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-   Marriott | Rewards (https://www.flyertalk.com/forum/marriott-rewards-427/)
-   -   2009 Program Changes -- the good, the bad and the ugly (https://www.flyertalk.com/forum/marriott-rewards/879191-2009-program-changes-good-bad-ugly.html)

TravelsLots Oct 29, 2008 5:50 pm

MR can say they can cancel your points - but does not mean this will hold in a trial!
 
Quote:

Originally Posted by bulldoggolfer05 (Post 10588934)
In regards to all of this hooplah about suing Marriott and whatnot, I am pretty sure that in the T&C of the program that Marriott states they have the right to amend and/or cancel the program at any time per their discretion...

Let a judge and jurey decide if they forced a condition that is not reasonable, and let a big lawfirm go after MR and see how they will feel on their point savings after that! Hope the jurey gives them $100M verdict to be paid to all MR members!

You are the ideal sucker for big corporate thinking they can do anything and you have nothing to protest about. Wrong, many big corporate decisions, on pensions, and other things, have been rulled down by the courts. Let it go through the process. Now we need a big lawfirm to take this case on for a class action lawsuit!

PHLGovFlyer Oct 29, 2008 5:56 pm

Quote:

Originally Posted by tfred (Post 10598314)
for some people the marriott changes are better. for golds, they just dont accumulate enough miles (and they know it, or should) to spend a week in Paris in their lifetime. they probably spend the points on weekends, short trips etc - all domestic. rewards that maximize short stays are probably better for them.

i have a tendency to believe the numbers that marriott gave since i tend to go on shorter trips - 5 nights - obviously just me. It is evident that the new marriott will make you pay for the privilidge of staying in london, paris or rome since everyone wants to go their for free. nothing wrong with that IMHO.

Funny you should mention this example. I'm a gold and have only been one for about a year. I was silver for several years prior and actually DO have enough points under the old system to redeem for a week in Paris. And amusingly enough (or coincidentally enough) Paris was on my radar as a potential 7 night destination due to some work related prospects.

With the new schedule I definitely can't afford a week in Paris. I also know that I won't be able to book it before the points shift. I'm now planning on doing some 5 night stays in lesser properties somewhere closer to home (its not worth it to go to the EU for just 5 nights IMHO) so MR has changed my plans significantly.

Along with changing my plans they've changed my outlook on my future prospects with MR. As I mentioned in earlier posts, the value proposition of MR is substantially reduced now compared to HH. I've been on the fence about keeping HH Diamond vs. keeping MR Gold (I can't do both) but this change has made my decision easy. My future spend will go to HH. Sorry MR, you were fun while it lasted but I'm off to greener pastures.

bigguyinpasadena Oct 29, 2008 6:04 pm

Quote:

Originally Posted by sophiegirl (Post 10598077)
Yes, but what upset me was being unable to secure a room on points - so can't really use that as an example. ;) "

Yes-but ther is anescape clause that Marriott has installed in the proposed changes.There will still be dates that are unbookable.They are saying "an average of 9 nights per year"-that is an average.High demand properties which have less than stellar records will still be able to lie about availibility of "standard" rooms or skirt around the whole thing by using averages in the system

I know Marriott plays dirty and lies through their teeth-why should I expect them to stand up for their customers when it has been shown time and again that they just do not give a rats backside.


AND -

I have every sympathy for those who are feeling betrayed, which is why I stated..."if it doesn't work for you, it is understandable that you would want to go elsewhere".

But bigguy - is it not reciprocal? There are multiple posts which suggest those of us not immediately abandoning Marriott are "blindly loyal", or worse, too stupid to understand alternative programs.

Sheep and apologist get little pity. from me.As to Loyalty-well Marriott has shown us all time and again that they do not know the meaning of the word.

