Admitting big GOOFS!
 

A followup to my rantings about travel agencies and the problems I've had with them.

The agency that handled my Vegas trip sends
me a letter with a check enclosed covering the difference in the original hotel rate I was promised and what the hotel really charged. It was a personally typed letter adding the check included something extra for me to "go out and have dinner on us and remember all the great things about your trip to Las Vegas." It was from the person who
GOOFED the hotel reservation in the first place, also asking that I would consider the
service in teh future. A very nice gesture.

Now comes my HOliday Inn reservation in NYC
(in detail under the HOliday Inn posting.)
AMEX quoted me a LOWER rate than the hotel wanted to charge me. The customer care rep
promised they would credit my card with the rate difference. We'll see.

It's nice when someone admits a mistake. I do
it all the time, really! CATMAN

I suppose it's a good thing to take a mistake (no ****s here) and turn it into a customer service opportunity... because the agency was so apologetic about their mistake you are likely to use them again, Catman - and they will make more of a profit than the cost of your dinner. (And they are likely to take very good care of you from now on in)

Sounds like the beginning of a beautiful relationship...

... why don't they make more mistakes with my resevations, so that I could also profit more ...

Is Goofy a Cat........man?

Catman - I think Jaws is sulking because of your remarks about Blue Bell...

The various Marriott divisions seem to have the most problems with rates when you book through central reservations. At one Courtyard, they tried to charge me around $30 more per night over what I had confirmed at. I questioned it around 6 am and the manager happened to be around that early. He looked up my reservation on the computer and saw where I had been quoted the lower rate & later it was changed upward; he fixed my bill with the lower room rate, no problem. Recently at a Fairfield Inn, the quoted rate was about $25 higher than what was shown on the Marriott web site. I inquired at check-in and they gave me the lower rate, no problem..

Check my posting under Hilton. I don't know how to handle this goof, or what to ask for...

Dave

Marriott once goofed about a rate so I showed the desk person a copy of the reservation that I made over their website. The manager
called Marriott central reservations, they
said I was right and in fact upgraded me to
a better room for "my frustration."

Frustration? That check-in with the delay was
faster and handled nicer than most places I've been to!

On my Holiday fiasco... I alerted AMEX about the Holiday Inn billing problem. Amex called the main reservations office. They told me to look for the credit in two billing
cycles or call Holiday and they'll take care of it. The Midtown hotel still tried to say I was wrong and goofy! So I'll keep you posted!

OMNI for JAWS43...Goofy is a big slobbering
dog. The only Disney cats are Figaro (from
Pinocchio) The Astrocats and the Lion King.
Sorry if I offended you earlier. CATMAN

WAY OMNI: A Cat also figures prominently in the Disney features 101 Dalmations (the animated version), Lady and the Tramp (the siamese twins), the panther in Jungle Book.

Hey, I've got a 4 and a 5 year old...I've got my dinsey movies down COLD!

Catman! And how could you forget, in a major role, Lucifer from Cinderella? And in Alice in Wonderland, the Cheshire Cat, and in a minor role, Alice's cat, Dinah! I'm deducting 20,000 miles from your account for each omission.

I, too, am deducting 20,000 miles, and forcing Catman to fly on WN for his next trip. I think the Ol' Tom has been sippin'
something that's about 100 proof.

Uh-oh Catman, there be alligators here!

How could you forget that PremEx has a professional relationship with Disney?

MAJOR OMNI and BIG MEOWS!!!
PremEx and Matt and everyone else...I have NOT seen ALL the Disney movies... but I meant to post about the Panther in Jungle Book...

I think I was focusing on the MAJOR cat performers in the Disney movies. Did not see Alice. But I kick myself for forgetting
Si and Am from "Lady and the Tramp" (One of my all time favorite movies.) In fact the acting in some of the Disney toons is better than some of the real-life human junk they
put out there (I have one recent film in particular in mind!)


I also checked my UA account and found a negative! I guess you have a lot a lot of the Disney magic. (I do like Disney! And
Warner Bros too!)

JAWS43... I'm filing a passport review. But
I won't be taking SW to the "second greatest
state in the world!" CATMAN

That does it!!! You will think 2nd greatest when the Border Guard ransacks your luggage and confiscates the Jersee addressed bag tags, your driver's license and your passsport, which is invalid in TEXAS anyway.
baobab talks about alligators, well the Texas
Javalenas are going to camp in your bedroom.

You have the greatest sense of humor, Jaws43.
I have no idea what those creatures you described are... and I probably don't want to know.

But I had to say "second" because the Jerzee
people are threatening to deport me!!! I have no where to go! CATMAN