2007 Credentials
 

Just wondered if I was in the minority by not receiving mine yet. Seems like many folks reported receiving theirs back in early January...

I haven't received mine yet.

I got mine last week.

Not that it matters. I don't think I actually ever use the card for anything except to occasionally read the number off over the phone.

Does anybody actually use their card for something?

I got mine sometime in January which I found in my stack of mail left for me while on a long business trip.

I have actually used my card when in the hotel in the gift shops to get my 10% discount, but other then that I don't remember ever having to get it out of the wallet for anything.

--DD73

I haven't received mine yet. I figure mine should to be interesting as I only racked up 44 nights last year (counting the 15 CC nights.) But this is my 12th year in the program and I have the nights/points for lifetime Gold (almost there for LT Plat, but still need a few more points). So I am interested in if they will send me something or nothing.

I received mine several weeks ago, surprisingly early, and surprisingly keeping me at PLT after about 30 nights last year.

Just received mine last week. I actually hand them my card and CC when I check in. Just in case they don't have my MR number in the reservation. Seems to occasionally drop when I book thru our travel agency.

I still have not recived mine yet from not only marriot but other programs as well. I also have used the card for the gift shop discount which sort of brought things to a normal price

I ran a little experiment last year and found that if I produced the card with my credit card, I was more likely to receive an upgrade (that hadn't been pre-blocked) or some other special regard than if I didn't.

I know it shouldn't be that way, but that has been my experience...

I am a long time Platinum and have not received my card either. I sent an e-mail to Marriott about this last week, and received a response saying that I should receive the card within 3-4 weeks. We'll see.

For whatever its worth, I got mine (plat) about 3-4 weeks ago. Somewhat earlier than I was expecting.

I received my new plat card a few days ago. I noticed that the new card has a five digit number embossed below my name. Does anyone know what this number is for?

You might want to check out the What is number under my name thread.

Same situation here -- I only had 27 nights and have a brand-new Platinum card valid through 02/08. Not quite sure if I'll come back or not since I haven't checked to see what my MegaBonus is yet.

Didn't get mine either.

firstflyer, I'm in the same boat.

Hope it comes soon.

still no creds for me (silver status) and its almost the end of feb. Am I supposed to get any with this status?

My wife's "SILVER" credentials came Friday, still missing my PLAT credentials.

Mine arrived Friday - 2/16
 

Mine arrived Friday...Actually says "Platinum Premier" not just Platinum on the card this year. I don't recall that last year, but as earlier stated by someone else, I never actually use the card itself.

A nice new perk for P. Premier...I received a 1 year subscription to a magazine of my choice. I'm assuming this is just for Premier, not regular Platinum too.

I have to agree with another thread too...it's nice to get all the BOGO coupons all at once for the entire year...just hope I don't lose 'em. :D

Chazdawg

Lifetime Plats don't get the BOGO coupons (in paper form) as we don't get the annual mailing. :mad: I've called Customer Serivce twice, and been told that they have none to mail me, and I must use the online version.

From what I've been led to believe it's the mailing of the new elite cards to the qualifiers that generates them (and any enclusures) that are mailed.

So, if you're LT that translates into no card being mailed since none is required (which of course ,translates into receiving nothing else).

I called them, the CSR quoted a supervisor to the effect that the only way they could get the EEOs to me would be for them to order another Plat LT card (which they said they were doing).

That was two weeks ago - via this thread I've learned that the 2007 MR material should be enclosed as well as the EEOs.

We'll see.

I'm still awaiting my PLAT Credentials & BOGO Coupons. I assume that I am not alone?

I was Plat Premier last year, the website level changed over the weekend, so I'm now only Plat. But still no card or credentials.

In Message #22 of this thread, (above) I related as to my (phone) communication with Marriott regarding non-receipt of the 2007 material.

To date I've received nothing.

The other day, I decided to try a new tactic, by contacting "Customer Care" in writing via the facility provided in Marriott.com.

