Hi, I'm staying at the Courtyard Atlanta Marietta/Windy Hill in Atlanta, GA. I was just Marriott Gold from that promo earlier. This the first time I had booked a Marriott hotel for myself. I have to say though, I've never experienced something like this in a hotel before. Is there some way I can be reimbursed for this? Around 11am today, maintenance knocked on my door and told me they had to change my lock for a systemwide change. I asked them if they could do it after I left and they said, no, because mine was one of the last two doors that needed to get my lock change. So they started to drill on my door, and when they used a machine to make sparks fly, they recommended that I leave because the noise would be really bad. So I left, and now I'm back in my room, and the smell is pretty bad. (I am allowed to leave after 1pm but I had already talked to guest services yesterday, and I'm allowed to because of my Gold status.) I'm just really mad about being kicked out of my room. Can they do this? Yesterday, Delta was insane and I was stuck in the airport for 3 hours waiting for what was supposed to be a 2 hour flight. Then, this happens at the hotel. I don't think Atlanta likes me very much. But on the hotel issue, any help would be really welcome. Thanks.

They did and you let them!

Short of calling the front desk and dead bolting the door shut, it sounds like your kindness was taken advantage of. I'm sure the workers weren't calling it a day after finishing your room at 11:30 or so.

Your first mistake was staying in a Courtyard.

Definitely write a letter saying how you were coerced into letting them in and how they left the room a mess. But other than a few MR points, I doubt anything will become of it.

I sympathize with your flying in/out of Atlanta, I have to reluctantly do it all the time. Great city, horrible airport and airlines.

I stay in Courtyard's frequently, and I'm a Plat. The free HSIA and free parking versus paying for both at a FS seals the deal for me.

With that said, it sounds as if you were close to check-out. Was 11:00am check-out. I'm assuming it was given that you said you had until 1:00pm. If they were paying for an hourly rate for a contractor (locksmith), then I can see the necessity of your inconvenience, assuming that you were in the extended window for a check-out and that the hotel is not obligated to extend (although I haven't found a hotel which hasn't extended yet.) Delaying the procedure could have meant the room not being ready for the next customer, if in fact they needed to get the smell out of the room. What they should have done is let you know you could stay but this is what needed to occur. You could then have decided to stay or wait it out at the airport. But if this was the scenario, I can't see a reimbursement in the picture, especially since you occupied the room without incident until past the normal checkout period.

Did you call the front desk to call and confirm that maint. was supposed to do this? I would never let maint. in for anything if they just showed up at my room; let alone let them kick me out of it.

I think the OP has a legit beef. Priority late check-out is a benefit of elite membership. Once granted, I don't think that the op should be required to relinquish the room except for emergency situations.