http://www.flyertalk.com/forum/eek.gif And we UA loyalists thought the Summer of Hell was bad ... You NWA'ers have my sympathy. Honestly.

That's exactly right. NWA does give a first time bonus of 4,000 miles. AS has a 1,000 web purchase bonus that goes to 500 in 1/01.

While FF miles should be awarded for loyalty or to keep you loyal, the real purpose of FF programs is to create a huge marketing mechanism for the airlines. It looks like the marketing guys have lost it.

I have also sent an e-mail to Northwest about this. IMHO, they have just reclaimed the title of "America's Worst Major Airline" from United due to this misguided new policy.

While I do respect the opposing viewpoint on this issue, the bottom line is that if this policy is not curtailed at NW, by the end of the month we could be looking at ALL major airlines copying this policy. And not meaning to sound like an alarmist, I doubt that such action would not be too distant in the making for denying mileage to the lowest-fare classes of published fares. Who knows??? They might put that policy on us just in time for the Thanksgiving mileage runs...



[This message has been edited by avek00 (edited 10-04-2000).]

Don't count United out yet, though on a slightly different topic.

http://www.flyertalk.com/forum/Forum50/HTML/003198.html

Seems some of the bean counters are trying to squeeze blood from a turnip over there as well.

I urge everyone on flyertalk to send an e-mail to Northwest Airlines to protest their removal of WorldPerks mileage credit from their cybersaver and e-fares.

We all know how the major airlines operate, just like sheep. You can bet they will all try to herd in this direction. We should LOUDLY and immediately respond and maybe NWA will reconsider.

Remember, doing nothing will tell them that you think this is OK! DON'T SLEEP ON THIS!!!!!!!!

Mac

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Via con Dios!

I have fired off a note to WorldPerks expressing my displeasure and my intention to unsubscribe from NWA's CyberSaver mailings. I did that too!

Just send my comment to Northwest through email.

Sent an e mail and faxed. We need to get Randy in on this one. We also need to rally the troops...here is the gold/plat fax # 800-692-4653. Got it off another thread in NW board from a pretty upset ex NW customer.

In response to my email:
_______________________________________
Dear XXXXXXXXX,

Thank you for contacting Northwest Airlines regarding your
disappointment with not being able to accumulate WorldPerks miles on
Cyberfares. I understand your frustration with our new policy.

We realize the reason consumer's purchase Cybersaver fares are due to
the attractive price points associated with this product. However, in
order to maintain our ability to offer bargain fares, we found it
necessary to eliminate the eligibility for miles on these types of
fares. Although Cybersaver fares will no longer be eligible for
mileage, nor elite qualification, please note this does not apply to all
fares booked through our website.

I have forwarded your comments to our executives in our WorldPerks
department for their internal review.

Thank you for taking the time to share your feedback. We need to hear
from our WorldPerks members--especially when there is a problem. Our
customers are important to us. I hope that someday your travel plans
will include Northwest Airlines and that we will have an opportunity to
restore your confidence.

Sincerely,

XXXXXXX XXXXXXXXXX
Supervisor, Customer Relations
Northwest/KLM Airlines
______________________________________

Looks like a form letter, but let's hope enough people complain loud enough for them to listen.

Additionally, I followed up with a response.

Freefaller12k

[This message has been edited by freefaller12k (edited 10-05-2000).]

Many other FTers have already received and subsequently posted their "similar" responses in the NWA threads.

I've personally not heard anything back from them yet! http://www.flyertalk.com/forum/wink.gif

Perhaps NWA has me listed as "DNR"! (i.e. "DO NOT RESPOND") http://www.flyertalk.com/forum/biggrin.gif

For the truly motivated, recall that both eComplaints.com & uGetHeard.com are FREE online "complaint bureaus" that allow you to post online criticisms and protests etc.
www.eComplaints.com
www.uGetHeard.com

See also:
http://www.flyertalk.com/forum/Forum94/HTML/002259.html

I join you all in "hot" disagreement with this policy. I will be writing to NWA.

Lurker

Great thread DOC, and good to see so many here taking action.

We were both top tier Elite on NW WorldPerks til they ceased flights to OZ, so have not flown them in 5 years or whatever, but will still send in a note along the lines of many here. It can only help, and as others have said, if this passes without objection, the rot WILL set in with others you can bet.

------------------
~ Glen ~

MileKing:

You make a good point. I have just unsubscribed to Cybersavers -- what's the point? I think that should be the second action for all of us after we write the protest letter.

When they see all the cybersavers e-mail cacellations, that should get their attention!

St. Louis FF:

Thanks for the fax #, I will now be sending a fax to ge along with my e-mail!

Mac




------------------
Via con Dios!

I also changed my profile with NW and cancelled CyberSavers. After all, if I need to go from X to Y for cheap with no miles, the least I can do is try to help Priceline's stock rise above $6. http://www.flyertalk.com/forum/smile.gif
(Actually, I've never used Priceline and probably never will. However, until NW returns mileage credit to CyberSavers, I'll never be using them either!)

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Time..... is on my side.