Many other FTers have already received and subsequently posted their "similar" responses in the NWA threads.

I've personally not heard anything back from them yet! http://www.flyertalk.com/forum/wink.gif

Perhaps NWA has me listed as "DNR"! (i.e. "DO NOT RESPOND") http://www.flyertalk.com/forum/biggrin.gif

For the truly motivated, recall that both eComplaints.com & uGetHeard.com are FREE online "complaint bureaus" that allow you to post online criticisms and protests etc.
www.eComplaints.com
www.uGetHeard.com

See also:
http://www.flyertalk.com/forum/Forum94/HTML/002259.html

I join you all in "hot" disagreement with this policy. I will be writing to NWA.

Lurker

Great thread DOC, and good to see so many here taking action.

We were both top tier Elite on NW WorldPerks til they ceased flights to OZ, so have not flown them in 5 years or whatever, but will still send in a note along the lines of many here. It can only help, and as others have said, if this passes without objection, the rot WILL set in with others you can bet.

------------------
~ Glen ~

MileKing:

You make a good point. I have just unsubscribed to Cybersavers -- what's the point? I think that should be the second action for all of us after we write the protest letter.

When they see all the cybersavers e-mail cacellations, that should get their attention!

St. Louis FF:

Thanks for the fax #, I will now be sending a fax to ge along with my e-mail!

Mac




------------------
Via con Dios!

I also changed my profile with NW and cancelled CyberSavers. After all, if I need to go from X to Y for cheap with no miles, the least I can do is try to help Priceline's stock rise above $6. http://www.flyertalk.com/forum/smile.gif
(Actually, I've never used Priceline and probably never will. However, until NW returns mileage credit to CyberSavers, I'll never be using them either!)

------------------
Time..... is on my side.

Just be certain, if it matters to you, that if you signed up for a 1000 miles WP bonus in order to recive these offers - that you have already got 'em before getting off! http://www.flyertalk.com/forum/wink.gif

toadman (or anyone else): AS does not state a "no miles" policy either on its web site or in its weekly e-mails, at least that I could find. Could you please provide a reference to where you found this information?

I finally got a reply. Was very disappointed to receive a canned response. Told them to try again. We'll see....

LATER: Got a canned reply to my dissatisfaction with their canned reply. NWA is really intent on losing my business for good, it seems.

------------------
Time..... is on my side.

[This message has been edited by Spiff (edited 10-06-2000).]

I, too, have sent a letter and cancelled my CyberSavers subscription. I don't think it will effect anything (remember the outcry over the upgrade changes?), but we'll see...

I sent 'em an email saying I haven't flown them since they started sucking and since they are continuing to suck I'm still not flying them.

No response expected.

Well, I haven't flown NW in years, and I live in one of those few places in the country where cyberfares (efares, etc.) are almost never offered (once or twice a year at the most), but in solidarity with all of you who live on the mainland and can actually take advantage of weekly last minute discount fares, I have cancelled my cyberfares subscription and had my husband cancel his.

"I sent 'em an email saying I haven't flown them since they started sucking and since they are continuing to suck I'm still not flying them.

No response expected."

QL


And people think that I do not like NWA http://www.flyertalk.com/forum/biggrin.gif

Excerptd from the close of my letter emailed and snail sent to NWA:

...You should perhaps rethink this change on cybersavers or I'll guarantee you will very likely lose many future flyers in addition to me.

By analogy, if you deposit your check in the bank by using the ATM rather than a teller, are you still elible to accrue interest on the deposited funds? C'mon, please!

Former NWA FFer,
Mark ...

From a USA perspective, I just think it is Unamerican! Sort of like taking away Mom or Apple Pie. http://www.flyertalk.com/forum/frown.gif

Have a lot of miles on NW this year. Letter sent.

I asked a couple of days ago whether this was true for AS as toadman had posted earlier in the thread. In fact, it's not. I bought a web special for the Seattle FT gathering and got a whole bunch of miles for the trip:

The flight itself + 50% bonus: 1,044
Ticketless Segment Bonus: 250
Kiosk Bonus: 500
Web Bonus (not sure what this one is): 250
Same for the return (not posted yet): 2,044
Web Purchase 1K Bonus: 1,000

Total: 5,088

Not bad for a $138 ticket!

