Do you do this online or over the phone?

The reservation, I made online, got the Travel Credit online. The cancellation, I may have done it over the phone, I am not sure.

Reservation online, cancellation over the phone but it takes only a few minutes.

Count me as another frustrated customer. I've had the card for two years and since February my points have not been transferring to BW. Three long phone calls and lots of promises but still no results. We can't be alone.

Asking again - how do I find out what my BW card number is? I don't have an account and it's not visible anywhere on mbna.ca. How/where are they going to transfer the points? I'm lost.

I suggest calling the customer service number on the back of your credit card. Perhaps they can point you in the right direction.

You need to call up MBNA and ask them what BW account number they have tied to your account. The BW number should also be listed on your paper statement.

I wouldn't put up with that BS! You have an agreement with MBNA. You use your card, you pay your account on time and they need to fulfill the agreement by awarding you the points! I had the same problem with the Alaska card after speaking to a manager and still no points I asked for the number to the banks Ombudsman office. After I left a message (they give you a 1800 to call and you leave a message) my points were in the account within 24 hours!

Have you created a BW account?

I think what you need to do is create a BW account at BW's site, then call up MBNA and ask them to attach that BW account to the MBNA account.

That is the process I'm seeing discussed over at RedFlagDeals (a Canadian shopping deal site).

This would all be avoided if you were able to provide your BW account number during the application process which you are not. Same thing with MBNA Alaska card.

You're preachin' to the choir.

But it is what it is.

I just did it, btw, and it only took a couple of minutes.

No up-sell, side-sell, insurance offers, etc, refreshingly.

I called and this is evidently indeed the proper procedure. Wish it actually told you this somewhere... Thanks everyone!

Denied upgrade from RBC Rewards to RBC Avion card.
 

I got my first RBC Avion card in 2014. Before my year was up, I downgraded to a RBC Rewards card to keep the account active and go FYF.

In August of last year I called in to upgrade the card back to the RBC Avion, paid the $120 fee and got 15k Avion points.

In February of this year I called in and downgraded the card back to the RBC Rewards card.

Today I called in to try and upgrade back to the RBC Avion card. Denied. They said I can't do that, 15k points is an introductory offer only. Can't upgrade and get the points again.

Is this a HUCA thing? I don't want to call back right away as I believe they track everything and don't want to raise any red flags.

They said that I can apply for a new card and be eligible for the offer. But I liked this back and forth cycle as it avoided a credit pull. But if I have to then...I guess I'll live with it. I like RBC Avion for the transfers to AA.

Be careful about p*ssing of a bank.You don't want to get "demarketed".I wouldn't try reapplying for another Avion credit card....all your credit cards show up on a credit bureau and I would't be surprised if your account was noted....in case you call back and try to switch with another rep.

MBNA Alaska application form no longer has a field to enter your mileage plan number, as recently as November.

My wife had some difficulty getting her account connected to her Alaska mileage account