helvetic

@bhrubin has a review of his stay with a Kioi suite over in the luxury hotels thread: Tokyo luxury hotels (newer consolidated thread)

drron

I have just finished a 3 night stay here.Yes it is a very nice hotel,the rooms are great for Tokyo and the staff friendly in a Japanese way.
But I really don't think it is worth the extra cost.Possibly it was very busy when I stayed.Was on points.SNAs did not clear and was in the room type I booked.Grateful that breakfast was either in the lounge or restaurant.Chose the restaurant as we were on floor 36.
Lounge was never busy.Maximum 15 guests while we were there and for 30 minutes on the last night we were the only ones there.Reasonable food but exactly the same every night-though they did rotate the position of the various dishes.Wine drinkers and the wine was good with 1 white and 1 red.However very slow producing another bottle when the bottle ran out.
We actually enjoyed the area.One day walking to the Akasaka palace and found it was having an open day so took advantage of that.Enough restaurants in the neighbourhood to give you many options.those on the lower floors of the building outside the hotel were very good.
But it comes down to cost.I find it hard to justify the premium over the other choices in tokyo so unlikely to stay again.Iy just didn't have that Wow factor for me.

callmedtop

bhrubin recently posted a review of the Prince Gallery over in the Luxury Hotels forum, but I figured it should also be posted here in case readers miss it. A ton of useful information and pictures are included:

Tokyo luxury hotels (newer consolidated thread)

skaya

Found a lower rate on hotels site direct and with flex cx policy than on SPG site. But nowhere to add SPG status acct#. SPG chat unable to add when not booked via SPG.

Will I get benefits, and will I get stay credit? How best to secure it?

sandyph

book on SPG website and do a BRG

Starwood Lurker III

You may contact the hotel directly to check if the reservation is eligible and add your SPG account number into the reservation. If you could provide your SPG account number and reservation details to us via private mail here or by email below, we are happy to contact the hotel on your behalf.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

hailstorm

Can we get SPG benefits and Seibu Prince Club benefits during the same stay?

Starwood Lurker III

Hi hailstorm,

We have received below answer from the hotel.

"If the guests reserve our room through our website(princehotels.com), they can get Seibu Prince Club benefits only.If the guests reserve our room through Marriott/Starwood channel, they can get SPG benefits only.So it depends on the reservation source."

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

dtremit

If the hotel is indeed denying SPG benefits for booking through the hotel website, that seems like a violation of the SPG T&C, which only exclude rooms booked through "a tour operator, online travel channel or other third-party channel." The hotel's own website is, somewhat by definition, a first-party channel. Can you clarify?

Starwood Lurker III

Hi dtremit,

Thank you for pointing this out.

We have confirmed with the SPG Hotel Coordinators that if a member books via the hotel website, he or she is eligible to receive SPG benefits.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

hailstorm

Thanks for clarifying. So if we book through the Prince website, we will get both SPG and Seibu Prince Club benefits, correct?

skaya

Flex rate cx policy differs with a few hours. Wont work with BRG then?

skaya

Hmm, BRG denied as hotels website is considered part of SPG, and they match 3rd party websites.

hailstorm

Should I take your lack of reply to my previous message as you wishing to "run out the clock"on providing a proper answer?

CXYYZ