Here's the chain of correspondence (the first is a copy of the message sent via the referenced facility, the latter two are copies of emails between from/tp myself and Marriott. ([email protected]):

2/23/07


I'm writing regarding the non-receipt of the 2007 Elite Exclusive Orders (EEOs) which were mailed to members in January.

I'm given to understand from those who have received them that they were included in the mailing of new, MR Elite membership cards for 2007.

Inasmuch as I hold Lifetime Platinum status I did not expect (nor need) to receive a new card.

I would however, appreciate the EEO portion of the mailing inasmuch as my experience has been that hotel front desk associates seem to have very little familiarity as to the processing of the ones available online with the result invariably being the billing of a weekend night that should not be charged

On weekends it is not possible to reach MR personnel which complicates speedy resolution and almost forces escalation.

Eventually it all gets resolved and I receive regrets and bonus points (which I am truly not trying to extort).

My sole intention is to have a hassle-free stay.

Please advise.

Thank you.


-------------

2/23/07 (Note: The "subject" area of this email contained a reference number)

Dear Mr. Rahmanbar

Thank you for contacting Marriott Rewards regarding the 2007 Elite Exclusive offers.

I have provided the following links for both the 3 Weekend Escape Second Night Free at Marriott Hotels & Resorts and the 3 Weekend Getaway Second Night Free at Renaissance Hotels & Resorts. You may print these from the webpage:

https://extranet.marriott.com/mgs/ma...AtMarriott.pdf

https://extranet.marriott.com/mgs/ma...enaissance.pdf

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

---------------------------

2/23/07 (Assigned Reference Number appeared in the subject area of this email as well)

Dear. Mr. Xxxxxxx:
I thought I made it very clear that I was aware of the available, printable online versions of the EEOs for 2007 and why I preferred the formal (preprinted) versions.
Kindly reread my original inquiry and advise me as to resolution.
Thank you.
Rahmanbar
MR# 000123456

---------------------------
2/23/07 (This email as well carried the reference number.)

Dear Mr. Rahmanbar,

Thank you for your reply.

I have sent a request to our fulfillment team asking that they mail you copies of the pre-printed versions.

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

------------------------------------------------------------------------

I'm not optimistic, by any means that anything will come of this and I'll have to use printed copies of online EEOs and go through the usual hassles with front desk personnel.

Had Marriott followed through (as Chris confirmed many, many months ago), and provided processing instructions for hotel personnel on both forms of the EEO I would not have to pursue this issue.

I'll give it another month, then decide what to do.

I know that pursuing this with Mr. M's office (with copies of the above correspondence with the names restored) and also including copies of FT postings where a commmitment was offered that the EEOs would, in the future, carry processing instructions is more likely to reap results.

Still and all, I'm left to wondering that if I do avail myself of that option, would I be putting some employees in jeopardy?

Soc, you take/input on the last point would be appreciated.

I finally received mine on Friday.

Just waking up here so I hope I make sense :D

There is nothing that get's me going like customer service folks that fail to read an electronic communication before responding then end up missing the point of the communication completely (Airlines are guilty of this as well, and actually now that you've reminded me I think DL has the best solution of anyone....I was emailing them back and forth just as you did with MR here, I included a PDF of my ticket to show them they were incorrect, since I had proof they've decided to ignore my last email of over 14 days ago now...but I'm getting on a soap box here)

:D but now that I'm off my soapbox here's the short answer, I dont believe you will cause the person any great issue if you contact guest relations, the person did completely misread your first email but did correct it upon your followup email

Just curious - how many nights did you stay in 2006?

I had a relo the previous year, which helped get me to Premier (125 nites), I barely renewed PLT nites last year - so I'm not complaining, it makes sense. Got my card yesterday.

Just got home and in the mail were the 2007 EEOs which were the subject of a post (on page 2 of this thread) regarding my communications with Marriott arrived in today's mail.

My electronic correspondence is dated 2/23 and the postmark on the envelope from Marriott is 2/26/07 indicating that there was certainly a timely reponse to my request.