I have never accused anyone of being stupid,ill informed or blindly loyal perhaps-I look to educate those who feel"You're doing a heck of a job Willie":D



If I am to have sympathy (through the understanding of) your position - shouldn't the same courtesy be extended to those of us who find the change less dramatic?


bigguyinpasadena Oct 29, 2008 6:11 pm

Quote:

Originally Posted by moldavian (Post 10598344)
Any thoughts as to how much business/money Marriott has lost since the announcement? I know that they have lost all of mine.

How much business will Marriott lose from the "thousands of elites" (the ones that supposedly approved the "enhancements") when they discover that their desired travel days are unavailable (you know, the "blackout" workaround)? After all, thats what they wanted right? The opportunity to book a standard room on any given day?

You are 100% spot on with this modavian

I relish revisiteing this thread in a few months when a)Folks are finding out that THERE ARE blackout dates and b)there has been a point/catagory increases at over 30 percent of the properties(this last bit is pure speculation on my part-but it would not suprise me)

bigguyinpasadena Oct 29, 2008 6:21 pm

"for some people the marriott changes are better. for golds, they just dont accumulate enough miles (and they know it, or should) to spend a week in Paris in their lifetime. they probably spend the points on weekends, short trips etc - all domestic. rewards that maximize short stays are probably better for them. "
You are very much mistaken on this point-as you have been in many of your points in this thread.
Your thread is also incredibly snobbish :rolleyes:Many of us mere golds-and even some"gasp"silver and general members have large balences in our accounts.Are you damning us for beliving in loyalty as a two way street?

I actually have enough points for two weeks in Paris thank you very much.And this is after using points for domestic and international stays.

tfred Oct 29, 2008 7:56 pm

Quote:

Originally Posted by bigguyinpasadena (Post 10598749)
"for some people the marriott changes are better. for golds, they just dont accumulate enough miles (and they know it, or should) to spend a week in Paris in their lifetime. they probably spend the points on weekends, short trips etc - all domestic. rewards that maximize short stays are probably better for them. "
You are very much mistaken on this point-as you have been in many of your points in this thread.
Your thread is also incredibly snobbish :rolleyes:Many of us mere golds-and even some"gasp"silver and general members have large balences in our accounts.Are you damning us for beliving in loyalty as a two way street?

I actually have enough points for two weeks in Paris thank you very much.And this is after using points for domestic and international stays.


Snobby ? I dont think so. I am the original cheap elite since i stay at mostly FI and CY in secondary markets. I probably average 2,000 +/- points a night. at 80 nights i make 160-200k points with bonuses. at gold level (assuming that there are enough with my travel pattern), a gold at 55 nights would be in the 110-130K That can get you a nice yearly marriott vacation someplace but may put a "grand splurge" travel package in difficult territory without taking the risk of periodic program changes that you know will occur

bigguyinpasadena Oct 29, 2008 8:40 pm

Quote:

Originally Posted by tfred (Post 10599219)
Snobby ? I dont think so. I am the original cheap elite since i stay at mostly FI and CY in secondary markets. I probably average 2,000 +/- points a night. at 80 nights i make 160-200k points with bonuses. at gold level (assuming that there are enough with my travel pattern), a gold at 55 nights would be in the 110-130K That can get you a nice yearly marriott vacation someplace but may put a "grand splurge" travel package in difficult territory without taking the risk of periodic program changes that you know will occur

Your assumptions are very wrong.

GUWonder Oct 29, 2008 10:28 pm

Quote:

Originally Posted by MileageGoblin (Post 10596257)
What it seems to me is that IMO corporate realizes they have a huge MR point liability on their balance sheet and wants to lower it as best they can by increasing the redemption requirements. That or they expect more redemptions in the near future with the economy and want to "stick it to us."

Both of the above.

Anyone know the loyalty program consultants who have been talking with Marriott management in recent months?

GUWonder Oct 29, 2008 10:32 pm

Costs of rooms in points is going to be rising as costs of rooms in cash is going to be plummeting = many more points for a much cheaper room.

Talk about a severe devaluation of those points.

