Jun 19, 2013, 9:45 pm
Last edit by: fti
People, please edit/use the wiki so same questions are not always asked.
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
The current CTA decision on the Yangon deal is only for tickets canceled by SWISS Airlines for the seven merged complaints/companions and tickets canceled by Jet Airways for one complainant and companions
- It's not about other carriers because each carrier submits different tariffs.
- If you are not one of the complainants or their companions above who were mentioned in the respective cases, you need to submit a case yourself for hearing.
- There's currently one person who is on Iberia for CTA decision, one can either wait for results or submit a complaint to CTA.
Result of the current case for LX in brief is:
- CTA found 5(F) in the tariff used to be unclear for canceling tickets on erroneously quoted fares.
- 5(F) is unjust and unreasonable and must be revised or taken down by July 9, 2013 (or SWISS can appeal by then)
- SWISS did not use its tariff correctly to cancel the tickets.
- SWISS must compensate one complainant's First Class ticket and any related expenses by July 18, 2013 provided with evidence.
- SWISS must transport other complainants (and their companions) in the original price charged with same booking class and routing by June 18, 2014.
Result of the current case for 9W in brief is:
- Tariff on file had no clauses for "erroneous fares" and was updated subsequently, which means it is not relevant to this event
- Therefore, 9W is to reinstate the tickets with a 1-year validity for transport between the same points and the same booking class.
CTA official news can be read here for general overview of the case.
Actual CTA case review can be found here for reference should you wish to file a complaint.
If you have a similar case that's with SWISS, you need to file with CTA to get a result through informal process first before it gets to formal process. The entire procedure can take up to 3 months for each and the result may not be same cause it's case-by-base and the reviewer of the case can be different.
To file an informal complaint with CTA, see here. Click through all of the pages to get to the online form for the informal complaint. Or click here.
To file a formal complaint after informal complaint has been closed, see here. Continue on to the next page to see the address or email address for the formal complaint.
The July 17th and 18th responses from LX can be found here:
Other Letters:
Feel free to add dates, flights, etc., in order to plan DOs, etc.
Aug 4: SFO-ICN (UA893)
Jason8612
Aug 5: ICN-SFO (UA892)
Jason8612
Aug 7: SFO-ICN (UA893)
Jason8612
Aug 11: ICN-NRT-ORD (UA78, UA882)
Jason8612
Aug 14: BOS-IAD-NRT-ICN (UA285, UA803, UA79)
Deltspygt
Aug 19: ICN-NRT-IAD-BOS (UA78, UA804, UA352)
Deltspygt
Oct 1: UA433-UA893
JeredF +1
Oct 8: UA892-UA242
JeredF +1
Oct 9: BOS-SFO-ICN (UA433, UA893)
BigJC
Oct 13: ICN-NRT-ORD-BOS (UA78, UA882, UA744)
BigJC
Oct 21: BOS-SFO UA433 to SFO-ICN UA893
Sterndogg +1
flyerdude88 (SFO - ICN portion only)
Oct 23: ICN - SFO UA 892
flyerdude88
Oct 27: ICN-SFO UA892 to SFO-BOS UA286
Sterndogg +1
Nov 05: BOS-ORD UA521, ORD-NRT UA881
kokonutz, I012609, BingoSF +1
Nov 11: ICN-SFO UA892, SFO-IAD UA727
kokonutz, I012609, BingoSF +1
Nov 26: BOS-SFO UA433, SFO-NRT UA837, NRT-ICN UA79
thepla
Nov 27: BOS-ORD-NRT-ICN (UA501, UA881, UA196)
BigJC+1
Nov 29: Planning 2 days in TPE, been to ICN
thepla
Dec 1: ICN-SFO UA892, SFO-ORD UA698, ORD-BOS UA961
thepla
Dec 1: ICN-NRT-IAD-BOS (UA78, UA804, UA822)
BigJC+1
Dec 15: BOS-SFO UA433, SFO-ICN UA893
songzm
Dec 25: BOS-IAD UA285, IAD-NRT UA803, NRT-ICN UA79
Dinoscool3 +2
Dec 30: ICN-SFO UA892, SFO-BOS UA444
songzm
Dec 31: ICN-SFO UA892, SFO-BOS UA770
Dinoscool3 +2
Jan 11: BOS-SFO UA1523, Jan 12: SFO-ICN UA893
margarita girl
Jan 12: BOS-SFO UA433, SFO-ICN UA893
Zebranz
14 Jan: BOS-SFO UA433 to SFO-ICN UA893
ORDOGG
19 Jan: ICN-SFO UA892 to SFO-ORD UA698 to ORD-BOS UA961
ORDOGG
Jan 22: ICN-SFO UA892 SFO-BOS UA500
margarita girl
Feb 5: ICN-SFO UA892 SFO-BOS UA242
Zebranz
CMB-DFW EY F
FARE IS GONE
FARE RULES (thanks to SQ421)
FRTLK Fare Rules (RT)
FOWLK Fare Rules (OW)
WHEN ARE YOU FLYING?
