Jun 19, 2013, 9:45 pm
Last edit by: fti
People, please edit/use the wiki so same questions are not always asked.
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
[PREM FARE GONE] RGN First class comes back again!!!!
Sep 28, 2012, 3:13 am
#242
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
I booked on Expedia.ca about fiveteen minutes ago for 750 CA $:
Traveling to Zurich
flight Sat 2-Feb-13
Yangon (RGN)
Depart 10:00 pm to Tokyo (NRT)
Arrive 6:40 am +1 day
Terminal 1
3,001 mi
(4,830 km)
Duration: 6hr 10mn
All Nippon Airways
Flight: 914
Business Class (03C), Meal, Boeing 737
flight Sun 3-Feb-13
Tokyo (NRT)
Depart 12:50 pm
Terminal 1 to Munich (MUC)
Arrive 5:05 pm
Terminal 2
5,817 mi
(9,362 km)
Duration: 12hr 15mn
All Nippon Airways
Flight: 207
First Class (01D), Meal, Boeing 777
Munich (MUC)
Depart 7:10 pm
Terminal 2 to Zurich (ZRH)
Arrive 8:10 pm
162 mi
(261 km)
Duration: 1hr 0mn
All Nippon Airways
Flight: 6099
Operated by: LUFTHANSA
Business Class (03C), Cold meal, Airbus A319
Total distance: 8,980 mi (14,452 km)
Total duration: 19hr 25mn (27hr 40mn with connections)
Traveling to Montreal
flight Mon 4-Feb-13
Zurich (ZRH)
Depart 12:50 pm to Montreal (YUL)
Arrive 3:15 pm
3,725 mi
(5,995 km)
Duration: 8hr 25mn
Swiss International Air Lines
Flight: 86
eTicket already gotten but I realized that I wrongly booked with ANA instead of Swiss. Wanted to cancel but was told that ticket is nonrefundable :-(
Traveling to Zurich
flight Sat 2-Feb-13
Yangon (RGN)
Depart 10:00 pm to Tokyo (NRT)
Arrive 6:40 am +1 day
Terminal 1
3,001 mi
(4,830 km)
Duration: 6hr 10mn
All Nippon Airways
Flight: 914
Business Class (03C), Meal, Boeing 737
flight Sun 3-Feb-13
Tokyo (NRT)
Depart 12:50 pm
Terminal 1 to Munich (MUC)
Arrive 5:05 pm
Terminal 2
5,817 mi
(9,362 km)
Duration: 12hr 15mn
All Nippon Airways
Flight: 207
First Class (01D), Meal, Boeing 777
Munich (MUC)
Depart 7:10 pm
Terminal 2 to Zurich (ZRH)
Arrive 8:10 pm
162 mi
(261 km)
Duration: 1hr 0mn
All Nippon Airways
Flight: 6099
Operated by: LUFTHANSA
Business Class (03C), Cold meal, Airbus A319
Total distance: 8,980 mi (14,452 km)
Total duration: 19hr 25mn (27hr 40mn with connections)
Traveling to Montreal
flight Mon 4-Feb-13
Zurich (ZRH)
Depart 12:50 pm to Montreal (YUL)
Arrive 3:15 pm
3,725 mi
(5,995 km)
Duration: 8hr 25mn
Swiss International Air Lines
Flight: 86
eTicket already gotten but I realized that I wrongly booked with ANA instead of Swiss. Wanted to cancel but was told that ticket is nonrefundable :-(
Sep 28, 2012, 3:22 am
#243
Join Date: Sep 2011
Location: SIN, EWR
Programs: UA Plat
Posts: 16
Finally got expedia to price it out. Trying to find a way to cancel the travelocity one that still hasn't ticketed but can't find any way to do it. Anyone have experience with this?
