Virgin Atlantic deactivating Gold Status
May 26, 2010 | 2:02 am
#1
Original Poster
Join Date: Apr 2010
Location: LAX
Posts: 547
Virgin Atlantic deactivating Gold Status
Couple months ago they ran a promotion where they gave instant gold status. I sent them an email yesterday to get the gold card, so that I can use their lounge. And this is what I get
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Thank you for your email.
Having checked your account, I notice that the online source of the instant Gold promotion through which you have registered was invalid and not authorised by Virgin Atlantic. Upon being made aware of the presence of this promotion online, Virgin Atlantic marketing team has deactivated the instant Gold enrolment process.
Also, individuals who have successfully enrolled and received Gold membership before the link was deactivated will shortly receive an email from the Flying Club team advising them of the terms and conditions associated with the offer. If they are eligible for the offer and meet the terms and conditions stipulated, Virgin Atlantic will honour the member's tier status. If they do not meet the terms and conditions of the offer, their Gold membership will be altered to Red membership, the entry tier for any new member.
In light of the above, we are unable to send a Gold membership card to you.
I hope the information provided clarifies the situation to you and thank you for contacting Virgin Atlantic.
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I am going to fight back.
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Thank you for your email.
Having checked your account, I notice that the online source of the instant Gold promotion through which you have registered was invalid and not authorised by Virgin Atlantic. Upon being made aware of the presence of this promotion online, Virgin Atlantic marketing team has deactivated the instant Gold enrolment process.
Also, individuals who have successfully enrolled and received Gold membership before the link was deactivated will shortly receive an email from the Flying Club team advising them of the terms and conditions associated with the offer. If they are eligible for the offer and meet the terms and conditions stipulated, Virgin Atlantic will honour the member's tier status. If they do not meet the terms and conditions of the offer, their Gold membership will be altered to Red membership, the entry tier for any new member.
In light of the above, we are unable to send a Gold membership card to you.
I hope the information provided clarifies the situation to you and thank you for contacting Virgin Atlantic.
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I am going to fight back.
May 26, 2010 | 7:54 am
#3
Join Date: Aug 2004
Location: MGM
Programs: United Silver, PC Plat/Amb, HH Dmnd
Posts: 811
I was one of the recipients of that T&Cs e-mail. As I recall, it listed British residency and having flown upper class as conditions. As of this morning, I'm still Gold, and I received my credentials last week. FWIW, I had transferred some points into my account before receiving the T&Cs e-mail.
Also, if you've still got the status, you may want to consider trying for a status match with someone else before they yank it. I was able to get one by sending in a printout of my account information page showing Gold. YMMV.
Andyandy
Also, if you've still got the status, you may want to consider trying for a status match with someone else before they yank it. I was able to get one by sending in a printout of my account information page showing Gold. YMMV.
Andyandy
May 26, 2010 | 10:16 am
#4
Join Date: Apr 2010
Posts: 160
We received emails stating that we were not eligible for the Gold status and that unless we provided proof of UK residency we'd soon be switched to Red status. My wife's bday came during the Gold period, we received a card in the mail that she'd get a bday gift. On her bday I logged into her account and used the promo code they sent, now 2k miles have posted to her account...freebie perk that I suppose will stick around after they revoke the Gold status.