NYC-LIM $113 RT all-in on COPA (FARE GONE)
Oct 12, 2004, 8:13 am
#154
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
Originally Posted by snorkmaster
it was an "oh well, might as well try" e-mail rather than a passionate appeal.
here's an executive summary:
dearest copa,
i received notification that the ticket would not be honored
other carriers have had very low fares (e.g, TACA from JFK to LIM for $198) and honored them
i booked the tickets on your website and played by your rules
now you need to play by the rules and honor the reservation
if not, provide me a legal explanation why you shouldn't have to honor them
love and besos,
snorkmaster
here's an executive summary:
dearest copa,
i received notification that the ticket would not be honored
other carriers have had very low fares (e.g, TACA from JFK to LIM for $198) and honored them
i booked the tickets on your website and played by your rules
now you need to play by the rules and honor the reservation
if not, provide me a legal explanation why you shouldn't have to honor them
love and besos,
snorkmaster
Oct 12, 2004, 8:30 am
#156
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
My credit card hold is gone, but my reservations are still showing as confirmed on their website.
I never heard back from COPA, but just wrote back -- I'll let you know what they say.
I never heard back from COPA, but just wrote back -- I'll let you know what they say.
Oct 13, 2004, 1:48 pm
#158
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
Just received an e-mail from COPA -- apparently the powers that be are still trying to come up with an answer (although I think it's more likely that they were hoping I would go away.)
Originally Posted by fly co to see the yanks
bump. any updated from anyone?
Oct 21, 2004, 8:49 am
#159
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
Originally Posted by snorkmaster
Just received an e-mail from COPA -- apparently the powers that be are still trying to come up with an answer (although I think it's more likely that they were hoping I would go away.)
i received the following from copa:
"Dear Mr. FlyCoToSeeTheYanks:
Thanks for your visit at our website and informed us your experience with our airlines.
We'll investigate this matter and will contact you to provide the explanation that you request.
Cordially,
Vianka B. de Archibold
Customer Care Representative
Copa Airlines (Panama)"
haven't received anything further. of course, i pointed out i was a onepass platinum member. not sure if they care.
Oct 21, 2004, 9:37 am
#160
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
1) My first e-mail from Vianka was essentially the same.
2) I think Vianka's hoping that we'll go away.
3) My trip's not until July, so I have plenty of time to harangue Vianka.
2) I think Vianka's hoping that we'll go away.
3) My trip's not until July, so I have plenty of time to harangue Vianka.
Originally Posted by fly co to see the yanks
bump. just wondering if there have been any updates.
i received the following from copa:
"Dear Mr. FlyCoToSeeTheYanks:
Thanks for your visit at our website and informed us your experience with our airlines.
We'll investigate this matter and will contact you to provide the explanation that you request.
Cordially,
Vianka B. de Archibold
Customer Care Representative
Copa Airlines (Panama)"
haven't received anything further. of course, i pointed out i was a onepass platinum member. not sure if they care.
i received the following from copa:
"Dear Mr. FlyCoToSeeTheYanks:
Thanks for your visit at our website and informed us your experience with our airlines.
We'll investigate this matter and will contact you to provide the explanation that you request.
Cordially,
Vianka B. de Archibold
Customer Care Representative
Copa Airlines (Panama)"
haven't received anything further. of course, i pointed out i was a onepass platinum member. not sure if they care.
Oct 21, 2004, 9:48 pm
#162
FlyerTalk Evangelist
Join Date: Oct 2002
Location: Currently in Bloomington, IN, but Normally NYC, CDG, and even POZ or wherever FT takes me.
Programs: Northwest Airlines. MTA pay-per-ride Metrocard; zero-balance Oyster card.
Posts: 14,022
Just curious. Did anyone who got cc charged try to go the media route? (Like in previous mistake situations?) I remember with the Iceland thing, the WSJ article probably helped a bit...
-Gaetano
-Gaetano
Oct 22, 2004, 4:53 am
#163
Suspended
Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
Originally Posted by notsosmart
Just curious. Did anyone who got cc charged try to go the media route? (Like in previous mistake situations?) I remember with the Iceland thing, the WSJ article probably helped a bit...
Oct 23, 2004, 10:44 pm
#164
Join Date: Jan 2004
Location: San Francisco
Programs: *Wood Gold, DL
Posts: 75
copa just needs to deal with it - plus who cares .....it is more than they would get from their own emps flying on them. And they know that too...so you are just playing hardball with someone there...make some noise!!