steveme

Of course you do not book through them, just use them to price out vs other airlines. I found a price of 116 rt on travelocity that might just work.

clusters78

You're right, I was just in contact with an extremely cordial rep from the CSR department, who've indicated that it was accidentally cancelled but they've reinstated it and everything is going through. They've even refunded the fedex delivery fees...just politely asked that I avoid contacting the airline (CO) about seating and ff# etc until I've been ticketed.

I'm very grateful about this, as much for how they came to bat for us as for the incredible politeness and helpfulness of the people working at their CSR department. I will be booking the hotels through them just to throw some business their way considering they must've ate at least tens of thousands in costs for us. I have also done so but also recommend others write some nice feedback for them on other forums such as planetfeedback to give them some nice word of mouth whenever possible. Their CSR at the 4001 # has been truly amazing.

fly co to see the yanks

yeah, 4001 reps were great. i got the call from michelle last night. i'm good to go. thank you, travelocity.

jetcity405

travelocity hasnt emailed a thing to me. I emailed them my trip id and they said it didnt exist. anyone else have this problem, or are they bssing me?

on another note, I too have flown within spain on ae for less than 25 euros

alexis
cle

SkyTeam777

Already spoke with travelocity agent who confirmed everything, it was showing online just fine, this morning, it says unable to complete request. i already agreed with travelocioty to take this fare and they said ti would be ticketed. did they just cancel it or is it an online glitch?

fly co to see the yanks

i am sure jetcity and skyteam are fine. i doubt they would selectively try to scr*w people over. just call the 4001 line (after 4 pm eastern, i believe) and they will take care of it.

BTV

So after a week and two emails promising the booking fee refund, it has not happened. I finally called Expedia, spent 31 minutes on the line (and on hold a few times) with fairly friendly Expedia rep. She promised the refund again, but offered no further explanation of why Expedia would not honor the fare while Travelocity would. Airline did not confirm the flights, end of story.

When I asked for any type of compensation for the hassle and time wasted, she offered $50 coupon towards the future Expedia booking which was - after I verbally shook my head in disbelief - raised to $75. Apparently they don't compensate for time spent on FT boards

I'd much rather went to Spain, but it was still an interesting experience overall. I spent way too much time on this, certainly much more than $75, but such is life. Maybe next time!

SchmutzigMSP

My reservation is also showing this. Although I'm not too concerned; I've seen it behave this way before over the last couple of days. They may have "locked out" all of the reservations to make some change or something, like booking class; or perhaps they're clearing and adding in the reservations again because they didn't want people calling CO and confirming, adding seats and FF #s ans what not. I dunno. But the Travelocity folks said it would be a few days before everything was ticketed anyway, so I'm not too concerned.

steveme

What I did was suggested by a fellow member. Ask a supervisor for the PNR and check if the flights were actually confirmed or not. My flights were confirmed by the airlines, although every rep I talked to kept trying to tell me that they were not. So I got the proof I needed. Read back in the forums about this. Unfortunalty for you the story ends there as I kept my travelocity itin when they called me back. I did manage to get a coupon or two from Expedia.

Whiskarina

I'm going to send them a gracious thank you letter... ( a rarity these days)

Ms. Leslie Soy
American Express Travel Services
22 South River Street
Plains, PA 18705

Dear Ms. Soy:

I am writing to personally express my gratitude to American Express Travel Services for their unwavering support during the recent Air Europa situation.

I specifically want to recognize and commend Joanna Corrigan for her support and outstanding customer service. Joanna was very understanding, patient and showed excellent listening skills.

American Express Travel Services could have easily pulled the plug like some other online vendors, but instead made a good business judgment by deciding to stand by the consumers. I appreciate all the effort put into working with the carrier to resolve the issue and was very happy with the proactive communication. It is unfortunate that Air Europa did not want to take ownership of their mistake.

I'm happy to hear the outcome was positive for both American Express Travel Service and the lucky passengers who were able to obtain the unbelievably low airfare to Spain. We could not have done that without the support of American Express Travel Services.

As a Platinum American Express cardholder, it is a great pleasure to do business with American Express Travel Services and I look forward to our ongoing relationship.

Best wishes,

cc: Joanna Corrigan




My dates: 9/22 - 9/27... does anyone else have these dates??

I think I'm going to celebrate this weekend over some Sangria at Dali in Somerville, MA (if I can get a parking spot... )

steve100

Whiskarina - I used Travelocity and I have been very impressed with how they handled this as well. I am going 10/19 - 10/24 to Madrid.

OffTopic - I work in Cambridge and go to Dali's a lot - it is really fantastic. Have you tried some of the other great Spanish Tapas place here? There is: http://www.cuchicuchi.cc/ in Cambridge (they call it small 'straight-up' dishes), and in Boston, http://www.tapeo.com/ on Newbury St. (it is owned by the same people at Dali's, but they take reservations).

rkt10

Learn, learn, learn all you newbies, how powerful indeed is FlyerTalk. You can be sure if only a few had booked this trip that the corporate response would have been a big shrug. But because of our collective might, you will be going to Spain.

Enjoy your trips. I'm envious in the very best way. I repeat, anyone want the name of an utterly lovely 4* boutique hotel in Madrid? Probably in the range of 230 euros a night.

Rita

dhammer53

Can I park at your house?

seoulmanjr

Nothing in My Stuff at the moment. I guess they just yank stuff out from time to time while they do updates.... Really weird and worrysome, though I'm sure everything is fine.

Purchased Trip / Reservation Date

Madrid, Spain None - None
Portland, ME None - None

In other weird news, FT signatures are back! Yay!

peace,
~Ben~

dcrombie

I'm going on the same dates (although will be spending the earlier part of the 22nd getting to BOS to go back to EWR !). Might have to transfer a few points over to Amtrak for the train...