Hi everyone, my parents had an unfortunate experience with DTW staff. I think they should get consideration from DL but wanted to give an idea of what they experienced before we send off to executive management. If you think this is worthy of sending up the chain, could somone provide phone/email/snail mail address? Thanks for your thoughts.

For us, this flight was a connection from a flight from RSW on Sunday afternoon, Feb. 12. After everyone was seated, the pilot annnounced we had a maintenance problem in one of the toilets on board. The problem apparently could not be corrected in a timely manner, so the pilot finally announced the broken restroom would be closed for the duration of the flight and we took off 30 minutes behind schedule. We arrived in Detroit 25 minutes late. Even though the flight attendants asked on the PA that passengers with no connection to make in DTW remain seated so passengers with connecting flights could deboard first, that didn't happen and it took at least 15 minutes before we got off the plane. I asked the gate agent upon deplaning if she would call the gate where the FWA flight was departing and say we were at our first gate and would be there for the flight. She said she could not. Just our luck, the gates were in different concourses opposite ends. We did not dally or stop along the way and got to the gate about 3 minutes before the scheduled departure but the gate door had just been closed. The gate agent told us she was very sorry but there was nothing she could do and referred us to Delta Customer Service.

I'll invite all to follow the discussion in this thread:
http://www.flyertalk.com/forum/delta...r-service.html

cblaisd
Senior Moderator