NW has definitely lost my business http://www.flyertalk.com/forum/frown.gif

The "smart" airlines will not follow NW. Often there are net fares between a pair of cities from more than one airline. Continuing to give miles gives the one giving miles the edge. These low fares are to fill empty seats - most people taking them are not in an emergency situation - it's"there's a cheap fare to...Let's go" I think most people wouldn't be flying unless the fare were cheap and there were miles for those of us who care. Should we be writing to our chosen airline telling them NOT to follow NW?

------------------
DtG

For those who have requested an address and person to write to:

Beth Shultis
Vice President
Marketing Programs & Worldwide Advertising
NWA, Inc.
Worldperks Customer Service Ctr.
601 Oak St.
Chisholm, MN 55719-1995

FWIW, I just booked Iceland Air's Lucky Fare of $198 BWI-KEF-AMS. Guess what. No miles on Lucky fares (web specials). Looks like NW isn't the only one.

Freefaller12k

IF they want to pull ff miles on these fairs they are going to have to do better on the pricing side. I've gotten better deals than the efares on NW rather consistently.

You can probably blow them away on Priceline (ugh) if you don't care about miles and just want to get from XXX to YYY for as little as possible. Who knows, Priceline might even sell you a CyberFares ticket for less than NWA if you wait long enough to submit your bid, as doubtless the interest in mile-less CyberSavers will decline sharply.



------------------
Time..... is on my side.

Even though my dad is the one who pays for my tickets I sent a little note too.

You should be also be aware of the unfavorable changes that DL is instituting and imposing on its FF'ers in Skymiles.

There is also a brand new website at
www.saveskymiles.com

Take a look and see if you may want to be a part of the ongoing efforts to try to reverse
these DL changes. Changes at one carrier now are very likely to be cahnges in another soon! http://www.flyertalk.com/forum/frown.gif
http://www.flyertalk.com/forum/Forum21/HTML/001505.html

Why did they do this now?

Well....
http://www.flyertalk.com/forum/Forum35/HTML/000837.html

And at the same time - a huge push to enroll new members! http://www.flyertalk.com/forum/frown.gif
http://www.flyertalk.com/forum/Forum35/HTML/000879.html

FWIW, as noted previously, if you all accept this change and keep on flying NWA, nothing else will happen - that's positive that is! http://www.flyertalk.com/forum/wink.gif

That's not to preclude further cuts/restrictions of course! http://www.flyertalk.com/forum/mad.gif

"But if you take away the mileage....
Don't you know that you can count me out?
Ya know I'm gonna be....
On another flight....."

(to the beat of the Beatles' 'Revolution')

------------------
Time..... is on my side.

Thanks DOC for the urging. All FF's who fly Delata should visit Saveskymiles.com and join. As a retired FF almost 1M with Delta I agree wholeheartedly.:mad

Never flown NW, but will send a message out of general principles.

BTW, will history repeat itself?

BA stopped giving miles on cheap tikets a few years ago and look where they are now: from "the world's favorite airline" to "I scorned away my economy customer and can't make a profit".

(And I'm not saying that because the Executive Club is busy ignoring me...)

A thought from FlyingRev about NWA and responses for your weekend! http://www.flyertalk.com/forum/wink.gif

..."they are laughing at some of the threats some have made"...

"May I just suggest that the revenue they will miss from some of you (the couple of hundred dollars airfare) is not profitable for them when you factor in the FF mile expense. I have a very good friend of mine here in Memphis who works for NW and she tells me that they are laughing at some of the threats some have made. They are catering the business market first (along with the corporate partners.) The leisure travelers and those who are looking to cherry pick the lowest fares will have to understand that the miles will not be offered. In other words, they cannot afford to give 11,000 miles for european trip (then double the miles for status bonus - bringing almost the total needed for a domestic roundtrip.)

'It is a cost analysis they made and they are going to stand by it.

This is what I am told.'

-FlyingRev"

----

Speaking to a marketing consultant (in another unrelated area) at a meeting the other day, he remarked to me that essentially with loads in the .80's they will do as they like for the time being! http://www.flyertalk.com/forum/frown.gif

I have also shared my thoughts with NW Customer Service on this issue. I should hope this does not become precendent-setting for other airlines to follow.

So regardless of the amount you may or may not fly on NWA, please let 'em know what you think of them not awarding elite mileage (or 'airline mileage') for their CyberSavers nor e-savers fares.