Feel free to add any additional cities you're leaving from!
Please slot yourselves in!!!
ex-CMB
Feb
Mar
8 - Darmajaya
12 - Thaidai
22 - Deadinabsentia
Apr
21 - SQ421, penegal, jozdemir
26 - tahsir21
May
28 - Upperdeck744
29 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
Jun
12 - lelee
Jul
7 - HansGolden +6
8 - arcticbull + 1
11 - bonsaisai's friend (positioning flights: SIN-CMB, DFW-MCI)
25 - Tycosiao
30 - bonsaisai's friend (positioning flights: MCI-DFW, CMB-SIN)
Aug
17 - DC777Fan
26 - Yi Yang
31 - dcas
Sep
Oct
Nov
8 - harryhv
29 - stephem+4
Dec
6 - roastpuff and (soon) Mrs. roastpuff , JFKEZE (UL Code-share)
7 - DWFI
10 - jlisi984 + dad (CMB-AUH-DFW)
21 - bonsaisai (positioning flights SIN-CMB, DFW-ORD)
ex-AUH
Jan
Feb
Mar
Apr
27 - RICHKLHS
May
Jun
29 - yerffej201
Jul
9 - HansGolden +6
27 - Tycosiao
Aug
Sep
Oct
Nov
30 - stephem+4 (to JFK)
Dec
7 - JFKEZE, DWFI [EY161 nonstop]
9 - roastpuff and (soon) Mrs. Roastpuff
ex-DFW
Jan
Feb
Mar
14 - Thaidai
15 - zainman +1
Apr
25 - SQ421, penegal, jozdemir
May
Jun
Jul
Aug
22 - arcticbull + 1
Sep
22 - bonsaisai (positioning flights ORD-DFW, CMB-SIN)
Oct
Nov
19 - harryhv->Paris
Dec
19 - Yi Yang, jona970318
24 - DWFI (EY160 nonstop)
26 - HansGolden +6 (CDG), LwoodY2K (AUH)
[PREM FARE GONE] RGN First class comes back again!!!!
Oct 1, 2012, 3:56 pm
#1591
Join Date: Nov 2006
Location: SJC
Programs: A3 *G, Marriott Plat, AS 75K
Posts: 995
Oct 1, 2012, 4:02 pm
#1592
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
Did anyone manage to route via the west coast of the US to YVR, or was the only workable routing YUL-YVR?
Oct 1, 2012, 4:05 pm
#1593
Join Date: Dec 2009
Location: ICT
Programs: AA ExP
Posts: 1,860
I think I remember routing TPAC as well, but can't be 100% sure. I'm on East Coast, so YVR research was just for a buddy.
Oct 1, 2012, 4:36 pm
#1594
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
There were only 2 fares (OW and RT), FIFOW3 and FIFRT3. The reason you have first letter substituted by something (ie A, J etc) is absolutely technical. It is due a way Sabre displays YY (IATA) fares - the first letter is substituted by the primary booking class of the airline you have requested fares for.
So all fares have same rule, all are fully refundable regardless (as people mentioned) booking classes used for specific airlines (incl. economy W on UL).
So all fares have same rule, all are fully refundable regardless (as people mentioned) booking classes used for specific airlines (incl. economy W on UL).
Oct 1, 2012, 4:42 pm
#1595
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
If anyone is on the IB ticketed itins you can select seats for the BA operated segment through the SQ mobile site. It must have taken as BA site shows my seat selection for both SQ and BA flights and vice versa. It appears the BA, SQ & IB websites all work with the same confirmation code.
Oct 1, 2012, 4:48 pm
#1596
Join Date: Oct 2009
Posts: 29
Some people said here if there are any issues, the time to call TL is now (since deal is dead). On one call, they told me the SQ part didn't ticket, so whole thing is cancelled. (Although airlines site listed trip as confirmed and I had ticket number). On the second call, TL told me all is good to go. But the TL automated phone system still tells me there is an problem with my trip if I call in and enter my TL number.
Oct 1, 2012, 4:58 pm
#1597
Join Date: Apr 2006
Posts: 1,259
As a new morning begins in Tokyo, Kuala Lumpur, Singapore, and Colombo, if any airline personnel are reading this thread, welcome! Before you take any actions with these tickets, please understand that the US Department of Transportation, in April 2012, implemented new rules that make canceling a ticket due to a mistake fare illegal. Please see the last page of this PDF for more information. Thank you, and have a great day.
