How long does it usually take for US stays to post?
Sep 28, 2008 | 12:49 pm
#1
Original Poster
Suspended
Join Date: May 2003
Location: NYC
Programs: United 1K, HHonors Gold, MR Gold
Posts: 1,628
How long does it usually take for US stays to post?
I'm relatively new to Marriott's Rewards program. I completed a stay in Connecticut about 8 days ago and I'm a little surprised that the points haven't posted yet. (The hotel confirmed on check-in that it was a points-eligible stay.) By contrast, I usually find that points for Hilton stays post within 3-4 days. What is the typical experience for FT'ers with points posting for Marriott?
Sep 28, 2008 | 1:39 pm
#2
Join Date: Apr 2007
Location: AMS
Programs: A number, but no status no more
Posts: 3,050
Hi Kate,
No, typically, my US stay post within 2-4 business days. International stays tend to take longer.
If you still don't see your credit in the next couple of days, call up Marriott Rewards. I believe that they can fix US missing credits over the phone.
Cheers,
GenevaFlyer
No, typically, my US stay post within 2-4 business days. International stays tend to take longer.
If you still don't see your credit in the next couple of days, call up Marriott Rewards. I believe that they can fix US missing credits over the phone.
Cheers,
GenevaFlyer
Sep 28, 2008 | 3:42 pm
#3
Join Date: Nov 2004
Programs: Marriott Platinum Delta Platinum AA Platinum
Posts: 578
Yes does not take that long...3 days on average for me for any domestic hotel.
Sep 28, 2008 | 5:01 pm
#4
Join Date: Jul 2008
Location: Clearwater, FL
Programs: Marriott Lifetime Plat.
Posts: 299
I'm also a new member. After a three night stay in early Sept in Virginia, it still wasn't posted as of a week and a half later. I called up and they advised me to fax a copy of the receipt to 801-468-4033. I did so and a few days later the points were posted.
Sep 29, 2008 | 11:19 pm
#5
Join Date: Aug 2008
Location: San Diego, Ca
Programs: Hawaiian Air Fold, Delta Gold, SPG Platinum
Posts: 116
The website will give you a Missing Stay Request. Print it and fax it to the number given and it will be fixed.
Perry
Perry
Sep 29, 2008 | 11:28 pm
#6
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
The official rules are to allow up to 10 business days. Usually, they post between 2-6 business days. An unofficial way to get missing stay credit for stays in the past 60 days is to call Marriott Rewards and ask them to credit the missing stay without faxing in the bill. They can only do this for US stays within the past 60 days. I did this about 4 months ago, and the stay posted the following business day.
Oct 6, 2008 | 5:22 am
#7
Original Poster
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Join Date: May 2003
Location: NYC
Programs: United 1K, HHonors Gold, MR Gold
Posts: 1,628
Now my 2nd Marriott stay has failed to post (about 5 business days ago). Grrr. Also, points from shopping through the Marriott mall more than 6 weeks ago have not posted yet. Not impressed with Marriott. I've been aiming to accumulate about 100,000 points with Marriott as a back-up to Hilton, but I may change my strategy because so far, I'm not impressed with Marriott Rewards.
Oct 6, 2008 | 6:54 am
#8
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,755
Kate,
Sorry to hear you're having problems with stays posting. I rarely have issues with stays posting. While 5 business days may seem like a long time, some properties take up to 10 business days. Most properties post faster, but a subset of properties seem to be slower. I have no idea why, but that has been my personal experience. Give it 5 more business days and then call MR Rewards or PM Marriott Concierge.
The only posting problem I have had recently is a FI property didn't ask nor give me the 200 pt platinum arrival gift. They did send me a survey which I filled out and indicated this problem (as well as a couple of other non points related issues). I got a nice letter back from the GM addressing my points and they gave me 1500 MR point bonus as compensation.
As for MR Mall purchase, I haven't made any myself. However, I have done similar purchases on the Mileage Plus Mall and it always takes a long time for the miles to post. That said, 6 weeks should have been enough time. I suggest calling MR on this one to sort it out.
--Jon
P.S I don't have any axe to grind with Hilton. There are somethings they do better than Marriott (or at least appear to do so in my limited personal experience). I have considered (and am considering) using them as a secondary program. .
Sorry to hear you're having problems with stays posting. I rarely have issues with stays posting. While 5 business days may seem like a long time, some properties take up to 10 business days. Most properties post faster, but a subset of properties seem to be slower. I have no idea why, but that has been my personal experience. Give it 5 more business days and then call MR Rewards or PM Marriott Concierge.
The only posting problem I have had recently is a FI property didn't ask nor give me the 200 pt platinum arrival gift. They did send me a survey which I filled out and indicated this problem (as well as a couple of other non points related issues). I got a nice letter back from the GM addressing my points and they gave me 1500 MR point bonus as compensation.
As for MR Mall purchase, I haven't made any myself. However, I have done similar purchases on the Mileage Plus Mall and it always takes a long time for the miles to post. That said, 6 weeks should have been enough time. I suggest calling MR on this one to sort it out.
--Jon
P.S I don't have any axe to grind with Hilton. There are somethings they do better than Marriott (or at least appear to do so in my limited personal experience). I have considered (and am considering) using them as a secondary program. .