There is hope!Great Service at two FS properties
Aug 17, 2008 | 4:47 pm
#1
Original Poster
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
There is hope!Great Service at two FS properties
I revisited two properties this weekend.
The Renaissance Montura LAX and the Renaissance Aguora Hills.
The staff was polite,efficient and friendly.Thanked me for my loyalty to Marriott and recognized my gold status.
I was placed on the Club level at both properties and given breakfast coupons at the Aguora Hills property since their lounge is closed weekends,The lounge at the LAX property is open on weekends and has a nice spread for evening service and breakfast.
The rooms at both properties were flawless.Housekeeping and matainance were superb and the rooms looked great.The public areas and restaurants look great also.
The Aguora Hills property have new desks with great connectivity panels.Both propties have new flat panel tv's with a few HD channels.
I will be writing letters to the GM;s of both properties thanking them for taking the time to properly train their staff and for running such fine hotels.
The Renaissance Montura LAX and the Renaissance Aguora Hills.
The staff was polite,efficient and friendly.Thanked me for my loyalty to Marriott and recognized my gold status.
I was placed on the Club level at both properties and given breakfast coupons at the Aguora Hills property since their lounge is closed weekends,The lounge at the LAX property is open on weekends and has a nice spread for evening service and breakfast.
The rooms at both properties were flawless.Housekeeping and matainance were superb and the rooms looked great.The public areas and restaurants look great also.
The Aguora Hills property have new desks with great connectivity panels.Both propties have new flat panel tv's with a few HD channels.
I will be writing letters to the GM;s of both properties thanking them for taking the time to properly train their staff and for running such fine hotels.
Last edited by bigguyinpasadena; Aug 17, 2008 at 7:12 pm
Aug 17, 2008 | 6:48 pm
#2
Join Date: Jul 2007
Location: RDU
Programs: Airlines: DL-Silver, UA-Silver Hotels: MR-LTT
Posts: 368
Great news. It's always good to hear about properties that get it right.
Aug 17, 2008 | 7:01 pm
#3
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,641