Marriott handling of SPG-approved BRG rules: what to do now?
Sep 11, 2018, 8:28 am
#17
Original Poster
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
P. S. Messaged SPG Champion, let's see what he replies (if he does).
Sep 11, 2018, 8:51 am
#18
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Location: Toronto
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I get your point, but my communication was with SPG BRG team. While they are under Marriott now and SPG as such doesn't exist anymore, just writing "Marriott" would give a wrong impression that I contacted Marriott BRG team, which, I assume, is still a different department (I may be wrong though, just a guess).
P. S. Messaged SPG Champion, let's see what he replies (if he does).
P. S. Messaged SPG Champion, let's see what he replies (if he does).
Sep 12, 2018, 6:15 am
#19
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Join Date: Aug 2010
Location: CPH
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Leave a 1 star review at the hotel you were staying at. That will get someone's attention especially if you have high status. Any smart GM or FD MGR will give you the 1000 pts if Marriott won't to fix your review. Shame on Marriott.
You could also file a BBB complaint. Cost them several hundred dollars to respond.
You could also file a BBB complaint. Cost them several hundred dollars to respond.
Again it's the principle that counts - not the monetary value.
OP please update if you hear form SPG lurker.
Sep 12, 2018, 12:17 pm
#20
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Join Date: Aug 2013
Location: Taiwan
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Updating: Starwood Lurker just passed my message back to BRG team, saying he is not in position to deal with BRG matters. And then I got reply from BRG team with the same thing: they deny to honor their previously confirmed offer.
Well, looks like the only options left are phone call to Marriott (instead of SPG) and then legal action path.
Well, looks like the only options left are phone call to Marriott (instead of SPG) and then legal action path.
Yes, I wish Marriott could have honored 6,000 point credit but seriously.
Sep 12, 2018, 1:02 pm
#22
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
I hate it when big companies overrun their customers as Marriott has been doing for a month now.
Someone needs to teach Marriott a lesson to not mess around.
Step 2. Gather plenty of investors, form a group and buy back Starwood and all of its hotels from this mess.
Sep 13, 2018, 5:25 am
#24
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Join Date: Aug 2010
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Updating: Starwood Lurker just passed my message back to BRG team, saying he is not in position to deal with BRG matters. And then I got reply from BRG team with the same thing: they deny to honor their previously confirmed offer.
Well, looks like the only options left are phone call to Marriott (instead of SPG) and then legal action path.
Well, looks like the only options left are phone call to Marriott (instead of SPG) and then legal action path.
Sep 15, 2018, 12:58 pm
#25
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Sep 15, 2018, 5:27 pm
#28
Join Date: Mar 2016
Location: Chicago, IL
Posts: 114
Boo. Marriott's customer service department deserves some Game of Thrones style shaming for such stupidity. Give OP what was promised already!
Last edited by tda1986; Sep 15, 2018 at 5:27 pm Reason: grammar
Sep 15, 2018, 5:41 pm
#29
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SPG BRG promised 2000 SPG points = 6000 Marriott pts at time of booking. New rules say 5000 Marriott points which is what OP got. So he's missing out on 1000 Marriott points. It's the principle, not the points!
Sep 18, 2018, 1:22 pm
#30
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Location: Taiwan
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In fact I haven't got even 5000 so far. They just said they will give 5000 instead of 6000.