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Good agents are like gold - here's proof

Good agents are like gold - here's proof

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Old May 25, 00, 7:29 pm
  #1  
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Join Date: Apr 1999
Location: Adelaide, South Australia
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Good agents are like gold - here's proof

G'day all,
Yesterday I found our my Father passed away in Australia and I work in China.

Within two hours and thirty minutes a wonderful travel agent by the name of Vicky [email protected] had all my tickets arranged to Australia and my Hotel in HKG ($499 HKD) booked and ticketed, guaranteed only on the basis of my honour that I will turn up in HKG and pay for the tickets. I just had to get to HKG from Xiamen which in itself is not always easy.

Point being - this cements the whole argument in my mind out agents vs web sites. Stick with an agent and a good one will stick with you.

P.S. HKG-Adelaide-HKG on Malaysian airlines $3649 HKD (excellent deal)

For HKG pax, check out www.tiglion.com and ask for Vicky. If there was a Freddie award for agents - She gets my nomination.

Yes - this is a recommendation and I am proud of it.

Now the funeral (it was expected - not a surprise)

davistev is offline  
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Old May 25, 00, 7:49 pm
  #2  
doc
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Glad the flight plan, etc is going smoothly for you.

I'm very sorry to learn of your loss

I, too just recently went through a similar situation. I empathize.

All the very best to you and you family.
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Old May 26, 00, 2:24 am
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Join Date: Mar 2000
Location: Tucson, AZ
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Condolences to you and your family, davistev. I wish you the easiest trip possible.
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Old May 26, 00, 4:52 am
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Join Date: Nov 1999
Location: New York, NY
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In the past I had to travel twice to attend funerals. The first time I checked airline funeral fares it was twice the price of a discounted ticket and therefore no use to me. The second time the price was four times the price of a discounted ticket. It seems that when someone is griefstricken by the death of a love one, it becomes the airline industry's opportunity to rip you off.
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Old May 26, 00, 10:45 am
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Join Date: Apr 2000
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Davistev,

My thoughts and condolences to you and your family in this difficult time.
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Old May 26, 00, 11:08 am
  #6  
 
Join Date: Oct 1999
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Davistev,
I am sorry to learn of your loss, and wish you all the best in this difficult time. I hope that your trip continues to go as well as a trip like this could.

When I worked as a travel agent...I remember coming across a pnr where an ATO basically gave the pax the lowest published fare in the market for a situation like this (rather than the airlines higher special fare). They just documented the record they were issuing fare basis xxx due to family emergency per ... at the ato.
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Old May 28, 00, 7:30 pm
  #7  
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Thank you for your thoughts people.

Yes, bereavement fares are a touchy issue and one that could be discussed on this forum.

1) Some agents have no idea bereavement fares and are ill-informed.(although Industry discount fares tend to be cheap if you can waive the restrictions in a case like this)
2) PNR are a good way to make a trip a little easier IF IT IS USED SPARINGLY. The more requests an airline gets, the greater the likelihood something like this could slip through. (My wife and I were not upgraded but we were given the exit row seats with a space between us - 747-400B on what was a full flight.)Frankly, we were just happy to get a seat with no notice.

Cheers all.

Dave Stevenson


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Old May 28, 00, 7:52 pm
  #8  
 
Join Date: Apr 2000
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my condolences to u and ur family, davistev..

i too, had a similiar experience last year while in paris... my father passed away suddenly, and i had to find 4 tkts back to SFO at 6a.m. paris time...
was not as fortunate as u, i called delta in the states, she sold me 4 restricted bereavement tkts, (code share with AF) 50% off regular fare....
at the airport i found out that air france had the regular unrestricted Y fare the same as what i had paid!
not only i didnt actually get 50% off, i couldnt upgrade our tkts! (using mileage)
and the agents at CDG delta counter werent of much help either....

anyway, sorry i brought this up, but just to let everyone know bereavement fares r not actually the best deal....

wishing u: --all through the way with smooth winds-- as the chinese saying goes...
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Old May 28, 00, 11:47 pm
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My sympathies to you and your family.
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Old Jun 2, 00, 2:26 pm
  #10  
 
Join Date: Mar 2000
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Davistev - Sorry to here of your recent loss,
my condolences are with you and your family.
Hope your trip went well, all things being considered.
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Old Jun 2, 00, 9:29 pm
  #11  
 
Join Date: Jun 1999
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My thoughts are with you and your family
on this sad day. Agents like vicki provide
a touch of humanity thats is so important
in times like this.
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Old Jun 2, 00, 9:37 pm
  #12  
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USAirways went out of their way to get my wife a bereavement fare recently and I too was very appreciative. We didn't use a travel agent (although I quite understand your argument and can agree wholeheartedly) but they were great in a tough time.
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