Lemonade out of lemons...advice wanted
Apr 3, 2012 | 2:57 pm
#16
Join Date: Sep 2011
Programs: HHonors Gold, National Exec, Marriott Silver
Posts: 267
Apr 3, 2012 | 10:16 pm
#19
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 30,343
Iberia stopped flying to South Africa, so they moved my oneworld ticket to British Airways flights. BA did not have award availability for "U", so they sent me down a cabin to coach. They did not cancel the ticket, instead they asked me for $1200 because BA has higher fees than Iberia on award travel. Net effect: I fly coach for $1200 more than my biz class award ticket.
They had ZERO sympathy for me. Am I talking to the wrong people? Is it different at a preferred desk? It seems ungodly fair. After 6 hours of fighting for it, I am kind of numb to it now.
They had ZERO sympathy for me. Am I talking to the wrong people? Is it different at a preferred desk? It seems ungodly fair. After 6 hours of fighting for it, I am kind of numb to it now.
I wonder why you get a totally opposite treatment?
Go to AA forum and read the latest few pages of the One World (Explorer) thread and see the details. You may want to PM the poster to ask for some pointers that might help you.
Apr 4, 2012 | 8:06 pm
#20
Join Date: Dec 2004
Posts: 108
Have the same thing for a flight to Durban, South Africa for my Brother's wedding, confirmed for Iberia in U in August. I have to thank you for this thread as it made me look at my reservation. Just got off the phone with AA, they tried to give me a similar iternary on BA. I am not happy about having coach from Johannesburg to London but the rest is Business/First and no extra fees. Will try and see if I can get business closer to the time I guess.
Apr 5, 2012 | 1:07 am
#21
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
That's crazy. If it's ticketed, they have an obligation to re-protect as long as it's C1+ (any available biz seats). They shouldn't need award space available. After ticketing, it becomes a regular ticket as far as re-protection in case of weather, route changes, mechanical, etc.
Apr 5, 2012 | 3:46 am
#22
Join Date: May 2011
Location: ORD
Posts: 213
That's crazy. If it's ticketed, they have an obligation to re-protect as long as it's C1+ (any available biz seats). They shouldn't need award space available. After ticketing, it becomes a regular ticket as far as re-protection in case of weather, route changes, mechanical, etc.
Oh and thx for the welcome earlier (didn't wanna bump the thread before with just a thank you).
Apr 6, 2012 | 11:15 pm
#23
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,269
Iberia stopped flying to South Africa, so they moved my oneworld ticket to British Airways flights. BA did not have award availability for "U", so they sent me down a cabin to coach. They did not cancel the ticket, instead they asked me for $1200 because BA has higher fees than Iberia on award travel. Net effect: I fly coach for $1200 more than my biz class award ticket.
They had ZERO sympathy for me. Am I talking to the wrong people? Is it different at a preferred desk? It seems ungodly fair. After 6 hours of fighting for it, I am kind of numb to it now.
They had ZERO sympathy for me. Am I talking to the wrong people? Is it different at a preferred desk? It seems ungodly fair. After 6 hours of fighting for it, I am kind of numb to it now.
Apr 10, 2012 | 4:16 am
#24
Join Date: Dec 2009
Location: ORD
Programs: 2015 kettle
Posts: 653
That's crazy. If it's ticketed, they have an obligation to re-protect as long as it's C1+ (any available biz seats). They shouldn't need award space available. After ticketing, it becomes a regular ticket as far as re-protection in case of weather, route changes, mechanical, etc.