For some reason Chase decided that if they could not give me miles, they would offer the next best thing. In my mail today were two luggage tags (which were dispatched straight to the garbage bin).

Hallo Ladies...

Marvella has 3 words for you all...

"Get over it!!!"

Kiss Kiss

Marvella

My letter showed up today, as expected. I would have to say it is one of the most distasteful business letters I have ever read. Basically,...you are cut-off. No reasons, no nothing. The tone is awful.

Thanks for the contact numbers Jimboliguy. I plan to call them this week.

Yes, thanks much for the phone numbers JIMBOLIGUY. I agree the letter is a joke. The most unprofessional letter I have ever seen. No phone number, of course, we wouldn't want to call her. I'm sure she'll get an earful tomorrow. I spoke with a rep today again and was told that if the address is the same or in my case similar (different "unit" numbers) the orders are cancelled. I repeatly asked, if I lived in an apartment complex of 300 people only one of us could order. They all agreed, that is was ridiculous but that is how the system is set up. I kept getting the same answer, fraud. Since I am not a Chase customer I don't have the same pull that JIMBOLIGUY has but this is truly the worst customer service I've seen. I'm assuming they started this service to attact customer, instead they pushing them away. Look forward to hearing what everyone can accomplish with their phone calls.

I called Chase this evening to find out where my order from last Thursday was. The representative informed that my order was cancelled because I had not waited seven days between orders. "But December 2 to December 9 is seven days" I said. But you have to wait seven business days" said the representative. According to the representative, I can order anytime after midnight tonight.

And yes, I have a call in to my source at Chase. From now on I'll simply refer to him as "Deep Bank."

For some stories about other chase bank experiences, go to www.chasebanksucks.com

I wonder if people ordering smaller amounts aren't getting the letter, so if you ordered $600 instead of $950, maybe you go undetected?

TG

I got MY letter today. I have calls in for my daughter. Both Beth and Connie have returned my calls. Yes, we had the same address, but different unit numbers. Apparently that is what triggered it as the 7 days had passed and all other info was different. No checks were cashed. Credit Card Fraud is ridiculous because if that were the reason the letter would state for us to call our credit card company to tell them it was legit. The letters my husband and daughter got were send the day their very first order was made. The order arrived the next day, a week before the letters. I think that they are avoiding no fee cash advances, but I'm not sure why it would matter to them. I think EVERYBODY should call and complain about the negative press and image the CHASE is presenting. They have lost rather than gained potential customers.

------------------
DtG

I received my letter today, and I can't believe how unprofessional it is. Negative tone, no explanation, and no contact information. I received my first $1000 order but only one of two subsequent $500 orders.

Does anyone have a snail mail or email address for complaining to Ms. Bialeckea?

BTW, when I worked in customer service for a mail order company we used a fictional unisex name (e.g., Blair, Jordan) for letters to customers we suspected of fraudulent credit card use. If those customers called, then any of the CSRs could handle the call without fear of being threatened and personally identified. Some people insisted on getting their orders even though the credit card issuers had told us the contact or shipping info was problematic.

[This message has been edited by paradox (edited 12-14-1999).]

Let's see...you find an offer that is really too good to be true. You know that this kind of deal has come and quickly gone in the past. It is extensively discussed in a public forum. You do get some benefit from it. The offer quickly evaporates. And you are SURPRISED/OFFENDED?????

OK, the tone of the letter sucks. But honestly, would any of us done business with Chase if this offer did not exist? We all took advantage of a loophole and did violate the spirit of the offer (and it really is their fault that they did not place proper restrictions on the offer), so what is everyone up in arms about? Enjoy the miles you got, and enjoy spending the TCs, and get on with life...this plane has left the gate...

I'm not sure I see the loophole we supposedly took advantage of. Chase offered to sell TCs with a credit card payment, which is what we did. Chase couldn't care less if we got miles for the purchases or not. The only improper action on our part, myself included, was to try to use fictitious names or "apartments" to get around the 7-day restriction. Sounds like those who did got cut off. Completely deserved. But ordering the TCs in the first place for the sole purpose of earning miles was completely proper.

If there was a restriction of a $1000 purchase limit in a 7 day period, it was not stated. I never read anything on their web site about it. I never used any name or address other than my own, but received the letter from them. So I did not exploit any loophole or do anything wrong. If Chase makes an offer on their web site, they should expect people to avail the offer. If the offer is a money loser for them, then they should not offer it.

As I said earlier I am almost 2K miles ahead, and do not have any bad feelings towards Chase, other than they are selectively targeting people and excluding them from an offer on their web site.

I feel that Chase is a little like managed care in the health care industry. You have a benefit, but they want to deny you getting it. No fictitious names were used. Just because four independent people live in the same building should not deny their right to purchase whatever is being sold. Each had their own phone number and credit card. Their only crime was to have the same street address. Heaven forbid that roommates would want to make this purchase. I have not cashed in any of the travelers checks and plan to use them for my vacation in one week - what isn't used will then be cashed in. I would have considered doing business with Chase - which I believe is the point of their web-site to expand beyond NYC, but this and visiting the recommended website ChaseSucks has convinced me that it has VERY poor management. Yuck

------------------
DtG

I have waited all day and still no one posts that they spoke with Ms. Beata Bialecka on Tuesday? The suspense is killing me. http://www.flyertalk.com/forum/wink.gif I haven't been personally involved, but this has been one of the more interesting threads of late. Anyone try to call her?

david

Wouldn't it be a hoot if they told us that Ms Beata Biakecla...who as someone suggested is probably not a real name....is no longer employed by Chase because of her "overzealous" or "insensitive" letter?

"Deep Bank" assures me that Ms. Bialecka really does exist.