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-   -   "THE" letter from Chase.... (https://www.flyertalk.com/forum/milesbuzz/2381-letter-chase.html)

dgordon Dec 16, 1999 10:27 pm

So what is Beata"s direct phone number?

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DtG

MilesNut Dec 18, 1999 9:03 am

(212)622-1962

JSHMN1 Dec 25, 1999 10:49 am

Try ordering some small amount of foreign
curency plus TC. Since I am flying abroad in Jan and Feb I can use the currancy as well as the TC. I do this once a week for myself and my wife and so far no Chase letter.

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dgordon Dec 26, 1999 9:49 am

I spoke to Beata (she is a real person) and there were apologies. The claim is that they saw this as something people would do no more than 5 times a year. She apologized for the tone of the letter and that had they not been so flooded we all would have gotten phone calls clarifying the legitimacy of the orders. I asked if I could order in the begining of the year when I flew to the Caribean. She was non-commital - maybe after a couple of months. So there may be hope that we are not black-balled forever. I told that she underestimated the frequency with which many people travel and that we don't want foreign currency which would have to be changed again if we don't use. So, I think each and every one of you should call Beata and tell your own story instead of thinking YOU did something terribly wrong. I believe that they plan to change the web-site after they are sure that they don't have any Y2K problems.

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DtG

GeorgeJ Dec 28, 1999 11:15 am

After screwing around last week trying to place an order (website kept insisting that my order was for under $100 after I picked totals of $1000, $900, $950, etc.) I gave up and tried again yesterday. With a $1000 order, it only gave the pickup at Chase branch option so I bumped it back to $950 and it took OK..
This was my first order since getting "the letter" and after my two conversations with Beata in which she told me I'd be reinstated. I did receive it this morning so she either took care of things or my order slipped through the cracks and was shipped. I'll wait 2 weeks to do another..

craz Dec 28, 1999 12:44 pm

Got my third order today,each time was for 950.I deem it best to let at least 7 bus. days pass before reordering and at times 2 weeks.As of yet no letter,I even called to cancel an order when I remembered not enough time past. AS OF YOU WHO ARE THINKING OF BUYING FOREIGN CURRENCY THINK AGAIN I GOT QUOTES AND FOR ENGLAND IT WOULD COST $10 PER 100 pounds WHILE A WITHDRAWL FROM AN ATM WOULD COST 60 cents FOR THE SAME AMOUNT OR UP TO $400 U.S. WORTH OF ENGLISH MONEY.SO I DONT SEE THE REASON FOR BUYING ANYTHING!!OTHER THAN U.S. TC's.

SAPMAN Dec 29, 1999 9:50 pm

The letter is toned down now. Mine, dated 12/15 just said they reviewed my account and cannot continue to do business with me (after 2 uses). What upsets me is they do not email me and let me know right away. I was in SAT a week ago so ordered some TC to pick up at the Branch there. The Branch had no idea of the program (and obviously did not have my TCs).

Maybe I will try again next week -- can't hurt.

dudman Jan 1, 2000 7:24 am

Happy New Years Everyone!!! Just curious...can we use another address with Chase when we order? Ive had two orders go through no problem. I used my normal Advantage card and my home address...now thanks to this board I have a Click Citi card. Near by me is a Mail Boxes Etc....I have done business there and talked to the owner...he will gladly hold the overnighter for me..so my thinking is order once or twice a month for my home, then use my click Citi card for the Mail Boxes Etc address, double the miles every month..but before I do this anyone have any comments on this? I will use the street address and bypass the PO requirements in the Chase AD. Or I could even change my Click Citi address to that of the Mail Boxes Etc ...pick up my bill once a month....im there at least once a week...Any thoughts??

craz Jan 2, 2000 8:45 am

Can anyone help me,I was using a c.c. that I just cancelled out-I was hoping to use CITI-AA but from reading the booklet I just got with the card it seems they consider it a cash advance and at 3%.Did anyone use a CITI-AA master card or a click card and if so were you charged as a cash-adv??? Gonna wait a couple of more weeks before reordering won't need them till then but at 3% I'll forgo it or use a card that gives me something for it but not miles.

Schutzee Jan 2, 2000 12:45 pm

I used my Click Citi AAdvantage card twice and was charged as a purchase both times, and I got the double miles !

Comicwoman Jan 4, 2000 8:50 pm

After five successful orders (all with my citiclick), I got chased today. I ordered yesterday and this evening some guy called (I did not bother to note his name) to tell me my order was not going to be filled. Yada yada. They wanted the foreign currency sales and the US dollars were not supposed to be their main product. I knew the score here from the board and did not feel like giving him more than my two cents. I'll take the miles I got and leave it at that.

[This message has been edited by Comicwoman (edited 01-05-2000).]

Hammertoad Jan 5, 2000 7:13 am

dudman- The address you use must match the billing address of your credit card. An address verification check will be done based on the information you enter; and if it comes back as not matched, the transaction will likely be denied (it is the merchan'ts option).

So if you are going to try and use the MBE, you would need to change the address of another card you have to that address.

Cheers,

'toad

dgordon Jan 7, 2000 11:51 pm

Perhaps this should be a new thread called "hope...after THE letter from Chase" After getting the letter, and after talking with Beata, several weeks have passed I thought I would try and see if I have been removed from the blackball list. My $950 order came Thursday morning. I don't know if my whole family has been given a reprieve. We will try in a couple of weeks and see what happens. Now if only I could get a click card. Citibank believes I have too much available credit.

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DtG

dudman Jan 8, 2000 7:07 am

dgordon--

My third order came yesterday. I order once a month after reading this board. Going to take it nice and slow. First two orders where with my normal credit card...last one was with my click card...just got it. Citibank at first sent me a letter saying I wasnt 18 yet, even after having one of their cards since 1992 and charging and paying off over $30,000 last year on it. Keep trying...

BR Jan 8, 2000 10:44 am

Sounds like an ill conceived marketing strategy by Chase. They changed their plan after the loophole became apparent and their costs exceeded the benefit. While Chase's response mechanism is/was weak, they do have the right to cancel any program at any time.

I agree with Kokonutz on page two. Be happy with the miles that you received, and keep looking for new ways to earn miles. But...Anytime that the offer is too good to be true, it will be canceled when the Co. discovers it is a loser. -Too bad that they did not think the program through before initiation.


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