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-   -   TK First class booking [error?] (https://www.flyertalk.com/forum/mileage-run-discussion/1093268-tk-first-class-booking-error.html)

stefg1007 Jun 7, 2010 12:07 pm

TK First class booking [error?]
 
Was searching for flights JFK-IST in october. Flights are coming up 690-750$. Orbitz and cheaptickets show the flights in First. Kept clicking all the way thru and it still said first. Even cfmn email from cheaptickets shows first class. [See below]

Im thinking this may be some weird booking class glitch online, but i booked just in case not. Now what do i do? Chill on it? Try to get seats and see what happens? Etc...

Thanks!!!!



Ticket Information
Passenger(s):

Turkish Airlines record locator: R
Ticket type requested: electronic (e-ticket)
CheapTickets record locator: AP
Airline ticket number(s): 23



Please note: An additional fee for baggage may apply. This fee is not included in your total trip cost. See Details


Thursday, October 7, 2010
Turkish Airlines # 2

New York John F Kennedy Intl (JFK) to Istanbul Ataturk (IST)
Departure (JFK): October 7, 4:45 PM EDT (afternoon)
Arrival (IST): October 8, 9:25 AM EEST (morning)

This is an overnight flight.

Class: First Class


--------------------------------

Monday, October 11, 2010
Turkish Airlines # 1

Istanbul Ataturk (IST) to New York John F Kennedy Intl (JFK)
Departure (IST): October 11, 11:00 AM EEST (morning)
Arrival (JFK): October 11, 2:45 PM EDT (afternoon)


Class: First Class


Have your travel plans changed? Many tickets can be exchanged or canceled online by visiting "My trips" and clicking the Change/cancel airline ticket option.



Cost and billing summary
Booking Confirmation


Total airfare: $691.70USD (including taxes)

chewy3 Jun 7, 2010 12:18 pm

It's definitely a fare class glitch. It books into P which orbitz is reading as first class when in fact it is economy on Turkish. 99% chance you will not get a first class seat on this ticket.

Temedar Jun 7, 2010 12:22 pm

Expedia has the same fare listed as coach. I think that it's just a display glitch, like the recent AA/QF fare from US to Sydney. If you booked the ticket just to get a cheap 1st class flight, then the best idea would probably to get a refund.

Flyingfox Jun 7, 2010 12:23 pm

It won't get honoured at the airport. They'll offer you economy or the highway. It doesn't matter what the travel agent says, either. It depends on the fare basis according to the airline.

stefg1007 Jun 7, 2010 12:25 pm

Honestly, I just booked it to see what happens.
Figured worst case is i get a refund, maybe some a voucher or two from c.t. :p

schley Jun 7, 2010 12:39 pm

the same fare is showing up on ita, and I'm thinking of throwing my hat in on this one as well.

schley Jun 7, 2010 1:16 pm

This has been tricky to find availablity. I see sporadic availability in Oct/Nov and some middle January. Damn I wanted to do one of these or at least attempt. Below are the limiting factors in fare construction:


PERMITTED 16SEP THROUGH 30APR ON THE OUTBOUND
TRANSATLANTIC SECTOR.

Minimum stay requirements

TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO
EARLIER THAN THE FIRST SUN AFTER DEPARTURE OF THE OUTBOUND
TRANSATLANTIC SECTOR.

Blackout Dates

OUTBOUND -
TRAVEL IS NOT PERMITTED 14MAY 10 THROUGH 30SEP 10.

Guy Betsy Jun 7, 2010 2:52 pm


Originally Posted by chewy3 (Post 14092160)
It's definitely a fare class glitch. It books into P which orbitz is reading as first class when in fact it is economy on Turkish. 99% chance you will not get a first class seat on this ticket.

P class code used to be for First Class. But some airlines use P class code in their economy fares since most use the more generic term: F.
TK is one, and LX is the other who use P class for their economy class fares.

So the fare is still in economy, its just that the booking engine sees it as First Class. If you book this fare, you will sit in economy class. Cos there is nothing wrong with the fare, its: PLPXX3M

bangkokiscool Jun 8, 2010 4:18 am

Problem is TA's not airline's, so this is not like the QF/AA or BA debacles.

Question is whether the big O will honor the fare and whether it's worth it to fight with them until they do! Someone would have to be pretty litigious and with a lot of time on their hands to do so.

I think AF has a similar problem with their A class for Premium Econ while other airlines use it as First.

Still, a nice looking ticket!!! :D

http://academic.udayton.edu/terencelau/pics/orbitz.jpg

Guy Betsy Jun 8, 2010 6:20 am


Originally Posted by bangkokiscool (Post 14095996)
Problem is TA's not airline's, so this is not like the QF/AA or BA debacles.

Question is whether the big O will honor the fare and whether it's worth it to fight with them until they do! ..
http://academic.udayton.edu/terencelau/pics/orbitz.jpg

Of course O, E and T will honor the fare... but where you sit will be decided by the airline. Remember that the agencies act only as issuing agents for the airlines. With e-tickets these days, the final say will be the airlines.

Basically whoever buys this fare in the hopes of sitting in F is just dreaming. The fare by the way is nonrefundable too.

tinkybelle Jun 8, 2010 4:48 pm

has anyone ticketed this and if so could u pull it up on the TK website
that will tell the story
if it says F on the TK website.
I am sure if you use a plat AMEX and the selling party says F but the eticket on the TK website says Y then the credit card company should refund the purchase as you did not get what you paid for.

chanp Jun 12, 2010 6:42 pm

AA 's instant upgrade fare books in P for First.

stefg1007 Jun 15, 2010 2:32 pm

UPDATE:

Was an error. Apparently Cheaptickets and TK didnt get their communication straight with booking classes. CT was still reading P as coach while TK had changed it at some point.

I was weary of something like this and called cheaptickets within the 24hr cancel period and they assured me it was first class and to wait another day for it to update in the system. Next day, i called TK for seats. They said coach, CT called and realized they made a mistake. Apparently there were 30 other people affected as well.

Current offer for their mixup. (up from $350 credit) $400 voucher. Only bad part is eco on that fare only earns 50% on US. Original ticket cost was 691$

I asked if they could have the tix rebooked in Y fare bucket so i can earn 100% miles, and also get a voucher.

This suitable, or anyone else have suggestions???

bangkokiscool Jun 15, 2010 5:47 pm

$400! That's a great result! If you get the Y fare bucket I think you should take the deal and run.

schley Jun 16, 2010 12:10 am


Originally Posted by bangkokiscool (Post 14139175)
$400! That's a great result! If you get the Y fare bucket I think you should take the deal and run.

+1 I'm surprised the voucher is offered to be honest but happy they did so. I would have done this strictly to collect the spoils if I was convinced it would happen.

Are they refunding you the ticket and the voucher?


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