Marriott Gold Status-useless....
Jun 12, 2008, 2:37 pm
#1
Original Poster
Join Date: Mar 2008
Location: GERMANY
Posts: 132
Marriott Gold Status-useless....
After 3 Stays i can say- Marriott Status is useless for me.....
Marriott Los Angeles Airport- no Upgrade, no Lounge, no Breakfast
CY Frankfurt Germany- no Upgrade.........
Marriott Los Angeles Airport- no Upgrade, no Lounge, no Breakfast
CY Frankfurt Germany- no Upgrade.........
Jun 12, 2008, 3:14 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,008
Upgrade is subject to availability, at check-in.
You only list 1 issue with Lounge/Breakfast - are you saying that you confirmed your Gold status at check-in and they refused Lounge access (I think there's a lounge at LAX, iirc). If so, I'd contact customer service - that's unacceptable and feedback needs to be provided.
was there a 3rd stay?
You only list 1 issue with Lounge/Breakfast - are you saying that you confirmed your Gold status at check-in and they refused Lounge access (I think there's a lounge at LAX, iirc). If so, I'd contact customer service - that's unacceptable and feedback needs to be provided.
was there a 3rd stay?
Jun 12, 2008, 3:15 pm
#3
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Well maybe you didn't get an upgrade because Marriott is giving away Gold Elite membership for ALL Flying Blue & BA FF members and one of the 'free golds" got your upgrade.
Jun 12, 2008, 3:35 pm
#4
Join Date: Dec 2002
Location: Kent WA, USA
Posts: 349
You should get the $100.00 for the lack of lounge access given to you. The LAX Marriott has a lounge.
Jun 12, 2008, 3:56 pm
#5
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
They have a lounge, so breakfast coupons would not be offerred per Marriott Rewards T&Cs. When I have stayed there my key card has always been programed for access to their CL without asking or even mentioning the lounge.
Did you go up to the lounge and discover your key card did not work?
If so, when you went to the front desk to have your key card properly programmed did they refuse to allow you access to the lounge?
If they refused you access, then you should have asked for your Elite Benefits Guarantee as mentioned above.
I assume this was on a Sunday-Thursday night stay. Their lounge is closed on Friday and Saturday evenings and they are not required to provide breakfast coupons on weekends, although many FS non-resort properties have in my experience. Actually you can access their lounge on weekends for water and sodas, but nothing more in the way of food or drink is provided in the lounge. FWIW, at LAX my preference is the Renaissance whose lounge is open 7 days a week.
Did you go up to the lounge and discover your key card did not work?
If so, when you went to the front desk to have your key card properly programmed did they refuse to allow you access to the lounge?
If they refused you access, then you should have asked for your Elite Benefits Guarantee as mentioned above.
I assume this was on a Sunday-Thursday night stay. Their lounge is closed on Friday and Saturday evenings and they are not required to provide breakfast coupons on weekends, although many FS non-resort properties have in my experience. Actually you can access their lounge on weekends for water and sodas, but nothing more in the way of food or drink is provided in the lounge. FWIW, at LAX my preference is the Renaissance whose lounge is open 7 days a week.
Last edited by aaupgrade; Jun 12, 2008 at 5:50 pm
Jun 12, 2008, 4:01 pm
#6
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hi Boooma,
As CPRich mentioned, upgrades are subject to availability.
In regards to Lounge access at the Marriott Los Angeles Airport, when was the date of your stay?
Best regards,
Drew
As CPRich mentioned, upgrades are subject to availability.
In regards to Lounge access at the Marriott Los Angeles Airport, when was the date of your stay?
Best regards,
Drew
Jun 12, 2008, 4:05 pm
#7
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,405
Jun 12, 2008, 5:14 pm
#8
Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
oh my,,,,now as much as MI as pi***d me off in the last few years this is more than a little harsh 
You are willing to judge a whole chain by 2 properties?
One being an airport location
If this is going to be the end result of MR being overly generous with the free access to MR gold if you are a member of certain airlines FF programs
I think MI is in for some nasty buisiness
You are willing to judge a whole chain by 2 properties?
One being an airport location
If this is going to be the end result of MR being overly generous with the free access to MR gold if you are a member of certain airlines FF programs
I think MI is in for some nasty buisiness
Jun 12, 2008, 5:52 pm
#9
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
I mean really, what does one expect to be upgraded to at a CY?
Jun 12, 2008, 9:00 pm
#10
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
You know, I've never been upgraged as a gold member. I assume i stay in full hotels (that just happen to be selling concierge rooms when I check in sometimes...). Did get an offer to buy an upgrade at at hawaii resort.
But, the rooms are fine, I always get lounge access and late checkout when necessary. ^ here.
50th night tonight, so another year of gold in store....
But, the rooms are fine, I always get lounge access and late checkout when necessary. ^ here.
50th night tonight, so another year of gold in store....
Jun 12, 2008, 11:16 pm
#11
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Jun 12, 2008, 11:36 pm
#12
Join Date: Mar 2007
Location: ORD
Posts: 94
I certainly took advantage of that offer... though this thread makes me think it's all for naught. Perhaps that's what happens when you give status free to anyone - you get what you pay for.
Jun 12, 2008, 11:39 pm
#13
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Marriott has a lot of elite members, and if you check in with a bunch of other gold and platinum members, you might not get an upgrade as a gold.
Jun 13, 2008, 1:50 am
#14
-DSH-
Join Date: Jul 2007
Location: AMS
Programs: BDDC Gold, MR Gold, Hilton Diamond, Hyatt Diamond, EK Plat
Posts: 437
First of all, I'm a Gold Elite thanks to the FB Promo, but I've booked two stays with Marriott whereas I could've booked a Hilton property instead. Just to show that I will be loyal to Marriott.
Secondly, I have a PL booking for the SF Marriott Downtown. If I won't get an upgraded room, will I still get lounge access? I've read that you only get into the CL with a room key of certain (club level?) floors?
Secondly, I have a PL booking for the SF Marriott Downtown. If I won't get an upgraded room, will I still get lounge access? I've read that you only get into the CL with a room key of certain (club level?) floors?
Last edited by 777-9X; Jun 13, 2008 at 1:56 am
Jun 13, 2008, 4:59 am
#15
Join Date: May 2004
Posts: 915
If you have the Plat or Gold status; and your your MR # is attached to your (PL) reservation you are entitled to CL access whether or not your room in on a floor that is designated as Concierge Level.