Checking into an oversold Courtyard
Mar 23, 2008 | 3:38 am
#1
Original Poster
Join Date: Aug 2006
Location: Toronto YYZ
Posts: 162
Checking into an oversold Courtyard
I wanted to make a reservation directly on marriott.com for a certain Courtyard but the website indicates the hotel is full. So, I made a reservation with an online consolidator for the same room.
I got my confirmation number from the consolidator and have been charged the full amount on my credit card.
I later called the hotel and found out that they are oversold by a few rooms for the nights in question. This means that there is a uncomfortably high possibility that no room will be available when I show up.
I have Elite status with Marriott but this reservation doesn't have my MR number so I don't think the "Ultimate Reservation Guarantee" applies.
What should I expect to happen?
I got my confirmation number from the consolidator and have been charged the full amount on my credit card.
I later called the hotel and found out that they are oversold by a few rooms for the nights in question. This means that there is a uncomfortably high possibility that no room will be available when I show up.
I have Elite status with Marriott but this reservation doesn't have my MR number so I don't think the "Ultimate Reservation Guarantee" applies.
What should I expect to happen?
Last edited by Rontec; Mar 23, 2008 at 3:48 am Reason: missing words
Mar 23, 2008 | 3:40 am
#2
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
ask the consolidator what the Marriott confirmation number is.. pull up your reservation on marriott.com and add your Marriott Rewards number to the reservation.. you might not earn points, but at least your number will be in the system..
Mar 23, 2008 | 3:47 am
#3
Original Poster
Join Date: Aug 2006
Location: Toronto YYZ
Posts: 162
"Your reservation is part of a Pre-Paid Block and your information on individual reservations will be available at the Courtyard on the day of arrival."
Mar 23, 2008 | 7:50 am
#4
Join Date: Jan 2008
Programs: AA EXP; AA 2MM+; Marriott Plt; SPG Gold
Posts: 156
I did this back in November for 3 rooms that I was booking for a business trip. When my night credits had not posted 2 weeks later I called Marriott and was informed that members do not get credits for stays booked through consolidators. Not sure if this is common knowledge but I sure didn't know.
Mar 23, 2008 | 8:36 am
#5
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,630
Call the hotel on the morning of your arrival (or even try the night before) and confirm your reservaton and add your MR number. I'd also ask the hotel to block me into a nice room since I'm an elite.
Mar 23, 2008 | 3:55 pm
#6
Suspended
Join Date: Nov 1999
Posts: 24,150
would they Upgrade someone who was on a consolidator res, I would have thought they would treat it as if it was a PL res. BTW can we earn pts even on a PL res for other charges at a Hotel or is everything non-earning?
since the Hotel seems to be sold out, I would imagine that any so called Betetr rooms levels are sold-out as well. since it is a CY not much in the way of Ups anyway.
Mar 23, 2008 | 6:15 pm
#7
Join Date: May 2007
Location: NC
Programs: Marriott LT Plat, Hyatt Platinum
Posts: 2,881
Originally Posted by craz;9453011[I
]...BTW can we earn pts even on a PL res for other charges at a Hotel or is everything non-earning?[/I]