Complaints
Aug 7, 2007 | 8:01 am
#16
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
That matches my experience using them as well. I always turn them in when I check-in. Now if I'm staying at a hotel on a BB rate, the hotel staff usually won't give me the BB until check-out time.
Aug 7, 2007 | 11:15 am
#17
Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
That's dependent on the hotel. Many offer them at check-in, because there's a bit of paperwork. Some want to do it at check-out - for those, I usually ask for them at check-in, explaining that I plan to do an expedited check-out in the AM, and don't want to have to wait on line and/or for them to do it later.