Jun 19, 2013, 9:45 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: fti

People, please edit/use the wiki so same questions are not always asked.

The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.

Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.

Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.

CTA official news can be read here for general overview of the case.

Actual CTA case review can be found here for reference should you wish to file a complaint.

If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.

To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.

To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.

The July 17th and 18th responses from LX can be found here:

Other Letters:

Feel free to add dates, flights, etc., in order to plan DOs, etc.

Aug 4: SFO-ICN (UA893)
Jason8612

Aug 5: ICN-SFO (UA892)
Jason8612

Aug 7: SFO-ICN (UA893)
Jason8612

Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612

Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt

Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt

Oct 1: UA433-UA893
JeredF +1

Oct 8: UA892-UA242
JeredF +1

Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC

Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC

Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)

Oct 23: ICN - SFO UA 892
flyerdude88

Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1

Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1

Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1

Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla

Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1

Nov 29: Planning 2 days in TPE, been to ICN
thepla

Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla

Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1

Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm

Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2

Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm

Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2

Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl

Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz

14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG

19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG

Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl

Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz

CMB-DFW EY F

FARE IS GONE

FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)

WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!

ex-CMB
Feb

Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia

Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21

May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

Jun
12 - lelee

Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)

Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas

Sep

Oct

Nov
8 - harryhv
29 - stephem+4

Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)

ex-AUH
Jan

Feb

Mar

Apr
27 - RICHKLHS

May

Jun
29 - yerffej201

Jul
9 - HansGolden +6
27 - Tycosiao

Aug

Sep

Oct

Nov
30 - stephem+4 (to JFK)

Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff

ex-DFW
Jan

Feb

Mar
14 - Thaidai
15 - zainman +1

Apr
25 - SQ421, penegal, jozdemir

May

Jun

Jul

Aug
22 - arcticbull + 1

Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)

Oct

Nov
19 - harryhv->Paris

Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)

[PREM FARE GONE] RGN First class comes back again!!!!

Reply Subscribe

Thread Tools

Search this Thread

Sep 29, 2012, 6:08 am

#1021

belfordrocks

Join Date: Dec 2009

Posts: 5,439

Quote:

Originally Posted by waver99

Just a quick question. Apologies as I am a newbie How does one check the stock where the ticket is printed?

First three digits of your 13-digit ticket number.

Sep 29, 2012, 6:09 am

#1022

TallestHotelInJapan

Suspended

Join Date: Jan 2012

Location: ヒルトン大阪

Programs: ゴールデングローブ

Posts: 1,982

Quote:

Originally Posted by yerffej201

How valuable are Miles and More?
They credit 300% to SQ F and LX F, making one trip *silver. I don't have United miles (as I am in Canada) so that is pretty useless to have orphan miles.
I would credit to aeroplan but 160% sorta sucks.
36000 is 70% to a OW NA - EUR in J, or OW EUR-DXB in F, right?
What is the YQ with this?

Why not to Aegean? Gold with one flight!?

Sep 29, 2012, 6:12 am

#1023

rrrrrich

Join Date: Jul 2012

Programs: BAEC (Gold), Hilton (Diamond), Hyatt (Globalist)

Posts: 447

Quote:

Originally Posted by belfordrocks

First three digits of your 13-digit ticket number.

I've got 075. Any idea what that is?!

Sep 29, 2012, 6:15 am

#1024

belfordrocks

Join Date: Dec 2009

Posts: 5,439

Iberia.

Sep 29, 2012, 6:21 am

#1025

GBM.flights

Join Date: Mar 2009

Location: GVA,OPO

Programs: BD the last decent FFP

Posts: 1,856

Travelocity cancelled my booking without ticketing.
- After 12h of booking received a BS mail from them (with no subject nor Trip ID) saying booking cancelled as Revenue Protection Dept had tried to contact me (Not true).
- Few seconds after above mail received an email from Revenue Protection asking to contact them(!!) (BS #2)
- Followed up with an email protesting the above sequence of events, reply was a F-off (Revenue protection cancelled it + if i want that itinerary to contact directly the airline

, BS3&4)

Pathetic bunch.

Should have edged my bets with another ticket/OTA.

GBM

Sep 29, 2012, 6:26 am

#1026

rrrrrich

Join Date: Jul 2012

Programs: BAEC (Gold), Hilton (Diamond), Hyatt (Globalist)

Posts: 447

Quote:

Originally Posted by belfordrocks

Iberia.

Thanks.

Is that a good thing?!

Sep 29, 2012, 7:31 am

#1027

TallestHotelInJapan

Suspended

Join Date: Jan 2012

Location: ヒルトン大阪

Programs: ゴールデングローブ

Posts: 1,982

Quote:

Originally Posted by Freewilly

It was easy to book a first segment in Europe and then the rest of your ticket departing from Rgn. After that first segment you are able to change your dates for free. It's one ticket number!! I'm happy.

