firstflyer, I'm in the same boat.

Hope it comes soon.

still no creds for me (silver status) and its almost the end of feb. Am I supposed to get any with this status?

My wife's "SILVER" credentials came Friday, still missing my PLAT credentials.

Mine arrived Friday - 2/16
 

Mine arrived Friday...Actually says "Platinum Premier" not just Platinum on the card this year. I don't recall that last year, but as earlier stated by someone else, I never actually use the card itself.

A nice new perk for P. Premier...I received a 1 year subscription to a magazine of my choice. I'm assuming this is just for Premier, not regular Platinum too.

I have to agree with another thread too...it's nice to get all the BOGO coupons all at once for the entire year...just hope I don't lose 'em. :D

Chazdawg

Lifetime Plats don't get the BOGO coupons (in paper form) as we don't get the annual mailing. :mad: I've called Customer Serivce twice, and been told that they have none to mail me, and I must use the online version.

From what I've been led to believe it's the mailing of the new elite cards to the qualifiers that generates them (and any enclusures) that are mailed.

So, if you're LT that translates into no card being mailed since none is required (which of course ,translates into receiving nothing else).

I called them, the CSR quoted a supervisor to the effect that the only way they could get the EEOs to me would be for them to order another Plat LT card (which they said they were doing).

That was two weeks ago - via this thread I've learned that the 2007 MR material should be enclosed as well as the EEOs.

We'll see.

I'm still awaiting my PLAT Credentials & BOGO Coupons. I assume that I am not alone?

I was Plat Premier last year, the website level changed over the weekend, so I'm now only Plat. But still no card or credentials.

In Message #22 of this thread, (above) I related as to my (phone) communication with Marriott regarding non-receipt of the 2007 material.

To date I've received nothing.

The other day, I decided to try a new tactic, by contacting "Customer Care" in writing via the facility provided in Marriott.com.

Here's the chain of correspondence (the first is a copy of the message sent via the referenced facility, the latter two are copies of emails between from/tp myself and Marriott. ([email protected]):

2/23/07


I'm writing regarding the non-receipt of the 2007 Elite Exclusive Orders (EEOs) which were mailed to members in January.

I'm given to understand from those who have received them that they were included in the mailing of new, MR Elite membership cards for 2007.

Inasmuch as I hold Lifetime Platinum status I did not expect (nor need) to receive a new card.

I would however, appreciate the EEO portion of the mailing inasmuch as my experience has been that hotel front desk associates seem to have very little familiarity as to the processing of the ones available online with the result invariably being the billing of a weekend night that should not be charged

On weekends it is not possible to reach MR personnel which complicates speedy resolution and almost forces escalation.

Eventually it all gets resolved and I receive regrets and bonus points (which I am truly not trying to extort).

My sole intention is to have a hassle-free stay.

Please advise.

Thank you.


-------------

2/23/07 (Note: The "subject" area of this email contained a reference number)

Dear Mr. Rahmanbar

Thank you for contacting Marriott Rewards regarding the 2007 Elite Exclusive offers.

I have provided the following links for both the 3 Weekend Escape Second Night Free at Marriott Hotels & Resorts and the 3 Weekend Getaway Second Night Free at Renaissance Hotels & Resorts. You may print these from the webpage:

https://extranet.marriott.com/mgs/ma...AtMarriott.pdf

https://extranet.marriott.com/mgs/ma...enaissance.pdf

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

---------------------------

2/23/07 (Assigned Reference Number appeared in the subject area of this email as well)

Dear. Mr. Xxxxxxx:
I thought I made it very clear that I was aware of the available, printable online versions of the EEOs for 2007 and why I preferred the formal (preprinted) versions.
Kindly reread my original inquiry and advise me as to resolution.
Thank you.
Rahmanbar
MR# 000123456

---------------------------
2/23/07 (This email as well carried the reference number.)

Dear Mr. Rahmanbar,

Thank you for your reply.

I have sent a request to our fulfillment team asking that they mail you copies of the pre-printed versions.

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

------------------------------------------------------------------------

I'm not optimistic, by any means that anything will come of this and I'll have to use printed copies of online EEOs and go through the usual hassles with front desk personnel.

Had Marriott followed through (as Chris confirmed many, many months ago), and provided processing instructions for hotel personnel on both forms of the EEO I would not have to pursue this issue.

I'll give it another month, then decide what to do.

I know that pursuing this with Mr. M's office (with copies of the above correspondence with the names restored) and also including copies of FT postings where a commmitment was offered that the EEOs would, in the future, carry processing instructions is more likely to reap results.

Still and all, I'm left to wondering that if I do avail myself of that option, would I be putting some employees in jeopardy?

Soc, you take/input on the last point would be appreciated.

I finally received mine on Friday.

Just waking up here so I hope I make sense :D

There is nothing that get's me going like customer service folks that fail to read an electronic communication before responding then end up missing the point of the communication completely (Airlines are guilty of this as well, and actually now that you've reminded me I think DL has the best solution of anyone....I was emailing them back and forth just as you did with MR here, I included a PDF of my ticket to show them they were incorrect, since I had proof they've decided to ignore my last email of over 14 days ago now...but I'm getting on a soap box here)

:D but now that I'm off my soapbox here's the short answer, I dont believe you will cause the person any great issue if you contact guest relations, the person did completely misread your first email but did correct it upon your followup email

Just curious - how many nights did you stay in 2006?

I had a relo the previous year, which helped get me to Premier (125 nites), I barely renewed PLT nites last year - so I'm not complaining, it makes sense. Got my card yesterday.

Just got home and in the mail were the 2007 EEOs which were the subject of a post (on page 2 of this thread) regarding my communications with Marriott arrived in today's mail.

My electronic correspondence is dated 2/23 and the postmark on the envelope from Marriott is 2/26/07 indicating that there was certainly a timely reponse to my request.

For those Lifetime Plats who encountered the same problem, just to let you know that the cover letter that accompanied the EEOs was signed by someone with the title "Fulfillment Manager, Marriott Guest Services."

Also included was a contact number, 1-801-468-4000 which I believe to be the main # for Guest Services.

My suggestion is that if you do as I did and avail yourself of the messaging facility on Marriott.com with a request for our EEOs that you include in your message "Please forward to Fullfillment Manager."

The timely response is most impressive in the light of the comments I've read lately about Marriott's commitment to its best customers.

In this instance, they delivered on that commitment.