So now in addition to the previous changes that produced increased difficulties obtaining TA & TP UG's and the new lost mileage earning opportunities at NWA, we have the DL SWU problem and the resulting SaveSkymiles campaign:
http://www.flyertalk.com/forum/Forum21/HTML/001505.html


Now a seemingly burgeoning need is developing for a similar campaign regarding One Pass & CO also, who have arguably been in the process of altering their rules as well making UG's more difficult to obtain particularly for lower level elites Gold & Silver! http://www.flyertalk.com/forum/frown.gif
http://www.flyertalk.com/forum/Forum20/HTML/001500.html
http://www.flyertalk.com/forum/Forum20/HTML/001509.html


We need to all be very cognizant, IMHO, of possible unfavorble changes in each of the other programs FF benefits. Often they are unannounced too! http://www.flyertalk.com/forum/mad.gif


I'd again urge all of the FT'er program members to support each of the other program members currentl "under seige" inasmuch as the carriers will do whatever they feel that they can get away with! http://www.flyertalk.com/forum/eek.gif

It's only a question of time 'til it affects you!

According to Ed Perkins, former editor of Consumer Reports Travel Letter, there is even more reason to be concerned about this issue: http://www.smarterliving.com/columns/ed/20001109.html

CAUTION!!! It IS a trend!

Posted at nwa.com - fly to selected European cities this weekend from MSP or DTW for around $290 (after tax).

Yet the rules in VERY FINE PRINT state that there actually is NO WP mileage credit!

Please do NOT do a year end mileage run only to be dissapointed and be very careful with your NWA ticket purchases- if you are after any mileage & status earning opportunities! http://www.flyertalk.com/forum/frown.gif
http://www.flyertalk.com/forum/Forum35/HTML/000989.html

I sent my comment into Northwest via the Website. Just from the Web design they seem mired in bureaucracy (be sure to send to the right department, fill out all the required fields, etc.). Maybe they think this is still the 70s.

They probably think the CyberSavers are such great deals that we're just being greedy for expecting to earn miles, too. I reminded 'em that without miles, they're on roughly the same competitive footing as Priceline. Maybe worse, since with Priceline you can pick your dates.

well, I sent in my complaint and made it very clear that they have lost my personal travel business to United. unfortunately my employer has a deal with NW and I'm officially required to fly on NW or its partners, unless the fare difference is greater than $XXX. pbbth! http://www.flyertalk.com/forum/mad.gif

Sent in my comments and pointed out that desireability of cyberfares will be reduced when no credit is given. Point of cyber fares is for people to do spur of the moment unneeded trips. Getting miles clinches it. Now it will take a much cheaper fare to convince me to take "unneeded" spur of the moment cyberfares.

------------------
AS MVP Gold, UA Premier, HHonors Gold

Looks like USA Today might be doing a story on this. Just got an e-mail from a USA Today reporter about my posting in this thread on the issue of FF miles being eliminated for these fares. Hopefully this will bring some competitive pressure to bear on NW to reinstate miles for these e-fares.

Djlawman

Yes, here it is:

No miles for discounted Internet fares. This fall, Northwest Airlines stopped awarding miles for its special CyberSavers discount fares. Those last-minute fares are announced each week and must be purchased online.

Northwest says it is trying to keep its CyberSavers cheap and competitive.

Business traveler Ron Falk of Grand Rapids, Mich., a top-level member of Northwest's WorldPerks program, says he won't be flying Northwest often next year....
http://www.usatoday.com/usatonline/2...8/2924605s.htm

And courtesy of Tomphot, still more media coverage featuring FT'ers Jonathan, Pete and others, as well as Randy! http://www.flyertalk.com/forum/smile.gif
http://www.flyertalk.com/forum/Forum21/HTML/001877.html

I avoid NW like the plague. Actually, NW is a plague. I fully expect them to be duct-taping the old 727s together by 2005.

A friend of mine who lives in the Twin Cities and is NW something-or-other elite has stated that she was told the issue was "competition with Sun Country, which doesn't issue miles."

I always thought Stun Country used a punch system like WN to assign X number of trips=ooh, a freebie!

I'm going to point out my displeasure, too, namely that as a CO customer, they're costing CO loyal business, and i really think they SWORE that they wouldn't do that back when this merger was supposed to be good for us.

NW and KLM, now that's a deservedly abusive marriage. (Maybe they shoulda gotten to Canadian before AC did.) But Continental is going to start suffering due to NW's continuous string of stupid decisions like these.

Even UA didn't think this up first.