Are you sure about this? Others said that one cannot simply stay longer in LON, ZRH etc. They said it would re-price the whole tix if you make a sop over somewhere in the middle of the journey.

Sep 29, 2012, 7:39 am

#1028

TGflyergirl

Join Date: Jul 2005

Location: Here

Posts: 1,907

Quote:

Originally Posted by rrrrrich

Thanks.

Is that a good thing?!

To me it's a double edged sword. Having a relatively obscure ticket stock can sometimes be beneficial - the big boys tend to make unilateral cancellations or reinstatements, which of course works both ways. With the smaller boys, you can sometimes slip under the radar. Just my 2 centavos.

Sep 29, 2012, 7:45 am

#1029

TallestHotelInJapan

Suspended

Join Date: Jan 2012

Location: ヒルトン大阪

Programs: ゴールデングローブ

Posts: 1,982

Visa on Arrival !

Quote:

Originally Posted by belfordrocks

I don't really get this bit. If the folks there are already well aware then what is wrong with a transit visa on arrival? Also the Myanmar Embassy here in Canberra already told me that on arrival visas are available for transit as well- not just business. Not too sure if that's true though.

Visa on Arrival is no problem, you don't need to be on business and you don't need to have an invitation. The thing is that this is only available for citizens from certain countries

Sep 29, 2012, 7:49 am

#1030

Jaimito Cartero

FlyerTalk Evangelist

Join Date: Sep 2003

Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something

Posts: 33,539

Quote:

Originally Posted by TallestHotelInJapan

Visa on Arrival is no problem, you don't need to be on business and you don't need to have an invitation. The thing is that this is only available for citizens from certain countries

When I arrived on Tuesday, the big sign by the visa booth certainly said that VOA was available. Listed a bunch of countries, which the US was one of them. I'd certainly like to NOT have to pay $80 for my next visa in October.

Sep 29, 2012, 7:53 am

#1031

belfordrocks

Join Date: Dec 2009

Posts: 5,439

Awesome, thanks guys.

Sep 29, 2012, 7:57 am

#1032

legalalien

Join Date: Sep 2007

Location: ORD

Programs: UA MM, AA PPro

Posts: 1,480

Is there a rule as to which airline is expected to issue ticket? Reading the posts here I can see no pattern: some people got plated by a TATL carrier, while others got tickets from the TPAC one, and yet some got tickets from the intra-Asia leg like MH and UL?

My RGN-NH-NRT-VS-LHR-BA-ZRH-US-PHL-US-YUL got ticketed by US (037), but my CC was charged by NH. Who's paying whom? Go figure!

Sep 29, 2012, 7:58 am

#1033

Lack

Join Date: Mar 2008

Posts: 4,859

Quote:

Originally Posted by irishguy28

but these flights all depart from RGN, not in the EU. They all end in YUL, not in the EU. That some flights pass through the EU is immaterial.

EU261/2004 only deals with cases where an airline cancels your ticket within 14 days before departure.

EU Regulations do not apply to any of us.

Please read the EU261/2004 in full. The obligations start as soon as you get a ticket, not at T-14 days.
Also, most of the people here booked the trips as multisegment itineraries through the EU. Even if that wasn't the case, the scope is defined similarly to the to/from/through wording of DOT.

Quote:

Originally Posted by skywalkerLAX

It's a matter of if you want to go to court for it or not. Unfortunately I don't know of any EU authority that follows up on cases as quickly as I experienced it with the DOT. It takes months most of the time vs days to a week or two with the DOT.

How quickly did DOT follow up on the HKG 4 mile tickets?
Just as it is in the US, airlines will try to cut their losses and actively discourage passengers from seeking compensation or reimbursement. You have to know your rights and be prepared for an uphill battle sometimes.

Sep 29, 2012, 7:58 am

#1034

Wozza2404

Join Date: Mar 2012

Location: BHX

Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)

Posts: 7,330

If you check out the first round RGN thread there's a great post on visas in there(I think on the first page). It changes regularly, though, so if your flight is next year don't assume that what you're told today will be valid.

Ultimately it's still a military ruled country and they can do what they like.

Sep 29, 2012, 8:07 am

#1035

im-headed-west

FlyerTalk Evangelist

Join Date: Feb 2004

Location: Where I'm at

Programs: UA 1P 1MM, Hyatt Globalist

Posts: 21,740

Quote:

Originally Posted by Wozza2404

I just want to chime in here and give a few answers, as there to be quite a few people on here who are new to these fares this time around.
...

Not taking part in the festivities ... nice info though !

^