Really excited about this! RGN-SIN-FRA-ZRH-YUL Feb 10&11
Really excited about this! RGN-SIN-FRA-ZRH-YUL Feb 10&11
Sep 28, 2012, 3:23 am
#244
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
I booked on Expedia.ca about fiveteen minutes ago for 750 CA $:
Traveling to Zurich
flight Sat 2-Feb-13
Yangon (RGN)
Depart 10:00 pm to Tokyo (NRT)
Arrive 6:40 am +1 day
Terminal 1
3,001 mi
(4,830 km)
Duration: 6hr 10mn
All Nippon Airways
Flight: 914
Business Class (03C), Meal, Boeing 737
flight Sun 3-Feb-13
Tokyo (NRT)
Depart 12:50 pm
Terminal 1 to Munich (MUC)
Arrive 5:05 pm
Terminal 2
5,817 mi
(9,362 km)
Duration: 12hr 15mn
All Nippon Airways
Flight: 207
First Class (01D), Meal, Boeing 777
Munich (MUC)
Depart 7:10 pm
Terminal 2 to Zurich (ZRH)
Arrive 8:10 pm
162 mi
(261 km)
Duration: 1hr 0mn
All Nippon Airways
Flight: 6099
Operated by: LUFTHANSA
Business Class (03C), Cold meal, Airbus A319
Total distance: 8,980 mi (14,452 km)
Total duration: 19hr 25mn (27hr 40mn with connections)
Traveling to Montreal
flight Mon 4-Feb-13
Zurich (ZRH)
Depart 12:50 pm to Montreal (YUL)
Arrive 3:15 pm
3,725 mi
(5,995 km)
Duration: 8hr 25mn
Swiss International Air Lines
Flight: 86
eTicket already gotten but I realized that I wrongly booked with ANA instead of Swiss. Wanted to cancel but was told that ticket is nonrefundable :-(
Traveling to Zurich
flight Sat 2-Feb-13
Yangon (RGN)
Depart 10:00 pm to Tokyo (NRT)
Arrive 6:40 am +1 day
Terminal 1
3,001 mi
(4,830 km)
Duration: 6hr 10mn
All Nippon Airways
Flight: 914
Business Class (03C), Meal, Boeing 737
flight Sun 3-Feb-13
Tokyo (NRT)
Depart 12:50 pm
Terminal 1 to Munich (MUC)
Arrive 5:05 pm
Terminal 2
5,817 mi
(9,362 km)
Duration: 12hr 15mn
All Nippon Airways
Flight: 207
First Class (01D), Meal, Boeing 777
Munich (MUC)
Depart 7:10 pm
Terminal 2 to Zurich (ZRH)
Arrive 8:10 pm
162 mi
(261 km)
Duration: 1hr 0mn
All Nippon Airways
Flight: 6099
Operated by: LUFTHANSA
Business Class (03C), Cold meal, Airbus A319
Total distance: 8,980 mi (14,452 km)
Total duration: 19hr 25mn (27hr 40mn with connections)
Traveling to Montreal
flight Mon 4-Feb-13
Zurich (ZRH)
Depart 12:50 pm to Montreal (YUL)
Arrive 3:15 pm
3,725 mi
(5,995 km)
Duration: 8hr 25mn
Swiss International Air Lines
Flight: 86
eTicket already gotten but I realized that I wrongly booked with ANA instead of Swiss. Wanted to cancel but was told that ticket is nonrefundable :-(
Sep 28, 2012, 3:25 am
#246
Join Date: Mar 2007
Location: STL/AUS
Posts: 4
Just booked
RGN-NRT-ZRH-JFK-YUL for Nov 7/8/9/10
Yay!
Dumb question, though. I was planning on being in Tokyo in November anyway. Since the first leg (and only the first leg) is on ANA, would the rest of the reservation be canceled if I cancelled RGN-NRT and just flew NRT onward?
RGN-NRT-ZRH-JFK-YUL for Nov 7/8/9/10
Yay!
Dumb question, though. I was planning on being in Tokyo in November anyway. Since the first leg (and only the first leg) is on ANA, would the rest of the reservation be canceled if I cancelled RGN-NRT and just flew NRT onward?
Sep 28, 2012, 3:26 am
#247
Join Date: Nov 2011
Posts: 6,385
Just booked
RGN-NRT-ZRH-JFK-YUL for Nov 7/8/9/10
Yay!
Dumb question, though. I was planning on being in Tokyo in November anyway. Since the first leg (and only the first leg) is on ANA, would the rest of the reservation be canceled if I cancelled RGN-NRT and just flew NRT onward?
RGN-NRT-ZRH-JFK-YUL for Nov 7/8/9/10
Yay!
Dumb question, though. I was planning on being in Tokyo in November anyway. Since the first leg (and only the first leg) is on ANA, would the rest of the reservation be canceled if I cancelled RGN-NRT and just flew NRT onward?
REMINDER: DO NOT CALL!
Sep 28, 2012, 3:27 am
#248
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
Fully flexible !
PS: You are sure that I can cancel, right? On Expedia.ca it says "non refundable, no refund" depite it was booked in F class
PS 2: F class means also that I can chance dates and to a stop over in ZRH?
Sep 28, 2012, 3:33 am
#253
Join Date: Aug 2012
Location: DPS, YYJ
Programs: QF
Posts: 192
Do you guys know what happens if you have two tickets for the same day? I currently have RGN-YUL with LH/LX via NRT and SQ/LX via SIN, but want to wait and see if they get ticketed... they won't cancel them both just because I have two flights in the system? Obviously not going to call and ask!!!
Sep 28, 2012, 3:35 am
#254
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
