These Samsonite spinner bags that Marriott is giving away....
Apr 26, 2007, 3:22 pm
#136
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,040
I just finally received three black bags that I was to have over six weeks ago... and they still sent the wrong combination of sizes.
This promotion is getting so frustrating... the luggage is nice... but a pain having to follow up so much.
This promotion is getting so frustrating... the luggage is nice... but a pain having to follow up so much.
Apr 26, 2007, 3:34 pm
#137
A FlyerTalk Posting Legend
Original Poster
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,579
I hear ya wharvey... I finally got my 28-inch red bag from a GC I ordered in February. I called Marriott about 6 weeks ago (and posted about it above). They said "Wait a couple weeks, then email Samsonite." They gave me a lady's name - said I'd get personal attention.
So I waited patiently - didn't really need the bag yet anyway - finally emailed her about 3 weeks ago. Never did get any response.
So last week, I called Marriott again. The rep I spoke to there was helpful: said he would follow-up with Samsonite personally and then call me back with a status on Monday. He never did call back, but the suitcase did arrive on Tuesday.
So I'm finally all square with this promotion. I like the promo - thought it was creative and a bit different than the usual 10% off or bonus points - but somehow I doubt Marriott will do it again. It sounds like it was a vendor management mess, although to Marriott's credit I do believe they were doing everything they could to support their customers.
So I waited patiently - didn't really need the bag yet anyway - finally emailed her about 3 weeks ago. Never did get any response.
So last week, I called Marriott again. The rep I spoke to there was helpful: said he would follow-up with Samsonite personally and then call me back with a status on Monday. He never did call back, but the suitcase did arrive on Tuesday.
So I'm finally all square with this promotion. I like the promo - thought it was creative and a bit different than the usual 10% off or bonus points - but somehow I doubt Marriott will do it again. It sounds like it was a vendor management mess, although to Marriott's credit I do believe they were doing everything they could to support their customers.
May 15, 2007, 12:06 pm
#138
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,703
Is anyone out there still waiting for suitcases obtained through this promotion? I ordered a total of 4 20" and 1 28" from January through March. I've received 3 20" and 1 28" but am still waiting for the last 20". I have tried calling the number that Marriott provided in the original e-mails, but no one ever answers - instead, I get a voice mail recording saying that the mailbox is full, and no messages can be accepted. Anyone in the same boat?
May 15, 2007, 12:40 pm
#139
Join Date: Feb 2004
Location: TX
Posts: 756
Is anyone out there still waiting for suitcases obtained through this promotion? I ordered a total of 4 20" and 1 28" from January through March. I've received 3 20" and 1 28" but am still waiting for the last 20". I have tried calling the number that Marriott provided in the original e-mails, but no one ever answers - instead, I get a voice mail recording saying that the mailbox is full, and no messages can be accepted. Anyone in the same boat?
She was very helpful with getting me the black one even though online showed that it was sold out. Good luck!
(Not sure if I'm not supposed to post contact info, sorry in advance)
May 15, 2007, 1:42 pm
#140
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,703
Try this contact: [email protected] and 303-373-6503
May 16, 2007, 8:53 am
#141
Join Date: Feb 2001
Location: MCI ** UA Plat, Marriott Lifetime Plat
Posts: 1,249
Try this contact: [email protected] and 303-373-6503
She was very helpful with getting me the black one even though online showed that it was sold out. Good luck!
(Not sure if I'm not supposed to post contact info, sorry in advance)
She was very helpful with getting me the black one even though online showed that it was sold out. Good luck!
(Not sure if I'm not supposed to post contact info, sorry in advance)