Posting of December info
Dec 10, 2007 | 6:00 am
#1
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
Posting of December info
So with all of the website issues...(why dont they just go back to the WORKING old website???)...i took a peek at my December statement, and low and behold, it is counting up in DAYS and POINTS...but the website says "no info for the time selected"....
WHHHHAT? MR....make some REAL/USEFUL changes!
WHHHHAT? MR....make some REAL/USEFUL changes!
Dec 10, 2007 | 6:21 am
#2
Join Date: Sep 2007
Location: ONT
Programs: Marriott Plat, CO Gold, HH Gold, SPG Gold, Hertz PC
Posts: 112
Mine have posted
All is current and posting fine here.
Dec 10, 2007 | 6:44 am
#3
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
One thing I noticed - if your stay started in November and ended in December you would see it for the month of November.
Dec 10, 2007 | 8:49 am
#4
Join Date: Jul 2007
Location: RDU
Programs: Airlines: DL-Silver, UA-Silver Hotels: MR-LTT
Posts: 368
I've noticed the same thing. Days/points are listed correctly but activity sometimes takes a day or two to catch up.
Dec 10, 2007 | 8:54 am
#5
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Dec 10, 2007 | 2:00 pm
#6
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
Ditto for me as well. I could not figure out why a prior stay was not listed in December, even though the points had been credited. It makes sense that they would base it on the check in day.
Jan 6, 2008 | 1:11 pm
#7
Join Date: Nov 2004
Location: San Francisco Bay Area
Programs: UA 2MM Plat, IHG Plat, Marriott Gold, and EVA Gold soon
Posts: 546
How long should I wait?
Had a year end stay (paid with CC) 12/30-1/1/08 and has not posted to my account.
How long should I wait before calling MR?
How long should I wait before calling MR?
Jan 6, 2008 | 1:25 pm
#8
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,285
Should post by Monday or Tuesday.
Jan 6, 2008 | 2:55 pm
#9
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I have seen Marriotts outside of North America take a bit longer for nights/points to get credited. So it might take a little longer if your stay was not in the US or Canada.
Jan 6, 2008 | 3:25 pm
#10
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
My Marriott stay in Rome started 12/31/07 and ended 1/02/08.. however, due to Italian law, they had to "check me out" on the 1st and recheck me in only to recheck me out on the 2nd.. I got credit for 2 stays.. :-)
Jan 6, 2008 | 4:13 pm
#11
Suspended
Join Date: Nov 1999
Posts: 24,150
Do you mean to say you are a Plat and got 2 Plat arrival gifts?? Otherwise MR doesnt count Stay credits like HH or SPG, just nights so some how you ended up with more then 2 nights credited to your portfolio?
Jan 6, 2008 | 4:20 pm
#12
Join Date: Jul 2005
Programs: FlyingBlue Platinum, LH Senator, VA Velocity Platinum, Marriott Silver, Hilton Diamond
Posts: 1,010
perhaps I should've clarified that I got an extra "stay" for the Stay 3, get 5000 points promo.. I was already at 13.. I assumed I would not get the 15th.. But with this little "gift", I did.
Jan 6, 2008 | 4:41 pm
#13
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Charged twice (award points) for a 2-night stay
Latest posting showed MT charged me twice for a 2-night stay. I used award points. They charged me at the time of booking (that's what MR a;ways does), then at check-in, I was charged again.
Have to call Monday to get the record corrected.
First time this happened. Not sure if it is "web system" related. Has this ever happened to you?
Have to call Monday to get the record corrected.
First time this happened. Not sure if it is "web system" related. Has this ever happened to you?
Jan 7, 2008 | 5:07 am
#14
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Latest posting showed MT charged me twice for a 2-night stay. I used award points. They charged me at the time of booking (that's what MR a;ways does), then at check-in, I was charged again.
Have to call Monday to get the record corrected.
First time this happened. Not sure if it is "web system" related. Has this ever happened to you?
Have to call Monday to get the record corrected.
First time this happened. Not sure if it is "web system" related. Has this ever happened to you?
Jan 7, 2008 | 5:38 am
#15
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
This is probably a result of the Oct 2007 Marriott reservations system downgrade. Your award certificate for your stay was probably not connected to your reservaiton so they issued another one since your reservaiton did not have an award certifictae associated with it. After the downgrade you had to call Marriot and have them connect the award certificate to your reservation. Of course the only heads up on this was a warning when you view your reservation online. When you call Monday they should be able to straighten it out.