Rare Response to Thread by Marriott GM
Jul 12, 2007 | 12:52 pm
#1
Original Poster
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Rare Response to Thread by Marriott GM
Because it's almost unprecedented, I though it would make sense to point out the below thread to those who may have missed it. In it a Marriott GM responds to complaints, and actually fixes one. Very nicely done by the GM.
http://www.flyertalk.com/forum/showthread.php?t=541976
http://www.flyertalk.com/forum/showthread.php?t=541976
Jul 12, 2007 | 2:45 pm
#3
Join Date: May 2005
Location: London, England, United Kingdom
Programs: Marriott (Lifetime Titantium), whatever other programs as benefits make sense.
Posts: 2,012
Nice to see more Marriott folks on here, though of course then they'll learn all our secrets!
I actually wonder if other GMs are reading these threads. I posted back in April about a stay at the Courtyard Glenridge/Perimeter in Atlanta with a less than glowing review. 3 days after posting, I got an email from the GM asking about my stay. It was the first and only time I've ever been contacted by a GM regarding a stay after checking out. It wouldn't have been hard to figure out who I was based on the timing of the stay, my platinum status and the fact that I use my first name in my user name here.
Perhaps there are more Marriott folks out there then we think.
I actually wonder if other GMs are reading these threads. I posted back in April about a stay at the Courtyard Glenridge/Perimeter in Atlanta with a less than glowing review. 3 days after posting, I got an email from the GM asking about my stay. It was the first and only time I've ever been contacted by a GM regarding a stay after checking out. It wouldn't have been hard to figure out who I was based on the timing of the stay, my platinum status and the fact that I use my first name in my user name here.
Perhaps there are more Marriott folks out there then we think.