For those Lifetime Plats who encountered the same problem, just to let you know that the cover letter that accompanied the EEOs was signed by someone with the title "Fulfillment Manager, Marriott Guest Services."

Also included was a contact number, 1-801-468-4000 which I believe to be the main # for Guest Services.

My suggestion is that if you do as I did and avail yourself of the messaging facility on Marriott.com with a request for our EEOs that you include in your message "Please forward to Fullfillment Manager."

The timely response is most impressive in the light of the comments I've read lately about Marriott's commitment to its best customers.

In this instance, they delivered on that commitment.

Still no new card here in BKK.

Got my goods on Thursday.

Nothing here in Houston..it arrived. I confused this one with no new SPG card.

I haven't had anything this year in the UK, and my current membership card has expired. I don't normally need it so it is not a major problem. However the mailings here do seem to be quite late every year

Into March now and I still have nothing. As prior poster noted, not a huge deal at this time.

Got mine last week. Near DC here.

Go Jump Mr. Sullivan
 

I was told I was not sent a card because my current one did not expire. I asked to a new card (since it DID expire) and the EEO's.

A new card is in the mail, and The EEO's are not available to be mailed, print them online. No matter whom I spoke with, they would not send them.

Guess that is Platinum Treatment...

Course as outlined in the thread linked below...they still haven't fixed the printing issue.

http://www.flyertalk.com/forum/showthread.php?p=7366862

The right hand doesn't know what the left hand is doing!

As a Lifetime Plat I didn't expect or require a new card, but needless to say I wanted the EEOs that would accompany them.

In January I called MR who informed me that EEOs would only be obtainable if a new card was generated. So, they ordred a new card and assured me the EEOs would be included in the package.

Some weeks later I received nothing so I sent a message via the "Contact Us" facility on the website and after getting them to reread my request (which specifically asked for the "real" EEOs because the hotels have so much difficulty recognizing the online printouts (which appear "Less Than Official") I actually received them a few working days later. (See my earlier Post in this thread as to the request I made which led up to my receiving them.)

Yesterday, the card that wasordered back in January arrived. There was a form letter f"signed by Mr. M. "welcoming" me to the Platnium Lifetime ranks as well as a copy of the Elite MR T's and C's brochure - no EEOs.

PS - I'm going to be using a B1G1 Marriott Free Weekend Night EEO this weekend and tried to print a "backup copy" from the site to use if the one I submit is misplaced between check-in and check-out.

When I tried printing it all that appeared was the Marriott logo - nothing else.

I reported it via "Customer Contact".

In their initial (must have been "canned") reply they said that the problem was known and would be addressed on 2/22/07 (which was two weeks earlier.)

They also suggested that I try a "refresh", which I did and it didn't work.

They provided a phone number for IT in SLC which I called and the person who answered asked that I forward to her copies of all correspondence I'd written/received to date and she'd call the problem to the attention of a senior technical person.

I did that while we were still connected and she confirmed she'd received it.

Three days passed and I heard nothing to date (today) so I sent a follow emaial to her. She immediately replied and promised I'd have a resolution within 24 hours.

I'll post the final resolution in this thread when I receive it.

"Platinum Treatment?'

What about "Customer Treatment?"

Without getting involved as to the validity of each and every one of them, the fact is that there are a myriad of issues that have been addressed, and opinions rendered on the threads that comprise this board.

In the very first of Mr. M's blogs, in resonse to comments alluding to FT, responses were posted to the effect that (paraphrase)."Mr. Marriott wants you to know that we do review Flyer Talk and take issues raised there very seriously."

In view of never empowering Chris to the extent required, his essentially "disappearing," and not being replaced, how can they possiblly expect to retain credibility with what the group they constantly refer to as their "most important customers"?

Whatever else is wrong with their program, one thing must be said regarding SPG - their officially sanctioned and empowered "Lurker's" presence, they are at the very least not just listening, but also providing a vehicle for communications that targets and encourages communication with/to those they consider their key customers. .