How does a first class elite upgrade work
#1
Original Poster
Join Date: Oct 2009
Location: New York
Programs: DL Silver
Posts: 10
How does a first class elite upgrade work
Generally, how does a complimentary first class elite upgrade work for U.S. airlines, such as Delta, Continental, United, USAir and American?
For example, I am silver medallion on Delta. So 24 hours before my flight, i check-in, and if there is a first class seat available, then i am upgraded? always?
Is that true? If so, that means its first come first serve right?
What about other airlines I mentioned, is it the same?
Thank you-
For example, I am silver medallion on Delta. So 24 hours before my flight, i check-in, and if there is a first class seat available, then i am upgraded? always?
Is that true? If so, that means its first come first serve right?
What about other airlines I mentioned, is it the same?
Thank you-
#2
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
i believe that on aa, it is status first, then request time......then it goes to the gate people about 4 hrs before flight time....you cen request an ug when you buy the flight and you can request that you be put on the gate list.....
#3
Join Date: Sep 2007
Location: Purgatory
Programs: Too many to list. Status is a half dozen.
Posts: 9,236
Every airline has at least slightly different policies, some are vastly different. You'd be best served looking in specific airline forums for any sticky FAQ threads.
AA and UA require some form of purchase, miles or instrument (500-milers, SWU's) for an upgrade. Though it happens, it's generally not assumed that an elite traveler with receive an upgrade on these airlines without these or some other reason.
DL, CO and US all provide complimentary upgrades to elites. Not exactly sure how DL and CO work on timing but US works like this: On North American flights only, provided the proper inventory is available, elites are upgraded automatically at the 7, 4, 3 or 2 day windows depending on status level. A single companion is upgraded at the same time if two seats are available, otherwise I believe they are skipped over. Also, members with more than one companion are not automatically upgraded.
AA and UA require some form of purchase, miles or instrument (500-milers, SWU's) for an upgrade. Though it happens, it's generally not assumed that an elite traveler with receive an upgrade on these airlines without these or some other reason.
DL, CO and US all provide complimentary upgrades to elites. Not exactly sure how DL and CO work on timing but US works like this: On North American flights only, provided the proper inventory is available, elites are upgraded automatically at the 7, 4, 3 or 2 day windows depending on status level. A single companion is upgraded at the same time if two seats are available, otherwise I believe they are skipped over. Also, members with more than one companion are not automatically upgraded.
#4

Join Date: May 2007
Location: DEN
Programs: UA MM
Posts: 371
I don"t know too much about other airlines but on UA. The upgrade is requested using 4 different instruments. With Miles, SWU, CR1's they clear as soon as there is availability. With e500's it clears based on status.
"e500s clear based on status. If upgrade space exists, upgrades clear according to [UA]:
* GS: 120 hours
* 1K: 100 hours
* 1P: 72 hours
* 2P: 48 hours
* 3P: 36 hours
* GM: 24 hours"
Quoted from http://www.flyertalk.com/forum/unite...-upgrades.html
"e500s clear based on status. If upgrade space exists, upgrades clear according to [UA]:
* GS: 120 hours
* 1K: 100 hours
* 1P: 72 hours
* 2P: 48 hours
* 3P: 36 hours
* GM: 24 hours"
Quoted from http://www.flyertalk.com/forum/unite...-upgrades.html
Last edited by hoops7k; Oct 6, 2009 at 6:36 pm
#5


Join Date: May 2002
Location: Arizona
Posts: 5,900
If you are Delta silver you now have Gold,Platinum, and Diamond in front of you. Also the airline can hold seats for a full fare customers up to departure time. Employees who are going to work can jump in front of you on seats. Go to the Delta forum and read. Some Flyertalker actually posted at fatastic Matrix chart on another web site showing who can upgrade in front of you....even what breaks it takes to break a tie if both of you are silver... In that case if you had a Delta Surpass(or super duper delta credit card
) you win.
) you win.
#6
FlyerTalk Evangelist




Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S+, Choice Platinum
Posts: 23,319
Welcome to FT!
As you can see, it varies considerably between airlines. (I'm somewhat surprised at how many people aren't familiar with how other airlines do this--you'd think FlyerTalkers would be general experts on everything...or at least have done research so they know which upgrade style--with instruments or complimentary free-for-all--will work best for them!
)
Since it's so vastly different between carriers, I'd reiterate the suggestion to look in the individual forums of each airline and ask clarifying questions there.
BTW, add AS to the list of those offering complimentary upgrades.
Also, a hint: if you edit your profile to add your current location, fellow FTers can help you choose a program better, since different carriers are stronger in different parts of the country. If you're already a program member (and/or an elite of a particular program), posting that can help us know how best to recommend things to you.
As you can see, it varies considerably between airlines. (I'm somewhat surprised at how many people aren't familiar with how other airlines do this--you'd think FlyerTalkers would be general experts on everything...or at least have done research so they know which upgrade style--with instruments or complimentary free-for-all--will work best for them!
)Since it's so vastly different between carriers, I'd reiterate the suggestion to look in the individual forums of each airline and ask clarifying questions there.

BTW, add AS to the list of those offering complimentary upgrades.
Also, a hint: if you edit your profile to add your current location, fellow FTers can help you choose a program better, since different carriers are stronger in different parts of the country. If you're already a program member (and/or an elite of a particular program), posting that can help us know how best to recommend things to you.
#7
FlyerTalk Evangelist



Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768
...As you can see, it varies considerably between airlines. (I'm somewhat surprised at how many people aren't familiar with how other airlines do this--you'd think FlyerTalkers would be general experts on everything...or at least have done research so they know which upgrade style--with instruments or complimentary free-for-all--will work best for them!
)...
)...
#8
FlyerTalk Evangelist




Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,038
Also on AA, and I believe on other airlines, there are a variety of ways to upgrade. For example, one can use miles (perhaps with a co-pay, depending on fare class), SWUs (sometimes called eVIPs in AA-speak), or 500-mile upgrade credits (aka "stickers," not needed by EXPs) and perhaps others. These, too, have their priority order. Details are in each airline's forum.
Welcome to FT!
As you can see, it varies considerably between airlines ... Since it's so vastly different between carriers, I'd reiterate the suggestion to look in the individual forums of each airline and ask clarifying questions there.
...
Also, a hint: if you edit your profile to add your current location, fellow FTers can help you choose a program better...
As you can see, it varies considerably between airlines ... Since it's so vastly different between carriers, I'd reiterate the suggestion to look in the individual forums of each airline and ask clarifying questions there.
...Also, a hint: if you edit your profile to add your current location, fellow FTers can help you choose a program better...
#9

Join Date: Jul 2009
Programs: UA 1K
Posts: 194
Also, as a lower tier member there is lots of competition for those few F seats. In some ways, programs like United's make it more feasible for lower tier members to upgrade because everyone with higher status is not automatically ahead of you unless they have decided to "pay" for the upgrade with some sort of currency.
#10
FlyerTalk Evangelist



Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768
Also, as a lower tier member there is lots of competition for those few F seats. In some ways, programs like United's make it more feasible for lower tier members to upgrade because everyone with higher status is not automatically ahead of you unless they have decided to "pay" for the upgrade with some sort of currency.
Those of us who travel on business and whose companies insist that we buy the cheapest ticket find that the airline that upgrades domestically strictly by status is the best choice. Most of us qualify for top tier and those who do run well in excess of 80% upgrades from such companies as Delta, even on the lowest fare ticket. On those airlines, complementary upgrades for lower tier and base members are few and far between.

