Originally Posted by x712xdamx (Post 21498785)

This has been the most painful and ridiculous process ever...

- Couldn't get my routing # for x amount of days b/c it was a "new account" and nobody could see what state I opened it in b/c it was opened online.
- Online checking account verification didn't work for me, so I had to do the deposits. They showed up. I entered them in twice while staring right at them. Said they were wrong.
- Then spent ONE HOUR on the phone w/a level 2 "tech" to try and fix it. He determined they wanted screenshots and that there's a coding error on the site.
- I now have no bank account added and they want to leave it there so their tech team can address it.
- Today I got a call from Citi and they want a fax of my Drivers License for verification of who I am... okay.
- Today I tried to login, says my password is wrong and wants my debit card number to enter the account. Haven't received the debit card, can't login.
- Called and they said there's no entering the account now until I receive the debit card. So much for freaking making a bill payment and DD this month, gosh danget!

Gonna send all of this and more as a formal complaint to the company and maybe there will be some recompensation for the hours more that I will still have to spend on the phone w/Citi to work it all out. What the heck?

Originally Posted by stealph (Post 21500053)

thanks for the datapoint. Good luck! Did they do a hard pull when opening the account?

Originally Posted by @ORD (Post 21500360)

For folks who have done this already - What exactly is defined as a qualified bill payment for this promo?

@ORD

Originally Posted by jaymar01 (Post 21500480)

I'm not going to be much help here, but......

I did this promo last Fall. I did the first month's bill payment online directly from my Citi checking account, only to learn subsequently that my payment did not qualify for this promo. As such, I lost a month in my quest for the Thank You points

For the balance of the promo, I called in to Customer Service, had them look up the promo rules, and then had them make the payment in such a manner that it qualified. I don't know what I did wrong, or what CS did differently. I only learned that Customer Service will make a "qualified" bill pay for you....and you should just let them handle it.

Originally Posted by jaymar01 (Post 21500480)

I'm not going to be much help here, but......

I did this promo last Fall. I did the first month's bill payment online directly from my Citi checking account, only to learn subsequently that my payment did not qualify for this promo. As such, I lost a month in my quest for the Thank You points

For the balance of the promo, I called in to Customer Service, had them look up the promo rules, and then had them make the payment in such a manner that it qualified. I don't know what I did wrong, or what CS did differently. I only learned that Customer Service will make a "qualified" bill pay for you....and you should just let them handle it.

Originally Posted by gloreglabert (Post 21512093)

Did you by any chance do your bill pays to Citi credit cards? The T&C of the offer specify that bill pays made to Citi-affiliated accounts do not qualify as bill payments, given that they're basically just account transfers.

Originally Posted by happy9zz (Post 21560845)

My gosh, so weir. They pull my Equifax, and I am not qualified. Citi is super suck....

Originally Posted by bumpmeplease (Post 21562782)

Welcome to the Citi blacklist. I've been 5 years in their dungeon with no end in sight. Havn't heard of anybody getting out either.

Originally Posted by happy9zz (Post 21563912)

Why did you say "blacklist?" I still have their citi cards. I received a letter yesterday that based on Equifax, citi was declined and didn't give me the reason. The thing I dont understand is that when I check my equifax, I dont see a pull from citi. I applied my checking account 1 week ago. I dont know it is a soft pull or a hard pull or the pull is not on my report yet (maybe 2 or 3 more days, the pull will appear). But I am still confused, if I received the letter, the pull must be on my Equifax if I checked yesterday. So confused.