Oct 1, 2012, 6:09 pm
#1598
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
As a new morning begins in Tokyo, Kuala Lumpur, Singapore, and Colombo, if any airline personnel are reading this thread, welcome! Before you take any actions with these tickets, please understand that the US Department of Transportation, in April 2012, implemented new rules that make canceling a ticket due to a mistake fare illegal. Please see the last page of this PDF for more information. Thank you, and have a great day.
They can expect the following response.
Pax illegally denied boarding or COS accommodation, will buy walk-up one-way F on another airline, same origin/destination. $10,000+. F is the class of service purchased for this itin therfore to be substituted by F. Then file for reimbursement of out-of-pocket, damages and costs with SCC. Win big. Remember to purchase the new F ticket using a card with huge spend bonus
Oct 1, 2012, 6:29 pm
#1599
Join Date: Mar 2012
Posts: 989
Good to know I'm not the only one with part fulfilled status. I don't travel until May.
Some people said here if there are any issues, the time to call TL is now (since deal is dead). On one call, they told me the SQ part didn't ticket, so whole thing is cancelled. (Although airlines site listed trip as confirmed and I had ticket number). On the second call, TL told me all is good to go. But the TL automated phone system still tells me there is an problem with my trip if I call in and enter my TL number.
Some people said here if there are any issues, the time to call TL is now (since deal is dead). On one call, they told me the SQ part didn't ticket, so whole thing is cancelled. (Although airlines site listed trip as confirmed and I had ticket number). On the second call, TL told me all is good to go. But the TL automated phone system still tells me there is an problem with my trip if I call in and enter my TL number.
Oct 1, 2012, 6:30 pm
#1600
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 4,605
By now, any airline with a business presence in the US must know they'd be insane to do that.
They can expect the following response.
Pax illegally denied boarding or COS accommodation, will buy walk-up one-way F on another airline, same origin/destination. $10,000+. F is the class of service purchased for this itin therfore to be substituted by F. Then file for reimbursement of out-of-pocket, damages and costs with SCC. Win big. Remember to purchase the new F ticket using a card with huge spend bonus
They can expect the following response.
Pax illegally denied boarding or COS accommodation, will buy walk-up one-way F on another airline, same origin/destination. $10,000+. F is the class of service purchased for this itin therfore to be substituted by F. Then file for reimbursement of out-of-pocket, damages and costs with SCC. Win big. Remember to purchase the new F ticket using a card with huge spend bonus
Oct 1, 2012, 6:37 pm
#1601
Moderator, All Nippon Airways and Japan
Join Date: Sep 2005
Location: TYO
Programs: NH SFC (*G), JL JGP (OWE), AS MVP, WOH E, IHG SE
Posts: 3,908
Oct 1, 2012, 6:37 pm
#1602
Join Date: Sep 2012
Location: Alaska
Programs: AA EP, AS/EY/AV G
Posts: 62
is it weird that i can look up my locator on US for my FRA-CLT-PHL-YUL but not my CA portion of RGN-KMH-PEK (CA RGN-KMH, says MU KMH-PEK, but looks to be the CA flight but somehow it is being represented as MU) and PEK-FRA on LH, but as a CA codeshare?
I have an e-ticket number on TL, but can't seem to look up anything on amadeus, although on US Airways which had a different locator attached .. brought it right up with all of the segments but weirdly, with no times on the CA flights or the LH flight for that matter?
was trying to look up the fare basis for all of them on TL, but it keeps coming up as error on the web return when i click on the fare basis info
I have an e-ticket number on TL, but can't seem to look up anything on amadeus, although on US Airways which had a different locator attached .. brought it right up with all of the segments but weirdly, with no times on the CA flights or the LH flight for that matter?
was trying to look up the fare basis for all of them on TL, but it keeps coming up as error on the web return when i click on the fare basis info
Last edited by pathensley; Oct 1, 2012 at 7:35 pm
Oct 1, 2012, 6:43 pm
#1603
Join Date: Nov 2003
Location: Internet
Posts: 865
Deltahater, I know you're active in the FD community, so PM me if you need any help/assistance with the credit card chargeback side of things. I know a lot about this sort of stuff.
Sounds like it's DoT time!
Oct 1, 2012, 6:56 pm
#1604
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
wonder if it's eligible for op-up for *G members considering it's "full Y fare"? 
Oct 1, 2012, 7:06 pm
#1605
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Pax illegally denied boarding or COS accommodation, will buy walk-up one-way F on another airline, same origin/destination. $10,000+. F is the class of service purchased for this itin therfore to be substituted by F. Then file for reimbursement of out-of-pocket, damages and costs with SCC. Win big. Remember to purchase the new F ticket using a card with huge spend bonus
If you are planning on having any benefit from the DOT regulation I recommend to file a complaint as soon as one hears from the OTA regarding a possible cancellation or modification of the ticket.