Big Mo Oct 29, 2008 11:57 pm

Quote:

Of the members who told us they didn't like the point increases, these members informed us that they liked not having blackout dates, having more award availability, platinum bonus increase and having the 5th night free in total much more than they disliked the point increase.
Marriott is not helping its case with this sort of BS response. Yes, the changes are helpful for some MR members--but that's probably a pretty small minority. Unhappiness with the changes is a rather typical response, as this thread attests.

In short, don't **** on my head and tell me that everybody else thinks it's raining.

Starbucks Oct 30, 2008 4:24 am

Quote:

Originally Posted by GUWonder (Post 10599931)
Costs of rooms in points is going to be rising as costs of rooms in cash is going to be plummeting = many more points for a much cheaper room.

^

Thats the main reason why i am thinking about not spending a single point in 2009*. Sure, my accrued points will devalue by those "enhancements" but i still hope that my saved-cash-per-point-ratio goes up if i spend them during the next up-circle. A possible increased number of promos for $$$ spenders might help to compensate the upcoming devaluation as well.

* I thought about converting all my points into miles before jan 2009 but fear that my main FFP will "enhance" their reward structure as well.

TrojanHorse Oct 30, 2008 4:35 am

Quote:

Originally Posted by Big Mo (Post 10600167)
Marriott is not helping its case with this sort of BS response. Yes, the changes are helpful for some MR members--but that's probably a pretty small minority. Unhappiness with the changes is a rather typical response, as this thread attests.

In short, don't **** on my head and tell me that everybody else thinks it's raining.

I don't like the changes even though 75% of my rewards are probably benefiting from the change or at least came out even in the new structure; however I don't like the option now for that cat 7 - 7 nighter that was just told to bend forward... I think I'm still annoyed at the cover up by MR; how stupid do they think their customers are.. otoh... don't answer that

stephenandrew Oct 30, 2008 5:47 am

Quote:

Originally Posted by TravelsLots (Post 10598589)
Let a judge and jurey decide if they forced a condition that is not reasonable, and let a big lawfirm go after MR and see how they will feel on their point savings after that! Hope the jurey gives them $100M verdict to be paid to all MR members!

You are the ideal sucker for big corporate thinking they can do anything and you have nothing to protest about. Wrong, many big corporate decisions, on pensions, and other things, have been rulled down by the courts. Let it go through the process. Now we need a big lawfirm to take this case on for a class action lawsuit!

I am not a lawyer so can't comment on the validity of your perspective, but my immediate thought was "wow--they are just points". I realize that the points have some material value, but you do have some options before they are devalued, e.g. cashing them in now. Are those options ideal?---probably not, but atleast we got about 3 months notice about the changes in the rules. Make some plans--tkave a well deserved vacation on Marriott. I assume that Marriott has done this sort of thing before, e.g. changed the redmption values or bumped category 6 hotels up to category 7 hotels, etc. You may, understandably, not be happy about the change , but the change is likely not without precedent.

margarita girl Oct 30, 2008 6:52 am

Quote:

Originally Posted by tfred (Post 10598314)
for some people the marriott changes are better. for golds, they just dont accumulate enough miles (and they know it, or should) to spend a week in Paris in their lifetime. they probably spend the points on weekends, short trips etc - all domestic. rewards that maximize short stays are probably better for them.

I'm a lowly silver and I have over 300K Marriott pts in my account, and I am VERY disappointed in these changes. Trying to figure out how to burn some points before the changes take place.

kctigers Oct 30, 2008 7:13 am

a lot of people are missing the boat on this one... marriott hands out free nights like candy, EEO certificates, bonus bucks, premium pounds, etc... i am also hilton honors diamond, and i do not ever see hilton doing any of these things, marriott also has lots and lots of promotions, megabonus and the like, hilton does not, not that familiar with spg, and hyatt, although a member of both, so cannot comment there... so, i think that a lot of people need to factor these in as well, and also, i think that a lot of people that are complaining are on the companies dime. this makes a huge difference, as i am on my own dime. and i think that marriott is in its right to change the program, may not like it, but a class action suit, is just beyond realm of thinking. people, please look at these other factors and all, that marriott does for us.


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