Experience with stays posting after Aug 18th merge date
Sep 8, 2018, 2:18 am
#226
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,048
As of today all my stays have posted along with Amex points. Finally. The totals updates along the way, but there was no detail available. They also apparently took 4 LT nights away 
... what gives? Not that it matters, but they got to get their act together here.
... what gives? Not that it matters, but they got to get their act together here.
Sep 8, 2018, 5:46 am
#227
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,502
Points were calculated 6x for the entire SPG spend (without regard to taxes/fees), but there were adjustments of 1x of AMEX Offers. Also, points are calculated based on the nearest dollar rounded down.
Sep 8, 2018, 12:17 pm
#228
Join Date: Aug 2005
Location: NYC, FLL
Programs: UA PP 1MM, Marriott Bonvoy LTTE, BA Gold
Posts: 6,323
My paid Marriott stay (check out date Aug 17) just appeared today on the Latest Activity page. It only took 3 weeks-1 day to appear. My account's total stays/points had updated two weeks ago with this stay, but it is comforting to see that the stay details are now available.
(I'm combined, SPG Plat, SPG leading #)
Sep 13, 2018, 4:17 am
#229
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
My 2 stays are still missing. Contacting the hotels, both of them said they will look into it. The first hotel that I stayed on 18-20 Aug told me they have contacted Marriott and they got (Auto reply?) that the response will be slow due to overwhelming email.
So what to do?
So what to do?
Sep 13, 2018, 5:28 am
#230
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
My 2 stays are still missing. Contacting the hotels, both of them said they will look into it. The first hotel that I stayed on 18-20 Aug told me they have contacted Marriott and they got (Auto reply?) that the response will be slow due to overwhelming email.
So what to do?
So what to do?
Sep 13, 2018, 9:44 am
#231
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
My stay count recorded correctly even though some stays is not listed on the account activity list.
Last 3 stays seems posted within 2 working days
(2-4 Sept, 4-6 Sept 6-8 Sept stays)
Got 2 more stays not yet posted dated 9-11 Sept and 12-13 Sept
Last 3 stays seems posted within 2 working days
(2-4 Sept, 4-6 Sept 6-8 Sept stays)
Got 2 more stays not yet posted dated 9-11 Sept and 12-13 Sept
Sep 13, 2018, 10:39 am
#232
Join Date: Nov 2010
Location: BWI, PHL, IAD
Programs: Marriott LT Titanium; Mileage Plus 1K, 1 MM; Global Entry
Posts: 1,516
Sorry for the cross post, but I had forgotten about this thread and this is really where it should have been.
We recently (post merger) booked a Sheraton Suites through my wife's uncombined Marriott account. The reservation showed in her Marriott account and has now properly posted to her Marriott account. Points, elite night and Ambassador dollars all appear to be correct. It also showed up on the Activity page.
We recently (post merger) booked a Sheraton Suites through my wife's uncombined Marriott account. The reservation showed in her Marriott account and has now properly posted to her Marriott account. Points, elite night and Ambassador dollars all appear to be correct. It also showed up on the Activity page.
Sep 14, 2018, 12:11 am
#233
Join Date: Sep 2017
Posts: 575
Called in to the platinum line today because I had 22 welcome bonus points not post. He basically seemed bothered that I was calling in. Normally they just add the points for me on the phone. He told me it would take him to long to do this and for me to send a email with the dates, confirmation number and hotel name/ address to [email protected]
First time I have ever even heard about this option to add the points this way. Finally after telling him that this would take me probably 30 mins to research hotel names, confirmation numbers, addresses of hotels and type all of this up he added the points in 3 mins for me.
First time I have ever even heard about this option to add the points this way. Finally after telling him that this would take me probably 30 mins to research hotel names, confirmation numbers, addresses of hotels and type all of this up he added the points in 3 mins for me.
Sep 14, 2018, 2:34 am
#234
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I just did, but I notice my stay on 18-20Aug, there is no SPG number there and I notice on the other one the last 4 digits is my "old" MR account but it also did not post there 
Last edited by lingua101; Sep 14, 2018 at 2:55 am
Sep 14, 2018, 5:18 am
#235
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Forgot to mention - at some point in the past week, I had four different amenity points post (some pre-8/18, some post-8/18, all legacy Marriott), 1,700 points total. Had never had any issues w/the base stays themselves posting. So this also may be a known bug & getting swept.
Sep 21, 2018, 8:44 am
#236
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
Sep 21, 2018, 9:44 am
#237
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,169
Now they are just trying to alienate me with posts like this (legacy FS Marriott, where things *should* work better than legacy Starwoods):
+4,027 Points
(2,301 Base + 1,726 Elite + 0 Extra)
They posted yesterday with just Base + Elite, and now it's like they are purposefully shining a light that they have no clue I deserved a 1,000 point amenity with the 0 Extra
SMH at this company
+4,027 Points
(2,301 Base + 1,726 Elite + 0 Extra)
They posted yesterday with just Base + Elite, and now it's like they are purposefully shining a light that they have no clue I deserved a 1,000 point amenity with the 0 Extra
SMH at this company
Sep 21, 2018, 9:50 am
#238
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Called in to the platinum line today because I had 22 welcome bonus points not post. He basically seemed bothered that I was calling in. Normally they just add the points for me on the phone. He told me it would take him to long to do this and for me to send a email with the dates, confirmation number and hotel name/ address to [email protected]
First time I have ever even heard about this option to add the points this way. Finally after telling him that this would take me probably 30 mins to research hotel names, confirmation numbers, addresses of hotels and type all of this up he added the points in 3 mins for me.
First time I have ever even heard about this option to add the points this way. Finally after telling him that this would take me probably 30 mins to research hotel names, confirmation numbers, addresses of hotels and type all of this up he added the points in 3 mins for me.
Sep 21, 2018, 10:24 am
#239
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
What's the norm for how long stays are taking to post (when they're posting at all), and how long should we wait before complaining about missing stays in the new world? This is becoming a full time job...
Sep 21, 2018, 10:40 am
#240
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Best Regards,
R Walker
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]