?
BTW, I don't see this as a $0 Hilton deal; I was paying several hundreds of dollars for these seats.
#26
FlyerTalk Evangelist


Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
Until it is issued, it is not a ticket. Period. Happens even on Delta site.
For example, you are looking at and about to book the last L fare. You wait a few minutes, then get around to it. Someone else just bought it. Gone. Zip Over
Or better example. There is one SEAT left on the plane, of any fare. Assume this one is a full Y fare. Same situation. Across the country some other guy hits the button and buys it. It is gone. end of story.
Sorry, but reality is a kick in the ... sometimes. They do not owe you anything.
ESPECIALLY IF THE FARE WAS NOT EVEN SUPPPOSED TO BE THERE.
#27


Join Date: May 1998
Posts: 3,069
NoStressHere,
I think your analogies are way off track. This isn't a case of missing out on the last seat, or even missing a fare because it was changed.
At the moment ErthCrclr clicked "purchase" and received confirmation, the ticket was purchased at the fare that was offered (in error or not) through an authorized agent of Delta. It is irrelevant to the purchase that the agent or airline had a policy that required that paper tickets be isssued rather than etickets, causing a delay beyond the time the fare was pulled. A contract was made and is now being broken, IMHO.
[This message has been edited by dhacker (edited 05-30-2001).]
I think your analogies are way off track. This isn't a case of missing out on the last seat, or even missing a fare because it was changed.
At the moment ErthCrclr clicked "purchase" and received confirmation, the ticket was purchased at the fare that was offered (in error or not) through an authorized agent of Delta. It is irrelevant to the purchase that the agent or airline had a policy that required that paper tickets be isssued rather than etickets, causing a delay beyond the time the fare was pulled. A contract was made and is now being broken, IMHO.
[This message has been edited by dhacker (edited 05-30-2001).]
#28
Original Member and FlyerTalk Evangelist




Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,619
Originally posted by dhacker:
At the moment ErthCrclr clicked "purchase" and received confirmation, the ticket was purchased at the fare that was offered (in error or not) through an authorized agent of Delta. It is irrelevant to the purchase that the agent or airline had a policy that required that paper tickets be isssued rather than etickets, causing a delay beyond the time the fare was pulled. A contract was made and is now being broken, IMHO.
At the moment ErthCrclr clicked "purchase" and received confirmation, the ticket was purchased at the fare that was offered (in error or not) through an authorized agent of Delta. It is irrelevant to the purchase that the agent or airline had a policy that required that paper tickets be isssued rather than etickets, causing a delay beyond the time the fare was pulled. A contract was made and is now being broken, IMHO.
#29


Join Date: May 1998
Posts: 3,069
OK. But then ITN should make good on it.
The offer was made and accepted by the customer. At that point, the customer could no longer back out so there was probably a contract. Perhaps the contract was with ITN, but I think that since they act as an authorized agent of Delta, the contract would be enforceable against Delta. Either way, Delta may get, and in my opinion deserves bad publicity for no honoring their offer fares.
The offer was made and accepted by the customer. At that point, the customer could no longer back out so there was probably a contract. Perhaps the contract was with ITN, but I think that since they act as an authorized agent of Delta, the contract would be enforceable against Delta. Either way, Delta may get, and in my opinion deserves bad publicity for no honoring their offer fares.
#30
Join Date: Apr 2001
Location: Los Angeles, CA, USA
Posts: 432
I agree that this appears to be ITN's problem. And I find it disturbing that ITN would try to mislead you by saying Delta is not honoring the "incorrectly loaded" fare, when Delta clearly is. The ITN site makes it clear that in the event they cannot e-ticket, their "first priority is to issue the ticket for the fare quoted" even if it means paper. There is no reason why they shouldn't have just gone ahead and paper ticketed the rest of your party, since they have already informed you in no uncertain terms on the booking page that paper tickets will be issued for pax not corresponding to the name on the CC.
While they really have no "legal" obligation to you as fares are technically not guaranteed until ticketed, it really is their mistake for taking so long to ticket and they ought to provide you the tickets as a good faith measure.
While they really have no "legal" obligation to you as fares are technically not guaranteed until ticketed, it really is their mistake for taking so long to ticket and they ought to provide you the tickets as a good faith measure.


( I just had a closer look!